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Reviews of Candlewood Suites Gillette, an IHG Hotel

2.5 out of 5
Candlewood Suites Gillette, an IHG Hotel
904 Country Club Road, Gillette, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 139 reviews" "
Rating 8 - Good. 41 out of 139 reviews" "
Rating 6 - Okay. 10 out of 139 reviews" "
Rating 4 - Poor. 4 out of 139 reviews" "
Rating 2 - Terrible. 2 out of 139 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean. Checkin was easy and very quick. Staff was very friendly. Room very nice Large with full kitchen. Highly recommended.
Stayed 1 night in Feb 2024

6/10 Okay

Bonnie

Liked: Staff & service, room comfort
Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.
Stayed 1 night in Oct 2023

6/10 Okay

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
John,Thank you for choosing stay with us. I apologize that your room was satisfactory. We strive to make every experience enjoyable for our guest, and unfortunately we fell short. Your feedback gives us the opportunity to improve in areas we may need to focus more on.

6/10 Okay

Bo

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent. It was very clean and the bed was comfortable.
Stayed 1 night in Jun 2023

8/10 Good

Kristina

Stayed 1 night in Jun 2023

2/10 Terrible

Roger

Traveled with pets, Traveled with family
Disliked: Cleanliness
Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.
Stayed 1 night in May 2023
Response from Manager on May 22, 2023
Thank you for your feedback on your recent stay with us. Comments like your are used to continuously improve our property. Please accept my sincere apologies for the inconveniences you encountered with your room, while you were our guest.I do hope you will give us another opportunity to serve your lodging needs in the future..

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.
Stayed 1 night in Mar 2023
Response from Terrie Ann on Mar 15, 2023
CindyThank you for taking the time to leave us a review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Anthony

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 6, 2023
We value your feedback and we are so sorry to hear about your poor experience. If there is anything we can do to fix this, we would be more than happy to!

10/10 Excellent

Tonette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Jan 10, 2023
Thank you for staying stay with us!

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

joseph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly convenient.
Stayed 1 night in Jun 2022
Response from Crystal Cundall on Jul 18, 2022
We thank you greatly for the positive review! We pride ourselves on our clean rooms and friendly staff. As you noted, we are a very convenient location to many eating establishments and stores. We hope you consider us for your next stay in Gillette and look forward to seeing you again!

4/10 Poor

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
On the what did you not like, let me say our bill was totally messed up. It started on check in. I asked to move the bill to another credit card. She took a few minutes working on it and said it was taken care of. The day before we checked out i checked again because it was 125.00 dollars more then we paid. Once again the front desk worked on it and said it was corrected. The morning of check out the bill was now on 2 credit cards and no longer pending but charged. My wife went down this time to see what was going on with on with 2 bills now. Upon talking to Crystal who was now annoyed, my wife asked have i done something wrong? Crystal replied your first mistake was booking through EXPEDIA. It was downhill from there. It did get corrected after one or two more calls after we got home. We were advised to book through the hotel and not through Expedia . What does Expedia think of the Operations Manager of Candlewoods response concerning this? As a customer of Expedia this is how we were treated. David Sharp
Stayed 4 nights in May 2022
Response from Crystal Cundall on Jun 28, 2022
We greatly apologize for the miscommunication during your check-in and check-out process. We charge third party bookings for their stay the day of their arrival and use the card provided by the third party entity. We agree another card was added at check-in, however, it was not charged until the morning of your check-out and ONLY after the first card was refunded. The other $125 mistake was inaccurate addition of pet fees that should have been charged only once. All fees were corrected and accurate by the time you departed at 9:15am. As stated at check-out, the card refunded would take 7-10 days to return funds. This was also explained with each phone call. On the property level, we do have booking preferences and love to honor loyal guests, as it alleviates many miscommunications, such as this one. We also appreciate patience when these issues arise as all parties showed little, myself included, for which I apologize. We invite you back to our property so that we can WOW you. Wishing you many happy travels.

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Kierra Bulkley on Oct 12, 2021
Thank you for your feedback. We are already looking forward to serving you again in the future!

10/10 Excellent

Amber, ROY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying with Candlewood and this will now be my first choice when looking for hotels in the future
Stayed 2 nights in Oct 2021
Response from Kierra Bulkley on Oct 4, 2021
We value your feedback, and are already looking forward to the next opportunity to serve you! Thank you for being our Friend.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from KierraBulkley on Sep 28, 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

8/10 Good

Theresa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Super comfy beds. We are a family of multiple severe allergies. Great air quality, and no allergic reactions with bedding. Routine stay for us.
Stayed 1 night in Aug 2021
Response from KierraBulkley on Sep 28, 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

