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Reviews of Country Inn & Suites by Radisson, Germantown, WI

2.5 out of 5
Country Inn & Suites by Radisson, Germantown, WI
W 188 N 11020 Maple Rd, Village of Germantown, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 866 reviews" "
Rating 8 - Good. 293 out of 866 reviews" "
Rating 6 - Okay. 98 out of 866 reviews" "
Rating 4 - Poor. 44 out of 866 reviews" "
Rating 2 - Terrible. 22 out of 866 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Pa Lee

Traveled with family
Liked: Staff & service
Staff were great, location not close to anything, loud fans and ac vent
Stayed 1 night in Apr 2024
Response from Front Desk Manager/ Leighann Benz on Apr 16, 2024
On behalf of our entire staff at country inn and suites/we apologize for the concerns you shared about your stay. We appreciate the feedback and will use it to fine tune our operations in the hopes that upon your next visit we can exceed your expectations. Thank you

6/10 Okay

Sydney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Megan/ General Manager on Apr 9, 2024
On behalf of the Country Inn and Suites we appreciate your feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

10/10 Excellent

Gary, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I wish that the bathroom had little extra space around the sink. A little vanity space so we would have room to store some things. Also, the TV was hard to use.
Stayed 1 night in Apr 2024
Response from Megan/ General Manager on Apr 8, 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay.

6/10 Okay

Brittany

Stayed 1 night in Apr 2024
Response from Megan/ General Manager on Apr 8, 2024
On behalf of the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations, in the hope that upon your next stay we can exceed your expectations.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Megan/ General Manager on Apr 8, 2024
On behalf of the Country Inn and Suites we would like to thank you for your feedback. We are happy to hear that you enjoyed your stay and hope to see you again!

6/10 Okay

Aisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here once before the phone didnt work in the room that definitely needs an upgrade.
Stayed 1 night in Apr 2024
Response from Megan/ General Manager on Apr 4, 2024
On behalf of the Country Inn and Suites we apologize for the inconvenience of your phone and we are working on getting this issue resolved. We appreciate your feedback and will use it to fine tune our operations.

6/10 Okay

Mickey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Place is located right of the hiway and room was ok. Carpeting thru out is in need of cleaning BADLY. Stairs to second floor are unacceptable and french toast seemed like two days old.
Stayed 1 night in Mar 2024
Response from Megan/ General Manager on Mar 30, 2024
On behalf of the Country Inn and Suites we are sorry to see that you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations in the hopes that upon your next visit we can exceed your expectations..

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to know the pool was under repair before booking.
Stayed 3 nights in Mar 2024
Response from Megan/ General Manager on Mar 19, 2024
On behalf of the Country Inn and Suites we appreciate your business and are happy to see you enjoyed your stay! We apologize that the pool is under repair although it has been alerted since February, we apologize for any inconvenience and hope to see you again soon.

8/10 Good

Cheryl, Athens

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Mar 2024
Response from Megan/ General Manager on Mar 17, 2024
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Megan/ General Manager on Apr 3, 2024
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay! We appreciate your feedback and hope to see you again!

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & friendly staff
Stayed 1 night in Feb 2024
Response from Megan/ General Manager on Feb 27, 2024
On behalf of the entire staff at the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you come back again soon!

4/10 Poor

Nicholle

Stayed 2 nights in Feb 2024
Response from Megan/ General Manager on Mar 30, 2024
On behalf of the Country Inn and Suites we are sorry to see that you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations in the hopes that upon your next visit we can exceed your expectations..

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a convenient area. Close to highway. They have hot and cold breakfast.
Stayed 2 nights in Feb 2024
Response from Megan/ General Manager on Feb 12, 2024
On behalf of the Country Inn and Suites we appreciate your business and feedback. We are happy to see you enjoyed your stay and hope to see you again.

2/10 Terrible

Varvara

Business traveler
Disliked: Cleanliness, staff & service
Personal send me to occupied room.
Stayed 1 night in Feb 2024
Response from Megan Stevens/ General Manager on Feb 12, 2024
On behalf of the Country Inn and Suites, we apologize for the confusion during your stay and are taking precautions that this will not happen again. We hope you return in the hopes we can exceed your expectations upon your next stay.

4/10 Poor

Jeff and Jeanne

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Mar 30, 2024
On behalf of the Country Inn and Suites we are sorry to see that you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations in the hopes that upon your next visit we can exceed your expectations..

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean. Our room was very nice with some updates. I would highly recommend staying here. The staff is also very friendly.
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 26, 2024
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 20, 2024
On behalf of the entire team at the Country Inn and Suites we appreciate your feedback and are happy to see you enjoy your stay.

6/10 Okay

Tyler

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Megan/ General Manager on Jan 18, 2024
On behalf of the Country Inn and Suites we appreciate your feedback, and we will use it to fine tune our operations.

2/10 Terrible

Micheal

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 16, 2024
On behalf of the Country inn and Suites we are sorry to see that you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations. In the hope upon your next visit we can exceed your expectations.

10/10 Excellent

Arlene

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 16, 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you come back and see us again soon.

10/10 Excellent

DENISE, MENOMONEE FALLS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 15, 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are glad to see you enjoyed your stay. We hope you come back to visit us again soon.

4/10 Poor

melissa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 15, 2024
On behalf of the entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 15, 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you can come back again soon.

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Megan/ General Manager on Jan 11, 2024
On behalf of the entire staff at the Country Inn and Suites we appreciate your feedback and are happy to enjoy your stay!

