Ratings based on 1,133 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Jul 21, 2017
Hotel was beautiful, new and the staff was very polite! Breakfast was resturant style and comp! The only downfall was the water pressure in the shower and the beds were a little too firm for my liking. Other than those things it was a perfect stay and would not keep me from staying again!
Comment from Hotel Management
Jul 21, 2017 by Jen, Hotel Management
Sorry the beds weren't your favorite but so glad you liked the rest of our amenities! We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great Hotel

Posted Jul 18, 2017
Pros: It was clean and friendly.
Cons: Everything was great.
Location: There is a mall close by. I actually went walking and it was 30 minutes.
Everything was really nice and clean. Would definitely stay there again.
Comment from Hotel Management
Jul 20, 2017 by Jen, Hotel Management
I am so glad that you enjoyed your stay with us!! We hope you come back to visit sooner than later.
4 out of 5
Recommended
for Everyone
by A verified traveler

:)

Posted Jul 11, 2017
There was water available to guests with infused oranges. Unfortunately it also tasted like bleach. Pool was not clean. Coffee only after 6 seemed unusual.
Comment from Hotel Management
Jul 11, 2017 by Jen, Hotel Management
I apologize for the water and hope that you brought the bleach taste up with our team. We would definitely have changed it out. While complimentary coffee is only available with our hot breakfast we do offer Starbucks drinks for purchase 24 hours a day as well as coffee makers and coffee packets in each guest room. Thanks so much for staying!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Very clean, awesome stuff. Really enjoyed the stay!
Comment from Hotel Management
Jul 11, 2017 by Jen, Hotel Management
Thank you so very much! I am so glad you enjoyed it! Come back to visit soon!
3 out of 5
by A verified traveler

Nice but wouldn't rebook

Posted Jun 26, 2017
The stay was what you would expect from a hitel, staff was pleasent but nothing really stood out in the service department. The room was clean, spacious, and moderatly updated. I would have given a higher rating but the bed gave me the worst sleep of my life leaving me in a great deal of pain both mornings.
Comment from Hotel Management
Jun 29, 2017 by Jen, Hotel Management
I really wish you would have told me that your mattress was not comfortable for you. We would have absolutely made some changes to ensure a peaceful nights rest. I will be sure to look into this issue so it can be addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean comfortable friendly.

Posted May 28, 2017
Breakfast was hearty with many good choices.i would definitely stay here again.
Comment from Hotel Management
May 28, 2017 by Nesli, Hotel Management
I'm so glad you enjoyed our breakfast, and we look forward to being of service to you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted May 20, 2017
Great! Very accomodating with boxed breakfast prepped for me for free since i had to catch an early flight and left before breakfast hours.
Comment from Hotel Management
May 28, 2017 by Nesli , Hotel Management
Carol, Thank you for your wonderful review! I am so glad we were able to assist you with to-go breakfast so you could have a bite before your early flight. We hope to be of service to you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice, clean hotel

Posted May 19, 2017
Pros: Large clean room, good breakfast and comfortable bed.
Cons: The sink outside of the bathroom was a little awkward
Just spent one night here but would definitely stay at this hotel again
Comment from Hotel Management
May 28, 2017 by Nesli, Hotel Management
Sturdyfm, Thank you for your kind review! I'm so glad you enjoyed our complimentary breakfast and the Grand Hyatt beds we have in the room, and we hope to be of service to you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from NewJersey

Nice hotel-convenient

Posted May 7, 2017
We spent the last 2 nites of a 10 day vacation at this hotel. Paid a lot more for alot less at the other places. Great breakfast! Neat room! Only complaint is construction noise next door that started at 530 am on the one morning we could have slept in.
Comment from Hotel Management
May 8, 2017 by Jen , Hotel Management
I am so sorry for the noise you experienced. Gilbert is in full blown growth right now, I am just surprised to hear they were getting started so early. It's wonderful to hear that outside of that you enjoyed your stay. Hope your vacation was relaxing and rejuvenating!
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything in gilbert

Posted May 1, 2017
Pros: Cleanliness
The rooms were clean and the service was above expectation,
Comment from Hotel Management
May 1, 2017 by Jen, Hotel Management
I can't wait to share this review with our team!! Thank you so much for staying with us!