Ratings based on 1,265 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Great location close to shopping and restaurants. Nice room, friendly staff. Breakfast was very good. Room was spacious and clean. I would definitely stay here again. Good value for the price!
1 out of 5
by A verified traveler from AZ

Higher price does not mean better service

Posted Jan 16, 2018
Cons: Service
Location: Great location
Room was dirty, hair in sink, shower, hair tie/squishy on door knob from last customer, NO house keeping at all, left our room 10hrs later returned to full garbage cans, dirty sheets, dirty wet towels still on the floor. Had to call down to front office and request New sheets, towels at 9pm and then had to put them on myself, while taking out my own garbage cans because they were full from the night before. Room stunk like wet towels and old food. This was the start to our Honey Moon, that's why I choose a reputable name with a higher cost for a room, to treat my new wife. I'm in the service industry so I understand things happen, mistakes occur, however when that happens management should get involved to rectify the situation. I was told there was no manager and I'd get a call Sunday or Monday. Well it's Tuesday and i've left 2 msgs for the "manager" and haven't heard from anyone. I don't like to write reviews like this, however this time i felt the need to put out a warning. I will not ever return here or to any other affiliate.
Comment from Hotel Management
Jan 18, 2018 by Jen, Hotel Management
My sincere apologies that this was the experience that you had during your honeymoon. From my understanding my AGM reached out to you directly to rectify the situation. It is my hope you allow us another opportunity to serve you so that we are able to make up for our shortcomings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Great location Friendly staff Spacious room Very clean
Comment from Hotel Management
Jan 17, 2018 by Jen, Hotel Management
Thank you so much for such a stellar review!
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Jan 13, 2018
Hotel needs updating. Carpet is dirty and furniture's old. Breakfast though is excellent.
Comment from Hotel Management
Jan 17, 2018 by Jen, Hotel Management
Thank you! We are looking to renovate this upcoming summer and hope you will come back and see us then! So glad that you enjoyed our breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Great Stay!!

Posted Dec 30, 2017
Cons: Update some furniture in the room, had some small chip and stains on furniture pieces
Location: Good Location!
Good for a one night business trip. The breakfast was filling for somebody who is in a rush to get to another location.
Comment from Hotel Management
Jan 4, 2018 by Jen, Hotel Management
Thank you so much for your GREAT comments!! We are looking to update this summer so we hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 29, 2017
We loved it here, the room configuration was just like a small apartment and the hotel staff was awesome, we will definitely be back.
Comment from Hotel Management
Jan 4, 2018 by Jen, Hotel Management
So glad that the space accommodated your family! We look forward to seeing you back! Happy New Year!
3 out of 5
by A verified traveler from El Paso, TX

Christmas Visit

Posted Dec 28, 2017
The hotel was not ver clean. No staff for room service.
Comment from Hotel Management
Dec 28, 2017 by Jen, Hotel Management
I apologize that cleanliness was not up to par during your visit. We did put out letters and a sign at the host stand to inform our guests that there would not be any housekeeping service on Christmas day. I do hope you will allow us an opportunity to make it up to you. Wishing you a happy New Year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Very modern and well located hotel

Posted Dec 27, 2017
Pros: Spacious rooms, great breakfast, great location.
Cons: larger desks in rooms. dial down the air freshener in the lobby area.
Location: can't really beat the location. next to Santan Village shopping and dining and right off the highway.
This is a very modern hotel. My room was spacious with a separate sitting area. It came with a refrigerator which proved to be quite convenient. The only things that I might gripe a bit about are the fact that the desk in the room was on the smallish side and I did not really like the air freshener the hotel was using in the lobby area --- just a bit overpowering for my taste. They served an excellent hot/cold breakfast starting at 6:00 a.m. and the staff could not be more pleasant. I would definitely stay here again.
Comment from Hotel Management
Dec 28, 2017 by Jen, Hotel Management
Wow, thank you so much!! It's always great to hear when our guests enjoy their stay. I hope you had a lovely holiday and hope you will come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from OH

Very nice Hotel close to family and the Mountains

Posted Dec 25, 2017
Pros: Always clean and comfortable and the staff is so friendly and helpful.
Cons: A nice size recliner, DVR for the TV cable & serve breakfast until 11 a.m. every day!
Location: This is a nice quiet area, and only 30 minutes east you can explore the Superstition Mts.,Goldfield, Superstition Mts., Museum + so much more!
This has been my Hotel of choice every year when I come in from OH to visit family in Gilbert and for the Holiday's. The Holiday decorations and wonderful staff, make for a delightful visit, and I can't wait to return!
Comment from Hotel Management
Dec 28, 2017 by Jen, Hotel Management
Thank you so much Neal! I am glad that you enjoyed your stay and hope you had a wonderful visit with your family. I wish you a happy New Year and look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from SLO, CA

Clean room, well appointed, friendly staff.

Posted Dec 20, 2017
Good breakfast, nice staff made my stay a pleasure.
Comment from Hotel Management
Dec 21, 2017 by Jen, Hotel Management
Wow, thank you Lynn!! It's so great to hear when our guests enjoy their stay. I wish you the best for your holiday season and we hope to see you back in 2018 or sooner! :)