Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Howard Johnson by Wyndham Gillette

2 out of 5
Howard Johnson by Wyndham Gillette
1004 East Highway 14-16, Gillette, WY

Reviews

6.8
Rating 10 - Excellent. 131 out of 595 reviews" "
Rating 8 - Good. 186 out of 595 reviews" "
Rating 6 - Okay. 121 out of 595 reviews" "
Rating 4 - Poor. 74 out of 595 reviews" "
Rating 2 - Terrible. 83 out of 595 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Liked: Room comfort
Disliked: Property conditions & facilities
Good thing the heat works
You could fit a penny standing up under my door, bathtub function was disabled.
Stayed 2 nights in Nov 2023
Response from Debby on Dec 5, 2023
Dear Jerry,We are sorry that you have an issue with the door, we'll fix the issue that you experienced, thank you for letting us know.Regards,Debby Simpson

10/10 Excellent

Sánchez

Stayed 2 nights in Nov 2023
Response from Debby Simpson on Nov 25, 2023
Dear Sanchez,Thank you for staying with us, Your feedback is important to us, we appreciate your business.Look forward to seeing you next time.Regards,Debby Simpson

2/10 Terrible

Joseph

Traveled with family and small children
Disliked: Property conditions & facilities
Room was like a sauna. Very abnormally hot for middle of November. AC would not work. Something is wrong with the heating system. Left in the middle of the night. I would like a refund.
Stayed 1 night in Nov 2023
Response from Debby Simpson on Nov 17, 2023
Dear Joseph,We are sorry that you have an issue with the HVAC, We'll fix the issue that you were experiencing, they have a switch that you can change to your needs We regret that you did not make any report to our staff so they can make it right.Have a good day.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff.
Stayed 1 night in Oct 2023
Response from Debby Simpson on Nov 1, 2023
Dear Larry,Thank you for staying with us, We are happy that you enjoyed your stay. Look forward to seeing you next time.RegardsDebby Simpson

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Debby Simpson on Nov 1, 2023
Thank you again, Larry

8/10 Good

Donald, Kansas City

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Debby Simpson on Oct 27, 2023
Dear Donald,Thank you for staying with us, We appreciate your business. Your review is important to us and look forward to seeing you next time.Regards,Debby Simpson

10/10 Excellent

Nageh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2023
Response from Debby Simpson on Oct 27, 2023
Dear Nageh,Thank you for sharing your experience with Howard Johnson Gillette. We appreciate your feedback.We'll see you next time.Regards,Debby Simpson

2/10 Terrible

Kathryn

Traveled with family
Hotel was over booked and they cancelled our reservation without telling us. There was a tournament in town and there was no more rooms anywhere. Had to keep driving another hour and a half to find another hotel for the night
Stayed 1 night in Oct 2023
Response from Debby Simpson on Oct 19, 2023
Dear Kathryn,We are sorry about The reservation issue at that time. We had an issue with inventory loading with our online travel agents. Some of the reservations showed that their room was still available when they booked it. Meanwhile, on our end, there were no rooms available to sell.We sorry for your inconvenience.Have a good day

4/10 Poor

Codi

Traveled with family and small children
Disliked: Property conditions & facilities
No water pressure to take showers. Breakfast is lacking in variety and amount. Inside has been completely renovated, rooms are nice and clean. The rest of the hotel is old and dirty.
Stayed 2 nights in Oct 2023
Response from Debby Simpson on Oct 9, 2023
Dear Codi,We are sorry that you were not happy, we appreciate your feedback. We fixed the water pressure issue, thank you for letting us know.

10/10 Excellent

Becky, Elk River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this hotel. Our room was a bit outdated and in need of a few repairs (broken lamp, bathtub could use work, etc.), but it was clean and the beds were comfortable.
Stayed 1 night in Oct 2023
Response from Debby Simpson on Oct 9, 2023
Dear Becky,Thank you for staying with us, we appreciate your feedback. Look forward to welcoming you back next time.

