Wish we could sleep!!!
Posted Aug 1, 2016
Thank God we only stayed one night! We were put in a suite on the first floor, across the hall was the employee entrance and outside our window was the patio adjacent to the pool. Had experienced this before at other hotels and asked if we could change rooms and was told we had the last suite. That evening a party with alcohol, music etc, was happening out on patio. Went to desk at 11:10 pm to ask what time patio closed and was told they were not real sure. Asked for a different room, was told no. Staff was unsure what to do. Was told they would tell them to keep it down and check into the alcohol usage on property. Party kept going till after 12:00 am. Was woken by staff in and out of door and talking all night, across from our room. At 5: 00 am staff members were fighting about who was making the eggs that morning. I almost opened the door and said I would make the eggs if they would just be quiet! Did not eat breakfast in fear that staff would put something in the food since they hated making breakfast. When we checked out we expressed our concerns again and told them maybe not to use this room due to noise issues. Never even was told sorry for the disruptions. Very disappointed in staff, I asked for corporate number and was told he wasn't real sure where number was. Called Expedia who we booked thru and obtained number to file a complaint.
Comment from Hotel Management
by Melissa Ferguson, General Manager, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We do have some newer staff members, who may be fearful of taking action in a situation like that party. We take every opportunity to train them for things that may pop up to make sure that all guests are affected as little as possible, but unfortunately we cannot anticipate everything. I do wish they would have contacted a manager to address the situation if they were not comfortable handling it themselves. Parties do not often transpire at our hotel, as we are generally a very family filled hotel.