Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for staying with us.
5 out of 5
by A verified traveler from south fallsburg

Good location to attractions.

Posted Aug 29, 2016
Pros: Room size and door to outside from our room
Cons: Housekeeping- vacuuming the hallways at 8:30am? And if you aren't ready when the come they don't come back.
Location: Good location to historic thing
Good breakfast. Nice size rooms. Outdoor entrance was a nice feature. Only complaint is housekeeping starts at 8 and if you aren't ready when they come they don't come back. We had one day where the room was never serviced because we were still getting dressed at 8:30.
Comment from Hotel Management
Aug 30, 2016 by Debby Simpson, Hotel Management
Dear Kathy, Thank you for staying with us , any comment made are valuable to improving service and maintenance at our hotel ,thank you for letting us know, we apologize for your inconvenience we may have caused you. we will fix the issue that you experience. Please feel welcome at our hotel in your future travels. Sincerely, Debby Simpson
4 out of 5
by A verified traveler

Great for an overnight stay

Posted Aug 10, 2016
Extremely helpful staff. Comfortable beds. Nice breakfast
Comment from Hotel Management
Aug 11, 2016 by DEBBY SIMPSON, Hotel Management
Dear Sir/Madam, Thank you for choosing Howard Johnson , we are happy that you are happy to stay with us. We are proud of our hospitality and we love to show it off. Looking forward to welcome you back. Respectfully, DEBBY SIMPSON
5 out of 5
by A verified traveler from Illinois

very well maintain and clean

Posted Jul 17, 2016 on Hotels
Great for the price
Comment from Hotel Management
Jul 19, 2016 by Debby, Hotel Management
Dear Sir/Madam, Thank you for taking your time to write nice review. We are happy that you enjoy your stay.We are proud of our Hospitality and we love to show it off. Respectfully, Debby Simpson
3 out of 5
by A verified traveler

Night's rest in Gillette

Posted Jun 14, 2016 on Hotels
Neighborhood really required driving to anything, including stores. It was reasonably quiet.
Comment from Hotel Management
Jul 1, 2016 by Debby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcome you back.
3 out of 5
by Cori

Posted Jun 13, 2016 on Hotels
Comment from Hotel Management
Jul 1, 2016 by Debby, Hotel Management
Dear Cori, Thank you for staying with us
1 out of 5
by Laura

Posted Jan 29, 2016 on Hotels
The room was not clean.
Comment from Hotel Management
Apr 9, 2016 by Debby, Hotel Management
Dear Laura, Thank you for choosing Howard Johnson for your recent visit to Gillette. We apologize for the substandards condition of your room. At Howard Johnson,we take great pride in our high standards of cleanliness.Unfortunately, you experienced a time when we obviously did not meet those standards. My hope is that you will allow us another opportunity to serve you on your next visit. Regards Debby Simpson
4 out of 5
by Donald from Anaconda, Mt

Posted Jan 15, 2016 on Hotels
Stay was good over all the breakfast was some what limited no fresh fruit mostly all carbs
Comment from Hotel Management
Mar 26, 2016 by Debby, Hotel Management
Dear Donald, Thank You very much for you kind words of compliments to the hotels. Your review has been shared with all of our staff. They are motivated to work even harder now. I am truly hoping all of our guest leaves as happy as you did. For your Information we are adding presliced fruit in our breakfast menu and waiting for our new pancake machine come in up next month . We hope in your next visit we could serve you better breakfast. looking forward to welcome you back. Regards Debby Simpson
2 out of 5
by A verified traveler

5th Hotel stay on our roadtrip

Posted Jan 3, 2016 on Hotels
Staff was not overly helpful and the breakfast was very poor. The room was spacious and comfortable but hotel seemed to be in a noisy area of the city.
Comment from Hotel Management
Mar 12, 2016 by Debby, Hotel Management
Dear Sir/Madam, Thank you for taking the time to write a review regarding your stay at Howard Johnson. First , Let me apologize for the inconvenience as a guest of our hotel. Second, I would like to address the breakfast issue that you expressed. I sincerely hope that you will allow us the opportunity to serve you again in the future. We are proud of our hospitality and we love to show it off. Respectfully, Debby Simpson
1 out of 5
by A verified traveler from Custer,SD

Misrepresents Howard Johnsons'

Posted Nov 20, 2015
Cons: Basic maintenance and safety issues
The outlets are so poor they not only didn't work and could not make coffee or use CD player at the bed, but the plugs would fall out if not held in. This is one of many complaints. The owners made the rest of the staff look bad.
Comment from Hotel Management
Nov 25, 2015 by DEBBY, Hotel Management
Dear John, I would like to take this opportunity to apologize for your unpleasant experience as a guest of the Howard Johnson. I appreciate the time that you took to bring this matter to our attention. I assure you that this issue will be looked into. Please feel welcome at our hotel in your future travels. Regards, Debby Simpson