4/10 Poor

Stela, Worland

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place looked updated somewhat. However I couldn’t use the shower as the shower head was funky with water deposits and water was not flowing through it. Sheets were dirty as well.
Response from Debby Simpson on Oct 9, 2023
Dear Stela,We are sorry that you were not happy, we'll fix the issue that you experienced, thank you for letting us know.

6/10 Okay

Brad

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Debby Simpson on Oct 9, 2023
Dear Brad,Thank you for staying with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Debby Simpson on Oct 9, 2023
Dear Shawn,Thank you for staying with us, Your feedback is important to us, we appreciate your business. Looking forward to seeing you in the future.Regards,Debby Simpon

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the most disgusting hotel I've ever seen. Filthy room, marks on the walls and furniture, and stains on the bathroom linens, all leading to... Cockroaches, killed four. Desk, floor, bedding, all had visitors. By the time I found the last one, I stripped the sheets and chanced the night ats it was close to 1AM. Staff at the desk claimed they had a pest control service and that the rooms were cleaned regularly, so don't waste your money.
Response from Debby Simpson on Sep 28, 2023
Dear Donal,We are sorry that you did not like the room, we regret that you did not report to our 24/7 front desk that really happy to help you move to a different room. As we talked to you that morning we made a report to our pest control company. We will fix that issue. We hope you have a better day.

8/10 Good

Amy

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Debby Simpson on Sep 28, 2023
Dear Amy,We appreciate your feedback. Looking forward to seeing you next time.Sincerely,Debby Simpson

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Debby Simpson on Sep 28, 2023
Dear Chris,Thank you for staying with us, we appreciate your business. Look forward to welcoming you back.Regard,Debby Simpson

4/10 Poor

Warren

Liked: Cleanliness, room comfort
Disliked: Staff & service
What's for breakfast?
The attendant at the front desk didn't know what was included in breakfast making my decision to take a room or not was a bit tedious. No smiles either.
Stayed 1 night in Sep 2023
Response from DSIMPSON on Sep 15, 2023
Dear Warren,We are sorry that you feel that way, Our breakfast as per your details information when you made your hotel reservation is a Continental Breakfast and we are adding biscuits, gravy, eggs with cheese, and sausage. Hope you can try it on your next trip to the town.

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Staff & service
Difficult to check in. Front desk woman barely spoke English so check in was a nightmare because we paid before we got to the hotel. Took over 30 mins to check in
Stayed 1 night in Sep 2023
Response from Debby Simpson on Sep 13, 2023
Dear Jason,We are sorry that you had a check-in issue with our night staff, Thank you for letting us know. We appreciate your feedback.

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Debby Simpson on Sep 13, 2023
Dear Philip,Thank you for staying with us, we appreciate your feedback. Look forward to welcoming you.

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Very clean and quiet place.
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 24, 2023
Dear Vincent,Your feedback is important to us, thank you for your support. We appreciate your business. Look forward to seeing you next time.Regards,Debby Simpson

2/10 Terrible

Araceli

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner not working the shower tub sooooo dirty
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 24, 2023
Dear Araceli,We are sorry that you have an issue with the AC and shower tub, We will fix the issue that you experience, and thank you for letting us know.

6/10 Okay

Karen

Liked: Amenities
Had people asking for beer and money while I was unloading my gear. Room was good. Front desk staff was not very friendly.
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 16, 2023
Dear Karen,We are sorry that you had the issue with the unresponsible people during that crowded event in our town. For your future reference, please make a report to our 24/7 Front desk to let them know, so we can make it right and have a record of that incident.Your feedback is important to us. we appreciate your business.Regards,Debby Simpson

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 8, 2023
Dear Christa,Thank you for staying with us, We appreciate your feedback. Look forward to seeing you next time.Regards,Debby Simpson

10/10 Excellent

Kevin

Liked: Amenities
Property needs some upgrading
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 8, 2023
Dear Kevin,We appreciate your feedback, upgrading property is one of our priority planning, thank you for staying with us.Sincerely Debby Simpson

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great. Clean Just what I needed
Stayed 1 night in Aug 2023
Response from Debby Simpson on Aug 8, 2023
Dear Christa,Thank you for staying with us, we appreciate your business and feedback. We look forward to seeing you in the future.Regards,Debby Simpson

