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Reviews of Residence Inn By Marriott Memphis Germantown

3 out of 5
Residence Inn By Marriott Memphis Germantown
9314 Poplar Pike, Germantown, TN

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 209 reviews" "
Rating 8 - Good. 41 out of 209 reviews" "
Rating 6 - Okay. 30 out of 209 reviews" "
Rating 4 - Poor. 19 out of 209 reviews" "
Rating 2 - Terrible. 19 out of 209 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Dustin

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom door was falling apart
Stayed 5 nights in Apr 2024

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff and service at this Residence Inn could not have been more friendly or helpful. Very impressive! My main complaint was that the hide-a-bed was terribly uncomfortable. Probably the worse sofa bed I've ever slept on. Also please provide a complete sheet set rather than just a fitted sheet. But, if you don't need to make use of the extra bed, it is a very pleasant stay.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thank you, Lisa for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that our sofa bed didn't meet your expectations. This critical feedback will be used in training our staff to ensure all sofa beds have complete bedding when preparing for guests. Thank you and look forward to seeing you again.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear, Elizabeth. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to welcoming you again as a guest in our hotel.

4/10 Poor

Judith

Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear, Judith. I appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so I can discuss your issues personally.

2/10 Terrible

NITIN

Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear, Nitin. I am very disappointed to hear that you found our service to be below your standards. I would like to know more. Please call the hotel and provide a phone number or email address so our I can discuss your concerns personally.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gas grill, kitchenette!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear, Sharon. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, we would love to welcome you back to our property.

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great but outdated.
The staff was very friendly. The hotel was out of date but suitable for our needs. The breakfast was neat, clean, and tasty. If the hotel was updated, it was be 5 stars.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ginger

Stayed 1 night in Oct 2023

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

William, Pelham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area Near the golf event. Good price. Easy check in.
Stayed 1 night in Aug 2023
Response from Residence Inn Germantown on Oct 7, 2023
Thank you for choosing to stay with us.

10/10 Excellent

Damian

Great staff. Very helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ronnitre

Traveled with family and small children
Liked: Cleanliness
Perfect
Stayed 1 night in Jun 2023

10/10 Excellent

Sharlene Rivera

Stayed 1 night in Jun 2023

8/10 Good

Mary Jane

Traveled with family
Liked: Cleanliness, staff & service
Rooms need updating. Not enough outlets in bedrooms.
Stayed 2 nights in May 2023

10/10 Excellent

sharon

Stayed 1 night in May 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doors were hard to open. A lot of guests kept their doors cracked because they were hard to get in and out of and made a lot of noise when you were able to get them open.
Stayed 8 nights in May 2023

4/10 Poor

Shatalya

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…
Stayed 5 nights in May 2023

10/10 Excellent

Harvey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Brenda

Stayed 1 night in Apr 2023

4/10 Poor

thomas

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
Room needed maintenance windows coming apart. Tub wouldn’t drain. For that kind of money should of been in a lot better condition.

10/10 Excellent

LETICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confused Finding the Hotel Building
The staying and the breakfast were good except finding the Hotel Building was very complicated with google maps directions. It would have helped if The Residence Sign was on the actual Building.
Stayed 7 nights in Nov 2022

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service, property conditions & facilities
I like the hotel and the location but it had a few roaches so y'all need to exterminate. That's the only thing I didn't like.
Stayed 3 nights in Oct 2022

10/10 Excellent

Logan

Liked: Cleanliness, property conditions & facilities, room comfort
Warmth.
Last Wednesday, we lost everything in a house fire. We found this hotel and stumbled in bleary eyed and in our only clothes. Karen G, at the front desk, was kind, understanding, and went out of her way to make sure we felt safe and comfortable. And when I broke down in tears, she held me in her arms with a warmth you’d never expect from a stranger. I hope someone sees this. I hope good things come to her. Thank you, Karen.
Stayed 2 nights in Oct 2022

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service
The staff was friendly and helpful in every area. The staff here is so much better than any hotel in the area and it shows. Great job team
Stayed 12 nights in Oct 2022

6/10 Okay

Deborah

Traveled with family and small children
Property needs updating
Stayed 1 night in Oct 2022

10/10 Excellent

Elizabeth, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facility, great selection for breakfast and beautiful room
Stayed 3 nights in Sep 2022

