Hello Charles.Thank you for taking the time to come on and give us the rate you felt we deserved with the experience you had during your recent stay with us. We are happy to see that for the most part, your stay was good.Your rates and feedback are very important to us. Each one helps us to learn what we could have done better, or what we may need to work on, so that you and the rest of our guests can continue to have great stays.If there is anything that you would like to share with me that may help us to do things better, please feel free to contact me anytime.Thank you for stopping by to visit and being one of our guests. It was a pleasure having you.We look forward to seeing you again in the near future.Thank you,

Hello Bonnie.Thank you for taking the time to write a review about your recent stay. Other than the most fun part being a disappointment, the chilly pool and the hot tub being down for maintenance, I am happy everything else was good for you.The pool temperature is definitely something I have been working on for a while, and will hopefully get that fixed very soon. I am so sorry about the situation with the hot tub. It is unfortunate that things have to happen that we have no control over. Getting someone here that knows how to fix it is what we are waiting for. We have posted it on our website that the hot tub is temporarily down.I know how disappointing that is, and I am truly sorry. If there was anything we could do to speed the process up with getting it up and running again, we definitely would. We love when guests are happy with everything we have to offer. It is only temporarily though. Thank you for stopping by to visit us. It was wonderful having you here as one of our guests.We are looking forward to hopefully seeing you again in the near future.With much appreciation,

Hello Michael.Thank you for taking the time to write a review about your experience from your recent stay with us here at Country Inn & Suites.We are so happy and delighted to hear your stay was very good. Our 100% goal is to make sure our guests are taken care of during their entire stay, and helping them to have an enjoyable stay.Thank you for stopping by to visit us. It was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Ann.Thank you for taking the time to give us the rate you felt we deserved from your experience you had at your recent stay with us.We are so happy to see your visit was good.We are glad you enjoyed your hot shower.We look forward to making all of our guests feel welcomed, and know we are here to help them with anything they may need, so they can have a wonderful stay.Thank you for stopping by to visit is. It was such a pleasure having you here as one of our guests.We are looking forward to seeing you back again in the near future.With much appreciation,

Hello Carol.Thank you for taking the time to write a review about your recent stay. We apologize we did not meet up to the standards you were expecting of us.We do not set times for when our housekeepers will be at each guests room. That is now how hotel housekeepers work. So, I do not know who you talked to, or maybe you were confused with what they told you, but that never happens. And, as long as you do not have your "Do Not Disturb" sign up on your door, your room will get cleaned every day you are staying at the hotel. You should never have to ask for your room to be cleaned. Our girls have 70 rooms that get cleaned almost daily, so setting specific times for individual guests to have their room cleaned, does not happen.Understanding hotel policies and and the agenda of how housekeepers go about cleaning rooms was your biggest issue while you stayed with us. The person you spoke to about your room getting cleaned, gave you the wrong information with telling you that you had to put your request in by 9:00 a.m.I am going to find out which one of the employees told you this, because this was false information that was given to you. I am truly sorry for the negligence of our staff.Thank you for stopping by and visiting us. It was nice having you here as one of our guests.Hopefully you will find a hotel to where you can make sure you get the correct information on how things operate with them in housekeeping, and have your room cleaned the days you want it cleaned.This will be brought to all of my employees attention and will be handled, so we do not have this type of situation happen again to anyone else in the future.Sincerely,

Hello Samantha.Thank you for taking the time to do the survey with sharing the rate you felt we deserved with your experience at your recent stay with us.We are truly sorry we did not meet up to your expectations the way you deserved.Your rates and feedback are very important to us. It helps us to see, and to learn, what we could have done better, and what we can make better, for you and our future guests.Thank you for stopping by to visit us. It was really nice having you as one of our guests.We are hoping to see you back in the near future.Sincerely,

Hello Wendy.Thank you for taking the time to write a review about your recent stay here at Country Inn & Suites. We are really sorry our standards did not meet up to your expectations with the way your room smelled and the dirty floor. It is our goal to make sure our guests are taken care of during their stay. We could have moved you to a different room so that your stay would have been more comfortable for you.Your feedback is very important to us. We use it to fix to continue to make things better for our guests.Thank you for stopping by to visit us.It was really nice having you as one of our guests.