2/10 Terrible

Tonette

Traveled with family
Disliked: Staff & service, property conditions & facilities
Horrific! Our group had two rooms. Both were terrible. We would’ve left but there was limited availability due to the high school rodeo finals. This is why they also charged double of what they normally charge. We chose the hotel because it had a decent rating and was close to the rodeo. To begin with, the bathroom fans looked like they’re about to fall. We had to go buy cleaners when we arrived. There was rust in and around the shower. There were stains on the carpet, furniture, and even the bedding. Towels had holes. A tiny shampoo and one small bar of soap is all we were given. Each room had the same large type of bug in our bathrooms. In our room we had to ask for a coffeemaker. Once I found a way to cut the zip tie on the cord, I discovered it didn’t reach any outlets. Although the owner said he’d give a small discount for each day we were told later they couldn’t do it since we had prepaid through Expedia. The whole stay was so disappointing.
Stayed 8 nights in Jul 2023
Response from Debby Simpson on Jul 31, 2023
Dear Tonnette,We are sorry that you were not happy, we will fix the issue that you experience, and thank you for letting us know.

8/10 Good

Henry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No problem with our dog! Good facility for an overnight stay.
Stayed 1 night in Jul 2023
Response from Debby Simpson on Jul 31, 2023
Dear Henry,We appreciate your feedback, Look forward to welcoming you back.Regards,Debby Simpson

2/10 Terrible

Kerry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could get my money back I would! Extremely dirty walls, floors, bathtub, sink, carpets! Totally disappointing in not only the hotel but Expedia for giving this dump a good rating! I will be deleting this app and also give a bad review not only for Howard Johnson in Gillette Wyoming but for Expedia for false advertising.
Stayed 8 nights in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Kerry,We are sorry that you were not happy. Have a better day.

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Sir /Madam,We appreciate your feedback. Have a good day

8/10 Good

Peggy

Stayed 1 night in Jul 2023
Response from Debby Simpson on Jul 31, 2023
Dear Peggy,Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Sally

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Sally,We appreciate your feedback.We hope you have a good day.

2/10 Terrible

Joy

Traveled with family
Disliked: Staff & service
There was no AC unit or fridge. Was not very clean. Not happy at all.
Stayed 1 night in Jul 2023
Response from Debby Simpson on Jul 31, 2023
Dear Joy,We are sorry that you were not happy, we will fix the issue that you experience, and thank you for letting us know

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Debby Simpson on Jul 31, 2023
Dear John,We appreciate your feedback.

8/10 Good

Agusta

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Although this was only a place to sleep, the up-keeping of the property was poor. The bathroom was in bad shape, the ceiling was ready to collapse, the shower looked as though it hadn’t been cleaned in a while, the toilet rocked, there was grime on the faucet and rust on the tiles. Luckily I care my own cleaning wipes and disinfect spray.
Stayed 1 night in Jun 2023
Response from Debby Simpson on Jul 31, 2023
Dear Agusta,We are sorry that you were not happy, we will fix the issue that you experience, and thank you for letting us know.

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Christine,Thank you for staying with us, we appreciate your business, your review is important to us, Look forward to welcoming you back next time.Regards,Debby Simpson

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
*i have photos but this isnt letting me add them. This hotel was sadly terrible. There was mold around the windows and in the sink. The door to ouside had about an inch of space between the door and the floor and could see outside. There were stains on the bedding, shower curtains and on the carpets. One of the rooms they offered smelled of smoke even though they insisted it was a non smoking hotel. The breakfast was nothing but prepackaged breads and they wouldnt let you have more than one. The ice machine was broken and when we asked if there was somewhere to get ice or water the staff was rude. Would never recommend this hotel.
Stayed 1 night in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Stephanie,We are sorry that you were not happy, we'll fix the issue that you experience, and thank you for letting us know.