10/10 Excellent

Patrick

Stayed 1 night in Aug 2021
Response from KierraBulkley on Sep 28, 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Josh worked the desk. He was extremely friendly and helpful! The room was very nice and the price was right.
Stayed 1 night in Jul 2021
Response from KierraBulkley on Aug 2, 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The staff was very friendly and everything, down to the shower was great!!
Stayed 2 nights in Jul 2021
Response from KierraBulkley on Aug 2, 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable with very nice kitchenette
Amazing clean suite with really well appointed kitchenette. Wish our stay had been longer so we could have used the suite to the maximum. Bed was very comfortable and ever thing was very clean.
Stayed 1 night in Jun 2021
Response from Kierra Bulkley on Jul 13, 2021
Thank you for your feedback! We appreciate your loyalty.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from KierraBulkley on Aug 2, 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Kierra Bulkley on Jun 28, 2021
Thank you for being our Friend!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome Experience...Staff, room and amenities all first class.
Stayed 1 night in Jun 2021
Response from KierraBulkley on Jun 23, 2021
We loved having you, and we value your feedback! We are already looking forward to the next opportunity to serve you. Thank you for being our Friend!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I stayed longer
We got in late and really just needed a place to crash, but the rooms were awesome, clean, and comfortable. Made me regret that we were not staying longer. Reception was also friendly and helpful.
Stayed 1 night in Apr 2021
Response from KierraBulkley on Apr 13, 2021
Hi Martin, Thank you so much for your positive feedback! We wish you could have stayed longer, as well. In the future, please stay with us again. Thank you for being our Friend!

8/10 Good

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good service. Good room. Good facilities. Employees did not wear nor enforce mask wearing.
Stayed 1 night in Apr 2021
Response from KierraBulkley on Apr 13, 2021
Hi Ashton, We value your feedback! We apologize for the lack of face mask use and that issue is being addressed urgently. Thank you for being our Friend!

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Use a different hotel site
I had reservations to stay at this hotel. But was never informed that this hotel was closed due to a fire. Neither the hotel or hotels.com informed me of this. But charged me for the room anyway and they won't refund my money. I won't be using candlewood suites hotels or hotels.com ever again.
Stayed 1 night in Feb 2021
Response from KierraBulkley on Apr 14, 2021
We value your feedback and we are so sorry to hear about your poor experience. If there is anything we can do to fix this, we would be more than happy to!

10/10 Excellent

Jeanne

Stayed 1 night in Feb 2021
Response from KierraBulkley on Apr 13, 2021
We value your feedback, and we are already looking forward to serving you again! Thank you for being our Friend.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020

6/10 Okay

Erin

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Linda, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bed was super comfortable!
Stayed 1 night in Oct 2020

6/10 Okay

Florine, Gillette Wyoming

Traveled with family
Liked: Cleanliness, staff & service
We had food that needed to be kept cold but the refrigerator and ice maker didn’t work in the room. Besides that it was a good stay.
Stayed 1 night in Sep 2020

10/10 Excellent

Moses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean but no pool or breakfast.
Very clean place. Everything is within driving distance if not walking distance. No pool or breakfast though. That would have been nice but we made breakfast in the suite which was delicious. Had a pet friendly room that seemed pretty clean. You can borrow board games and electronic gaming devices from the front desk. Staff was friendly.
Stayed 1 night in Aug 2020

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Very clean and comfy room, just what we needed at the end of our vacation.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff greeted us and told us where we could find rooms and areas in the lobby. The room was clean and comfortable for the night. We liked our stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. People were great.
Stayed 3 nights in Aug 2020

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room -odd checkin
Beautiful room, check in was a little odd. They tried to tell me how booking through Hotels.com was problematic. However the room was beautiful and just what we needed after 11 hours on the road. Covid edition: The signage in the building said masks were required inside-but many guests were ignoring that-which was worrisome.
Stayed 1 night in Jul 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2020
Stay was good no issues , really nice hotel
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2020

6/10 Okay

KRISTINE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covid 2020
The stay was fine. The trip was booked and paid for by rewards. The hotel after 3 days still is pending a bill. Asked at checkout and they said it would drop off, still waiting!!
Stayed 1 night in Jun 2020

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Called because we were running late. Tbey comfirmed our room and told us"Travel Safe".Quickly checked in and had popcorn waiting in our wonderful room. Close to many restarunts etc.Large bathroom. Totally enjoyed our stay.
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

10/10 Excellent

Krystn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place for a Gillette stay
I stayed here for 3 days on a business trip. Pleasant service, coffee on demand and a nice kitchen made the stay enjoyable. The room was very quiet except when I turned down the thermostat in my room which kicked the AC on. AC was very loud but that was probably my fault for turning it on during freezing January!
Stayed 3 nights in Jan 2020
Response from Mary-Beth and the PTAC Unit on Feb 3, 2020
Hello Joe, Thank you for staying with us at the Candlewood Suites in Gillette Wyoming. We are so happy to hear you had a pleasant stay but what were you thinking with turning on the AC in January. Our poor little PTAC unit did want to apologize for making so much noise. It just didn't know what was going on, and had to voice its opinion. We hope to see you again when it's not freezing out. Your Friends in Hospitality,

10/10 Excellent

Cherie

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people and convenient location. Just slept thre but seemed to have what we needed for our stay.
Stayed 1 night in Jan 2020
Response from Mary-Beth on Jan 14, 2020
Thank you for stay with us at the Candlewood Suites in Gillette Wyoming. We are so happy to hear you enjoyed your staying with us. We hope to see you again if you are ever in the Gillette area