Hello Ashley.Thank you for coming on to give us the score you felt we deserved with the experience you had at your recent stay with us. We are very happy to see that you experience was good.Our main priority is to offer a well-maintained, friendly and comfortable atmosphere.We make sure our 100% goal is taking care of every guests, making them aware we are here to help them with anything.Thank you for stopping by to visit us. It was a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Wilma.Thank you for taking the time to come on and write a review about your experience you at at your recent stay with us.We are so happy to hear everything during your stay was great. We are so happy to hear how we've taken care of another one of our Club Members again.We were so happy to have you here as one of our guests.We are looking forward to seeing you in the near future.With much appreciation,

Hello Dimitar.Thank you for taking the time to come here and give us the rate you felt we deserved from the experience you had at your recent stay with us.We are so happy and delighted to see that your experience with us was good.It is our main priority to offer you a well-maintained, comfortable and friendly atmosphere. We are all here to help our guests have a wonderful, and enjoyable stay. Our goal is making sure every one of our guests are taken care of, knowing we are here to help them with anything they may need.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you in the near future.With much appreciation,

Hello Elise.Thank you for coming on here to give us the rate you felt your experience went during your recent stay here at Country Inn & Suites in Chambersburg P.A.We are truly sorry about how some individuals can be so disrespectful and ruin things for other guests. We know the pool and the hot tub are the 2 biggest amenities that many of our guests look forward to coming to stay with us so they can use them. Many say they book a room with us just so they can get in the pool or hot tub.We got it back up and working now. We are hoping to see you back some time soon, especially so you can be able to get in the hot tub like you wanted to.Thank you for stopping by to visit us.It was such a pleasure having you here with us as one of our guests.Thank you,

Hello Sue.Thank you for coming on to write a review about your experience with us at your recent stay.We are happy to see your stay was good.Thank you for stopping by to visit us. It was wonderful having you as one of our guests. We are looking forward to hopefully seeing you in the near future.Sincerely,

hello DanielThank you for taking the time to come on to give us the score you felt we deserved with the experience you had at your recent stay with us.We are happy to see you had a good stay. It is our main goal to make sure all of our guests have an enjoyable, comfortable stay, knowing we are here to help them with anything they may need during their entire stay.Thank you for stopping by to visit us. It was a pleasure having you as one of our guests. We are looking forward to seeing you again in the near future.With much appreciation,

Hello Carol.Thank you for taking the time to write a review and to give us a rate on how your experience was at your recent stay with us. We are so happy to hear you had a good time, and you felt safe. We are glad you enjoyed the quiet and clean room and atmosphere as well, which makes a big difference in someone's stay.Thank you for stopping by to visit us.It was so wonderful to have you here as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Zebadiah.Thank you for taking the time to write a short review about your experience you had here with your recent stay.We are so happy to hear your stay became so much better after we fixed the small issue for you. We make every guest our 100% goal by making sure they are taken care of and have everything they may need during their entire stay.We only want our guests to have an enjoyable stay, and to be able to be comfortable and relaxed.Thank you for stopping by to visit us.It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Margery.Thank you for taking the time to write a short review, and to give us the rate, with how your experience was with your recent stay with us. We are really happy to see your experience was great. So glad to hear everything was comfortable for you. Our main priority is to offer a well- maintained, friendly and comfortable atmosphere.Our #1 goal is making sure we make our guests happy and taking care of them during their entire stay.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.

Hello Charles.Thank you so much for taking the time to come on here to give us the rate you felt we deserved during your recent stay.We are so happy and delighted to see your experience with us was good. Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you back in the near future.Thank you,

Hello RobertThank you for coming on to rate us on how your experience was at your recent stay here with us. We are happy to see your stay was good. It is our main priority to offer a well maintained, comfortable and friendly atmosphere, making our number one goal to make sure all of our guests are taken care of, and have everything they may need throughout their entire stay.Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.Thank you,

Hello Mr. Singleton.Thank you for taking the time to write a review about your experience you had while you stayed with us at your recent visit.We are sorry you came here just for a hot breakfast, and disappointed to see we had a continental breakfast. As I may advise you, we are no longer owned by Radisson as of a few months ago. So with you being top Radisson rewards members, that is completely out of anything to do with all Country Inn & Suites hotels now. There are signs all over the place, along with with Choice reward advertisements all through this hotel, and the other Country Inn & Suites as well.We are still in transition of getting everything in place in our hotel for all the things Choice requires, including breakfast.!!The phone lines are open at every hotel so that you can call all of them to check and see what they are serving for breakfast, if their pool and hot tub are open, what time check in is, etc. Many, many things have changed with businesses since 2020, including hotels. There are hotels that are still not serving breakfast, giving grab -n- go breakfast, handing out a sandwich and coffee, and some that have their full breakfast.I am sorry you were disappointed with what we put out for breakfast. Waffles and apples was not the only thing that we serve every morning. We are a little concerned to you saying that. Our breakfast includes waffles, 4 types of cereal, oatmeal, yogurt, apples, oranges, 3 types of bagels, orange & apple juice, and coffee that starts at 5:30 a.m.I am so sorry for the response you got from the owner, as you stated. A little more debt about what has been going on, and some education on us being bought out by Choice, should have been explained to you. There were no hangers in your room, we got you some a little after you checked in. A long hair in the sink, but never knew about that situation until the next day. We would have given you another room.We are very sorry about your experience, and wish it would have been better for you.Thank you for stopping by to visit us. It was very nice having you here as one of our guests. I hope with a few of the things I have explained to you, you understand a little bit more.

