HORRIBLE, DISGUSTING, DIRTY !!!!!
Posted Feb 20, 2017
We as a family have stayed in this hotel 7 times before, BUT this time they were under renovations and no one mentioned this at the time of booking through Expedia, We are highly disappointed at Expedia and the Country INN & Suites in Chambersburg Pennsylvania for having this booking with lack of communication to the customers and / or any warnings of the construction that was taking place, this hotel was noisy, dusty, dirty, smelled like paint and paint thinner, the complementary breakfast was held in a conference room that was next door to all the construction that was taking place with sinks on the floor and no where to wash your hands or use a restroom only in your room, the cooking was conducted in the affected area of construction and carried over to the conference room for consumption, What kind of sanitary health violations are these, I refused to eat that contaminated food, it was disgusting and I complained to the manager and they said they needed to conduct those renovations, so my question was why was this not noted at time of booking and they replied they have mentioned it to Expedia and it was there responsibility to post it and notify the customer, which no one mentioned at time of booking, which sounds like they are just passing the buck to some one else for there selfish income. This experience has put a sour taste in us to be treated in this manner in this hotel, it used to be good but now its all about the money, no concern for the health and safety.