10/10 Excellent

Edgar

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Feb 3, 2024
On behalf of the Country Inn and Suites we appreciate your business and are happy to see you enjoyed your stay!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on Jan 9, 2024
On behalf of the entire team at the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We appreciate your business and hope that you return again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Megan Stevens/ General Manager on Dec 30, 2023
On behalf of the Country Inn and Suites we appreciate you feedback and are happy to see you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beds were fine but the pillows were very small. Very noisy throughout the night both nights of our stay. People talking and yelling with kids running in the halls all night long. No hot coffee available until 7:00am. Staff more interested in talking on the phone and to other employees instead of customer service.
Stayed 2 nights in Dec 2023
Response from Megan/ General Manager on Dec 27, 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have always accomodated us on early check-in. That is a necessity when we need to stay in Germantown.
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 27, 2023
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay! We hope you come back and see us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 19, 2023
On behalf of the entire team at the Country Inn and Suites we are happy to see that you enjoyed your stay and thank you for your review. We appreciate your business and hope to see you again.

8/10 Good

joanne

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Clean. Nice breakfast. Location
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 18, 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to see that you enjoyed your stay! We appreciate your business and hope to see you again soon.

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Lots of pillows! Tv wasn't the easiest to use.
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 16, 2023
Thank you for your review! We appreciate your business and are very happy to see you enjoyed your stay!

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Wish the hot tub would have been a little warmer. Cookies at the front desk are amazing!
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 15, 2023
Thank you so much for your review! We appreciate your the feedback and hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 10, 2023
Thank you for your review! We are very happy that you enjoyed your stay with us! We hope to see you again!

8/10 Good

Camielle

Liked: Cleanliness
It was a good experience overall. Clean building, breakfast was offered every morning, nice front desk staff, assistance was fast when asked for additional linens. The only downside was the rooms don't get cleaned every day during a customers stay unless requested. We were told they're cleaned every 3rd day of a stay.
Stayed 2 nights in Dec 2023
Response from Megan/ General Manager on Dec 7, 2023
On behalf of the entire staff at the Country Inn we would like to thank you for review, and we hope you come again soon!

4/10 Poor

kara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Megan/ General Manager on Dec 27, 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

4/10 Poor

Jessica

Stayed 1 night in Dec 2023
Response from Megan/ General Manager on Dec 27, 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

6/10 Okay

Michelle

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Had two rooms. One had some issues but the staff tried to correct, unfortunately it didn't fix it for more than a minute. The pool is a work in progress and at the time we were there, it had a layer on top of the water. Clean and nice staff. Decent, basic breakfast
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on Dec 5, 2023
Thank you for review, we are happy you enjoyed your stay! Hope to see you again soon!

8/10 Good

Maureen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was clean, breakfast was good, but pool area was dirty! Murky water, dirty towels, candy and gum wrappers on the floor! No towels and stuff floating in the pool. Needs serious cleaning, daily!!
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on Dec 2, 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to hear that you enjoyed your stay! We do apologize for the cleanliness of pool area, and I have addressed your concerns with the entire staff in the hopes that upon your visit we can exceed your expectations. We do hope we see you again soon!

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Problem with the pool not open and a TV not working.
Stayed 4 nights in Nov 2023
Response from Megan/ General Manager on Dec 2, 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to see you enjoyed your stay, although we are sorry for the inconvenience caused by pool not working and your Tv not working properly. We are working diligently on these issues. We hope you come again soon!

4/10 Poor

Dallas, Green Bay

Disliked: Cleanliness, property conditions & facilities
I was unable to stay my second night at this hotel due to the bugs that were actively flying around my room.
Response from Megan/ General Manager on Dec 2, 2023
On behalf of our entire staff here at the Country Inn and Suites we apologize for the concerns you shared about the concerns you experienced at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

4/10 Poor

Donna

Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2023
Response from Megan/ General Manager on Dec 16, 2023
On behalf of the entire staff here at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Carol

Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on Dec 15, 2023
Thank you for review and hope you come see us again soon!

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Gross and not clean. Hair in shower upon arrival. Pool towels gone and was told when they are gone they are gone. Simply will not stay again.
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on Nov 21, 2023
On behalf of the Country Inn and Suites, I do apoligize and have addressed the concerns with the housekeeping team, so upon your next visit we can exceed the expectations of our hotel.

4/10 Poor

Dondi

Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had no towels , no toilet paper and the beds looked like they had been slept in, just thrown together. We were on the first floor, and we could hear every word and step from the rooms above. They had a nice breakfast, but they were late in putting it out, and they did not keep up with the flow of people.
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on Nov 21, 2023
On behalf of the entire team here at the Country Inn and Suites, I apologize for the issues with your stay and have discussed issues with housekeeping and breakfast team, in the hopes upon your next visit we hope we can exceed your expectations.

10/10 Excellent

HSING-HAO

Stayed 1 night in Nov 2023
Response from Megan/ General Manager on Dec 5, 2023
Thank you for review, we are happy to see you enjoyed your stay! Hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on Nov 14, 2023
Thank you for your review, we hope to see you again soon!

6/10 Okay

John

Traveled with family
Liked: Staff & service
Pool was cloudy. Overhead light out in pool room. TV stopped working. Frig frosted up. Bath sink drained slowly.
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on Nov 14, 2023
Thank you for review I am sorry we did not meet your expectations, I have spoken to maintenance and hope that upon your next visit we can exceed your expectations .

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on Nov 14, 2023
Thank you for your review and hope to see you again soon!

10/10 Excellent

Eva

Stayed 3 nights in Nov 2023
Response from Megan/ General Manager on Dec 5, 2023
Thank you for your review, we are happy to see you enjoyed your stay! Hope to see you again soon!