Everyone I encountered smile, was kind and especially when I ran in to the outside brick wall. I spent many months in a cast or boot non- weight bearing so my feet aren't coordinated. The staff was truly concerned. I am 68 and they treated accordingly without baby me like I was and old lady. Monday morning the manager called to see if I was doing well and of coarse I was. Then HR called to be sure I was still doing ok. I kept telling them in no way was the Hotel responsible. It was just and accident do to the surgery I had. Thank you, Wyndam