Hello Jimmy.Thank you for taking the time to write a review about your experience for the recent stay you had with us.We understand how frustrating it can be to be able to always hear noise from elsewhere, especially when trying to sleep. Anyone of our staff would have given you a different room so you did not have to sleep uncomfortable. As far as where we put guests in our hotel for which room and floor they will be assigned to, depends on many different things. Here are a few examples:- If they have an animal they are put on the first or second floor.- If they prefer to be on the top level floor they are on the 3rd floor- Maybe the lower level is the best for some of our guests because they cannot get around with walking far or they may have some health issue to where they need to stay on the first floor.- one of our main accessible rooms is on the first floor- Guests who smoke really like to be on the bottom floor or by the end of any hallways since there is a door they can go outside.- etc.We have no control to who you may get put beside, or how the outcome will be. We try to do our best when we assign guests their room. Most of the time we will ask the guest which floor they would like to have their room on. You stated you will not come back here to stay with us because of this situation, which is your choice and I am truly sorry you feel this way. This can happen in any hotel. I would suggest if this ever happens to you again in any other hotel, reach out to the front desk and ask them for a different room. We would have been happy to help you out with providing you a room in a different location so that you could get some peaceful sleep.Thank you for stopping by to visit. We are saddened to hear you will never come back when we definitely would have helped you with this issueSincerely,

Hello Devon. We are really sorry to hear this from you. None of us would have expected this from you, especially when we never saw you after you checked in.Was it terrible because we could not upgrade you to a King room due to you making your reservation through Expedia? That is the only thing I imagine your negative comment about your stay could be about.I am sorry. I explained to you that when you go through these 3rd parties, we as a hotel are limited on what we can do for you with your reservation.If you make your reservations straight through a hotel, the hotel can make any changes you request, if we have the availability.Thanks for stopping by.It was nice having you here as one of our guests.

Hello Thomas.Thank you for writing a review about your experience here at our hotel with your recent stay. We are so happy and delighted to hear everything was good for you. Our goal is to make sure all of our guests have a wonderful stay, and are being taken care of with whatever they made need during their entire stay. Our main priority is to offer a well-maintained, comfortable and friendly atmosphere.A satisfied guest is always what we love to here about.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests.We are definitely looking forward to seeing you again in the near future.With much appreciation,

Hello Barbara.Thank you for taking the time to come on to write a review about your recent stay. We are so happy to see your stay went well.It was great having you here as one of our guests.We are hoping to see you back in the near future.

Hello Anthony.Thank you for taking the time to come on and write a review about the experience you had at your recent stay with us. We are glad you enjoyed your stay, other than having the issue with your shower head. I am truly sorry that happened. Was anyone able to fix it for you? If you did go to anyone of our staff members, we would have made sure we got it fixed, or maybe even moved you to another room so you could have a more comfortable shower with a shower head that worked correctly.We hope this issue will not keep you from wanting to come back to visit us again. It was great having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.Thank you,

Hello Julia.Thank you for taking the time to come on here to give us the rate you felt we deserved on the experience you had while staying with us at your recent stay.We are so happy and delighted to see your experience was good.We love to offer a well-maintained, comfortable and relaxing stay. Our main goal is making sure all of our guests are taken care of and have everything they may need. We want all of them to know if there is anything they may need during their entire stay, we are here to help them 100%.Thank you so much for stopping by to visit us. It was a pleasure having you.We are looking forward to hopefully seeing you in the near future.With much appreciation,

Hello Marcia.Thank you for coming on here to give us a rate on how you felt your experience was at your recent stay with us. We are happy and delighted to see that your experience went good.Thank you for coming by to visit us. It was so nice to have you here as one of our guests.We are looking forward to hopefully seeing you back in the near future.Thank you,

