Gilcrux Vacations from $1,266

Not very helpful staff

It would have been a good stay except for one thing...the bed mattress was terrible and I spent the night tossing and turning and only managed 3 hours sleep and I was speaking at a funeral the next day so it wasnt good. Eveything else was great so if they could just provide mattresses where the springs dont bite into your back, shoulders and thighs it would be a great place to stay

The staff is fantastic. So attentive and friendly, they made my stay superb.

I recently stayed at the Mercure Manchester Norton Grange Hotel & Spa for one night (11–12 April) and had a really enjoyable experience overall. The room was clean, comfortable, and nicely presented, making for a relaxing stay. One small downside was the bathroom — the sink doesn’t have a mixer tap, so the water runs very hot, which was a bit inconvenient. Although I didn’t have breakfast during my stay, the highlight for me was definitely the spa. The facilities were excellent, and I easily could have spent much longer there unwinding. Overall, I had a great stay and would definitely visit again.

The hotel staff is excellent. When we stayed the elevator was out of service. We were moved to a lower floor to accommodate a disability, which also involved moving a portable bed. The beds are very comfortable. Room decors is interesting. Basic amenities have changed since Abode became Heathcote. For example, there is no longer a coffee maker in the room.