The hotel was good, breakfast included was great, we stayed for two weeks. Cleanliness of room was not good. Had to ask to have room vacuumed and bathroom not cleaned good. Pool's heater was not working and was told would be fixed never was. Wondering if it ever does get fixed. Booked shuttle to pick us up two days before we needed it to the car rental and then confirmed that day. Ended up waiting at the car rental and had to call to get someone to get us. Made us feel like a huge inconvenience.
Comment from Hotel Management
Mar 9, 2017 by Nesli, Hotel Management
Thank you for your review! I am glad you enjoyed our complimentary breakfast, and I do apologize for the inconvenience of the pool heater breaking. We did get it fixed last week thank goodness! I appreciate your comments regarding your experience with housekeeping and our shuttle. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
We hope to be of service to you in the future!