Hello Traci.Thank you for taking the time to write a review about your experience here at our hotel during your recent stay. We are really happy and delighted your experience was really good. It was nice and exciting to read, you will be back again.Thank you for stopping by to visit us. It was a pleasure having you here as one of our guests. And we look forward to seeing you again in the near future.With much appreciation,

Hello Trudy.Thank you for coming on and writing a review about your experience you had with us at your recent stay. I am so sorry about your lengthly check in, because that is normally something that barely ever happens. I do not know what the issue was when you checked in which made it take so long, but I will definitely be looking into what the problem was. I assure you that we will be working on the this immediately to make sure it never happens to you, or anyone else in the near future.As far as our breakfast. We have been doing the continental style breakfast since the pandemic started. We have not gone back to full breakfast yet, but are in the process of hopefully having that back up soon.We have guests who love what we put out for breakfast, and guests who expect more, and/or the regular/original breakfast, so they do not care for what we put out. We expect this.The best thing about our hotel is the location. We are surrounded by so many restaurants who serve anything you could ever want to eat for breakfast. I highly recommend the restaurant called "Trojan Diner". They have the best homemade platters there. We are truly hoping everything with our breakfast is back up to the original way once we have transferred 100% over to "Choice". We are still transitioning and will not be completed until the end of November.Everyone loves our waffles, so that has been the big hit.Thank you for stopping by to visit us. It was really nice having you.We are really hoping to see you back in the near future.

Hello Stephen.Thank you for coming on here to give us the rate you felt we deserved with your experience you had at your recent stay with us. From looking at the way you rated us, I can see we could have done some things a little differently, or maybe could have fixed something for you.I would love to hear from you so I can find out what it is we could have done better for you.We are happy to see for the most part you had a good stay. Please reach out to me anytime so I could possibly know what it is we could fix.Thank you for stopping by to visit us. It was really nice having you as one of our guests. We were so happy to welcome you, and looking forward to seeing you again in the near future.Thank you,

Hello Mr. Thomas.Thank you for coming on to share how your experience was with us at your recent stay.As far as the light bulbs, they blow every once in a while. Did you let the front desk agent know so we could get you 2 new ones. All of our agents are here to help our guests with whatever they may need. We want to make sure our guests are well taken care of and have everything they may need.throughout their entire stay.As far as your comment about you stating we had no breakfast or even coffee, I am very shocked to hear this. Especially when we announce to all of our guests as they check in to what time our continental breakfast and coffee is served in the morning.Our coffee station is right in the lobby by the front desk, along with our dining area. There is no way possible you could miss it, unless the person was blind.I'm not sure if you were even referring to our hotel since with this comment.Thank you for your feed-back with your experience. It helps us to recognize what we did or didn't do, and maybe what we need to fix so no other guest will have to go through the same experience.Thank you for stopping by to visit us. It was nice having you as one of our guests.Hopefully we will see you back again in the future.Sincerely,

Hello Jon.Thank you for taking the time to write a short review about your experience with us at your recent stay. We are happy and delighted that things were comfortable for you.Our main priority is to offer a well-maintained, comfortable and friendly atmosphere. We want our guests to have an enjoyable stay. My main goal is taking care of our guests.Thank you for stopping by to visit us. It was a pleasure having you. We are looking forward to seeing you again in the near future.With much appreciation,

Hello Erin.Thank you for writing a review about your recent stay with us. We are so happy everything was good for you. All of our room carpets are in the process of being cleaned this coming week or next week. We are hopefully going to get them back to looking like they were just put in. Asfar as all of our T.V.'s, we have comcast/Xfinity as our cable company, and all of our T.V.'s are run by them, which means the cable companies remote controls all of them.Thank you for mentioning about the drain in the tub running slow. That will be look at immediately.. We are so happy you enjoyed your stay, and it was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Tanner.Thank you for coming on to give us the rate you felt we deserved with your recent experience here at our hotel, Country Inn & Suites. It is very nice to see, from the way you rated us, your experience was good.Our main priority is to offer a well-maintained, friendly and welcoming atmosphere. We strive to make all of our guests visits enjoyable, while letting them know they can count on us for anything they may need.Thank you for stopping by to visit us.It was really nice having you as one of our guests.We are looking forward to hopefully welcoming you back in the near future.

Hello Beverly.Thank you for coming on to give us the rate you felt we deserved with your recent stay here at Country Inn & Suites. We are very happy to see, with how you rated your stay, you had a good stay.It is always a pleasure welcoming you and all of our guests anytime you may come to stay with us. We are really hoping to see you back again in the near future.