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Although the facility was a but outdated and there were several small issues (Dirty kitchenware in cabinets to note just one), the staff made it an amazing stay. Any issues were addressed immediately and with kindness and care. Every staff member was friendly and welcoming. They all made us feel at home.
Stayed 13 nights in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John Connelly from Philadelphia
All of the staff members including the the housekeepers
Stayed 5 nights in Jul 2022

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Property conditions & facilities
Tv was broken
Stayed 1 night in Aug 2022
Response from Scott on Aug 4, 2022
Thank you so much for staying with us at our Residence Inn by Marriott in Germantown

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was as expected
Stayed 2 nights in Jul 2022
Response from Scott on Aug 4, 2022
Thank you for staying with us at our Residence Inn by Marriott in Germantown

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
Hairy
We left, refussed to stay, bed had hair in it and looked used and not made
Stayed 3 nights in Jul 2022
Response from James on Jul 19, 2022
Thank you so much for your feedback. We strive to satisfy our guests and we do hope you give us another chance in the future.

4/10 Poor

Jeannette

Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from James on Jul 19, 2022
Thank you for the feedback

6/10 Okay

michael

Stayed 2 nights in Jul 2022
Response from James on Jul 19, 2022
Thank you for the feedback

2/10 Terrible

wayne

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
ac did not work but we got a different room with a noisy refrigerator we could not SLEEP
Stayed 1 night in Jul 2022
Response from James on Jul 19, 2022
Thank you so much for the feedback.

10/10 Excellent

Christine

Stayed 1 night in Jun 2022

8/10 Good

Jeff, ISSAQUAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

robby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with stores, restaurants nearby
Stayed 1 night in Jun 2022
Response from Scotty B on Jun 25, 2022
Thank you so much for staying with us at our Residence Inn by Marriott in germantown

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overbooked the rooms and send us 15 miles away to another hotel at 10:30 pm after a long day of traveling. Didn’t communicate with us, to let us know they didn’t have any more rooms prior to our arrival. Then the person in the lobby gave us the wrong location to the hotel they moved us to, and we have to go back to get the correct address.
Stayed 2 nights in Jun 2022
Response from James on Jun 21, 2022
Thank you so much for your feedback as it is very important to us and will only help us improve. thank You

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
We’ve stayed at plenty of residence inns and this was probably the worst. The location is nice- great quiet neighborhood and felt safe. The train is literally right across the street and very loud if you’re a light sleeper. Also the hotel is very run down and needs multiple repairs and updates. It didn’t feel like a Marriott.
Stayed 1 night in Jun 2022
Response from James on Jun 21, 2022
Thank you so much for your feedback. Our guest feedback is very important to us as this is how we improve.

4/10 Poor

Stephen

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is needing repairs and general upkeep. Couch cushions torn with foam showing through, broken shades on light fixture, door to room wouldn’t close properly and was coming off hinges. Staff was very friendly.
Stayed 2 nights in May 2022
Response from Scott on Jun 1, 2022
Thank you for staying with us and we appreciate the feedback. We have replaced all broken light fixtures and we have a renovation scheduled soon. Please come back and see us soon!

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not the nicest place, but still welcoming
There were three tvs in the rooms, only two were connected which was ok because there were only two remotes. One of the bathrooms had a mismatched door handle, silver one side/brass the other, when I touched the knob the brass side fell off. One of the light shades was also broken. And there were smudges and visible dust/dirt buildup on some of the doors, walls, and trim. On the plus side, the sheets and bedding were very clean, the rooms were spacious, the double room had a living room and two bedrooms with their own bathrooms. Each room had a tv. The fireplace was a nice touch. The common areas were nice and the staff was extremely hospitable.
Stayed 5 nights in Apr 2022
Response from Scott on Jun 1, 2022
Thank you so much for the feed back.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Scott on Jun 1, 2022
Thank You

10/10 Excellent

Isabel

Stayed 1 night in Feb 2022

2/10 Terrible

Kate

Stayed 1 night in Mar 2022

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Scott on Feb 22, 2022
Thank you so much for staying with us at our Residence Inn by Marriott in Germantown

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
It is an old property that needs renovation. It did appear clean
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff very attentive. Would recommend to anyone.
Stayed 1 night in Jan 2022

10/10 Excellent

Florence, Martinsburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager is exceptional. He made our stay.
Stayed 1 night in Jan 2022

2/10 Terrible

tia

Stayed 1 night in Dec 2021