Ratings based on 504 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Clean

Posted Jun 9, 2017
Pros: cleanliness
Location: right off the 202 freeway which goes all over the Phoenix area
The main thing I look for in Hotels is cleanliness and no bugs. This hotel was very clean and had no bugs at all. The staff went out of their way to make things nice and to explain things to me. They have a nice buffet breakfast. Great Hotel, I will stay there again.
Comment from Hotel Management
Jun 12, 2017 by Jamy, Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
We always stay at the Gilbert Hampton Inn when we come to Arizona. Great Place to stay.
Comment from Hotel Management
May 8, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Perfect place to stay

Posted May 6, 2017
Amazing experience. Attentive staff. Clean room. Shuttle to and from airport. Also to other places around town. Mark, guest relations, went above and beyond to make our stay the best. The breakfast was one of the best we've had at a hotel.
Comment from Hotel Management
May 8, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Was fairly close to Gateway Airport for our stay.

Posted Mar 27, 2017
Staff was welcoming and facility was clean. We enjoyed our stay.
Comment from Hotel Management
Mar 28, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Gilbert Hampton Inn & Suites and if you ever need anything I am always at your disposal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant stay!

Posted Mar 27, 2017
Excellent over-all accommodations with outstanding staff. However, Hilton point redemption program should be called Shame instead of Honors. Redemption program has no set amount matching $ amount? Inability to redeem points for room not allowed on-site! Lots and of change needed!!
Comment from Hotel Management
May 9, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Nice but noisy

Posted Mar 26, 2017
This is a lovely facility-clean, nice people but I could hear the people in the rooms next to me using the toilet, snoring, talking. It was difficult to sleep.
Comment from Hotel Management
May 9, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Inconsistent cleaning

Posted Mar 20, 2017
Room cleaning was inconsistent some days used towels replaced sometimes left hanging. Sometimes coffee pot cleaned and coffee packet replaced and sometimes not. Best part was breakfast was very good
Comment from Hotel Management
May 9, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Phoenix Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Phoenix Gilbert Hampton Inn & Suites we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Pros: The wonderful free snacks - "Fresh chocolate chip cookies, popcorn & fresh apples"!
Excellent customer service and willing to go the extra mile to accommodate the clientele.
Comment from Hotel Management
Mar 28, 2017 by Jamy , Hotel Management
We love having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Gilbert Hampton Inn & Suites and if you ever need anything I am always at your disposal.
5 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017 by jamy, Hotel Management
We love having you here! Our goal is to make sure your experience at the Gilbert Hampton Inn & Suites is full of great customer service and clean rooms. Thank you for taking the survey of your recent reservation. We value your feedback and your patronage is important to us and look forward to seeing you again. Thank you for choosing the Gilbert Hampton Inn & Suites and if you ever need anything I am always at your disposal.
5 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
great value, nice room, good service