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very old and needs a lot of updating. We had a blue bathtub with a way to get the shower to come on I had never seen and I am 75. The front desk people were very friendly and helpful and the breakfast was good.
Stayed 1 night in Jul 2023
Response from Debby Simpson on Aug 8, 2023
Dear Patricia,We appreciate your business, we are happy that our front desk staff can show off their hospitality and glad that you like our breakfast. Your review is important to us. We look forward to serving in the future.Regards,Debby Simpson

10/10 Excellent

Bradford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and people!
Great location, clean, friendly and affordable!
Stayed 1 night in Jul 2023
Response from Debby Simpson on Jul 8, 2023
Dear Bradford,Thank you for staying with us, we appreciate your feedback.Regards,Debby Simpson

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Debby Simpson on Jul 8, 2023
Dear John,We appreciate your feedback.Thank YouDebby Simpson

8/10 Good

Stephen, Canon City

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast on the first day included omelettes and sausage gravy. The other days it was only cereal and bread, no protein Protein is an essential part of daily intake requirements.
Stayed 3 nights in Jun 2023
Response from Debby Simpson on Jul 31, 2023
Dear Stephen,We appreciate your feedback, Breakfast menu is changed every 2 days to keep it fresh and less boring for the extended guests Thank you for your idea to add protein to our menu.

10/10 Excellent

sheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff were very nice and the hotel is very close to Chinese food
Stayed 1 night in Jun 2023
Response from Debby Simpson on Jul 31, 2023
Dear Sheng,Thank you for staying with us, We appreciate your feedback, Look forward to seeing you in the future

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Okay for a quick overnight stay
Decent price for a quick overnight stay. The hotel is older, bathroom fixtures need serious upgrading- they were corroded which makes everything else feel dirty. But, honestly it was clean and tidy. It's just an old motel that needs updating. I was a little nervous since it was just me and my son, but everything turned out ok. Won't stay there again though. Excellent customer service when checking in.
Stayed 1 night in Jun 2023
Response from Debby Simpson on Jul 31, 2023
Dear Sir/Madam,Thank you for staying with us, we appreciate your feedback, and the idea of bathroom fixtures will address to the owner to add to his future remodeling plan. Look forward to welcoming you back next time.Regards,Debby Simpson

8/10 Good

khanh

Traveled with family
Liked: Staff & service, property conditions & facilities
Good overall
Stayed 1 night in Jun 2023
Response from Debby Simpson on Jul 11, 2023
Dear Khanh,Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Rebecca

Stayed 1 night in Jun 2023
Response from Debby Simpson on Aug 8, 2023
Dear Rebecca,We are sorry that you were not happy.Have a good day

10/10 Excellent

mike

Stayed 2 nights in Jun 2023
Response from Debby Simpson on Jul 11, 2023
Dear Mike,We appreciate your feedback.

8/10 Good

DeeJay

Stayed 1 night in May 2023
Response from Debby Simpson on Jun 18, 2023
Dear Deejay,Thank you for staying with us, We appreciate your business and feedback. Look forward to seeing you in the future.Regards,Debby Simpson

2/10 Terrible

Brayden

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff don’t want to you help you, cleaning service will open the doors without knocking they walked in while my wife was getting out of the shower! It even happened to another guest we talked to! I will never stay here again and when I brought these concerns up to the manager she called me a liar and refused to speak to me! TERRIBLE SERVICE AND TERRIBLE MANAGEMENT! Don’t stay here!
Response from Debby Simpson on Jun 2, 2023
Dear Brayden,We are sorry that you had an issue with your experience, we will give more training to our staff, thank you for letting us know.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody is so friendly
Stayed 1 night in May 2023
Response from Debby Simpson on May 20, 2023
Dear Jordan,We appreciate your feedback and look forward to seeing you in the future.RegardsDebby Simpson

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Debby Simpson on May 20, 2023
Dear Daniel,We are sorry that you were not happy, Have a good day.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good rates. Professional friendly service. Clean spacious rooms.
Stayed 1 night in Apr 2023
Response from DEBBY on Apr 8, 2023
Dear William,Thank you for staying with us, We appreciate your business and feedback, Look forward to seeing you next time.Regards,Debby Simpson