Came through very nicely in a pinch
Posted Sep 4, 2016 on Hotels
We were caught without a hotel room on a Saturday in Hanover. Hotels.com found this one for us, and 10 minutes after booking a 2-night reservation, we arrived and they had our reservation all set for us. The room was clean and comfortable, the staff was, by and large, friendly and helpful.
We had one minor hitch - we came back to the hotel from visiting family, and our card would not work in the door. When I went to the desk, I was told they needed the names of each of us staying in the room, "in case there was a fire and they needed to know who was in the room." This puzzled us, but we gave them all of our names, and went on to our room. The following morning, we asked the manager about this, and he was very apologetic. Their owner has asked them to get all of their guests names, but to do so in a more diplomatic fashion. So, this minor concern for us was well addressed by the management.