Hello Gladys.Thank you for coming in to write a review and give us the rate you felt we deserved with your recent experience here at our hotel.We are very happy to hear you had a wonderful stay, and you got to meet some new friends. This is what a great stay is all about, and we are so happy you had it with us.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests. We are definitely looking forward to seeing you again at the next Wilson College get together.

Hello Jeff.Thank you for taking the time to give us the rate you felt we deserved with your recent experience you had here at our hotel. We are very happy and delighted to see everything was good for you. All the reviews and rates our guests give us help to show we have done a good job with making our guests feel welcomed and making sure they had everything they needed during their stay. And they may show us that we may need to work on a something.Thank you so much for stopping by to visit.It was a pleasure having you here as one of our guests.We are looking forward to seeing you back in the near future.

Hello Walt.Thanks for writing a short review about your experience with your check in. We are sorry you do not like the policy of our early check in fee at hotel. This policy has nothing to do with any type of hotel scale. That is a low statement.There are many hotels who have early check in fees, and there are many reasons to why they do. Every hotel has a specific check in time, with ours being at 3:00 p.m.When you book a room, you are entering into a contract to have that room from check in time being at 3pm to checkout time at 12:00 p.m. they day you are leaving. You want to alter that contract that you have to pay an extra small fee.Once all of the rooms are clean, then we may have a room for the guest to check in early, with the fee. If it was free to check into a hotel anytime a guest shows up, there would be no time set for check in time. With our check out time being 12:00 p.m., the housekeepers may not be able to get into a majority of the rooms until 12 or sometimes 1:00 p.m.I know this is frustrating, especially when the guest may have been driving for a long time, and then show up at the hotel an hour or 2 before checking in, to find out there is an early check in fee.Guests tend to not understand that once our housekeepers are done cleaning their rooms, the head housekeeper, manager or owner has to check every one of the rooms that were just cleaned that day to make sure they were cleaned the proper way, and to make sure all the amenities that are to be in the room are there. After the room checking is finished, that person reports all of the rooms that have been properly cleaned and stocked to the front desk, then we have to clean the rooms in the system, so we have rooms in our system to be able to assign the guests to their room.This is the biggest reason there is a check in time set for all hotels.Our early check in fees are-*Any time before 12:00p.m., and if we have the availability, it is 30.*Anytime between 12:00 and 2:30 it is 20Knowing there is a specific check in time, and if you get to your destination earlier than check in time, there is normally things to do, as far as restaurants, shopping places, or maybe some site seeing adventures, which the guest can go check out.I recommend if you think you are going to arrive at the hotel early to make the hotel aware of it, and this way we might be able to get you in by the time you arrive, but it will still be an early check in fee.Many times, when guests arrive here around 12pm to 2pm, they find out about the early check in fee and they go grab something to eat or run to the store to waste some time, then by the time they are done it is check in time.They got to experience some new things and did not have to pay the early check in fee. Then we have happy guests.Thank you for stopping by to visit.It was nice having you as one of our guests..

Hello Melanie.Thank you so much for taking the time to write a review about the experience you had at your recent stay with us at your recent visit. please accept mine and everyone here at Country Inn & Suites apology for the negative issues you experience during your stay. I am truly sorry. Melanie.It is very important for our guests to feel welcomed from the time they step in the door, through the whole stay. We are here to help our guests with anything they may need, and to make sure they have an enjoyable stay.I have handled the situation you went through at check in. Nobody deserves to feel like they are a bother to any of our employees at any time of their reservation. We will not tolerate that. We are working on this issue with this individual so that it does not happen to you, or anyone else in the future.You also deserved to have the room where you asked for it to be located in our hotel, and that will also be addressed. We want all of our guests to feel comfortable and safe while they are here. I will look into why nobody was at the front desk those couple times you were there, and check what happened with why there were no plates at the waffle station during breakfast. There is no excuse for that. When the agents set up the dining room for breakfast on 3rd shift, there is no reason, nor no excuse, to why they should not be putting enough plates out. We have an abundance of them.I am truly sorry for the way this last stay with us was for you. I am so glad you have decided to continue to come back and stay with us when you are in our area. Please call into the hotel directly the next time you want to book a room and I will personally take care of you with making your reservation and assigning you a comfortable room in the location you would like to be in.Thank you once again for coming back to visit us. We always look forward to seeing you come back each time. It's always a pleasure seeing you.We are looking forward to seeing you once again in the near future.Sincerely,