Ratings based on 115 Verified Reviews

2.8 out of 5
46% of guests recommend
3.0 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 16, 2017
Tried 3 times to enter our room, keys didn't work, after 3 trips to the front desk they gave us another room...hot didn't work one of our reasons for hotel stay.
2 out of 5
by A verified traveler

Hotel needs to be updated

Posted Jan 1, 2017
Pros: comfortable bed
The Ramada needs to be updated big time and cleaned up. I would not stay at this location again
Comment from Hotel Management
Jan 3, 2017 by Manager, Hotel Management
I would like to first thank you for taking the time to write a review regarding your experience at our hotel. We truly value honest feedback from our guests so that we can learn and grow as a hotel team. We are sorry to hear that you were disappointed during your stay
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Sheridan Wyo.

Great location

Posted Dec 27, 2016
Pros: I found that it is the best value in Gillette.
Cons: The motel was originally a Holiday Inn and then a Clarion and now a Ramada. The premises is getting long in the tooth and could use a refreshing.
Location: Eat, Eat, and Eat. Mine tours if you are into the sort of thing are available through the Chamber of Commerce.
I usually try to stay at this hotel for four simple reasons: 1. The rooms are clean with good beds and a nice TV. 2. The rooms on the first floor have a second door to the parking lot or lobby. 3. The staff is nice and in one occasion where I had left some shirts in the room they had saved them for me. 4. The location is in walking distance of all types of restaurants.
Comment from Hotel Management
Dec 31, 2016 by Manager, Hotel Management
Thank you MArk O for your review! We are glad you enjoy staying with us and we hope to see you again soon. Have a wonderful New Year!
2 out of 5
Recommended
for Everyone
by A verified traveler from Cody, Wy

Convenient; we have animals

Posted Dec 27, 2016
Pros: Convenient for our animals
Cons: Plumbing problem. New key pads so that the keys worked. Maintenance people available to help shovel snow.
Location: N/A. Our stay in Gillette was to visit our daughter and her family for Christmas.
Key lock mechanism on inside hallway door did not work. We had to get a "device" from the front desk to get into the room. They said the key lock unit batteries were bad......The bathroom sink was plugged and we were having backed up sewage from another unit continuing to back up in our sink. It was very nasty. We have stayed at this property before and it has always been good but this stay was less than acceptable. There was a huge snow storm and we had to shovel our way into the room from the outside (we had a shovel with us). The inside access was fine the first day but the 2nd day is when the keys would not work and we had to spend an hour with the front desk gal trying to get in and resulted in using the device she gave us.
Comment from Hotel Management
Jan 3, 2017 by Manager, Hotel Management
I was disappointed to hear of the inconveniences you experienced during your stay and I can understand your frustration. We pride ourselves on delivering our guests a great experience at all times and I would like you to rest assured that the challenges you encountered are not indicative of our usual high standards. Please accept our apologies for any inconvenience this may have caused you and rest assured your comments have been shared accordingly.
1 out of 5
by A verified traveler from HOUSTON

THE HOTEL WAS IN MAJOR NEED OF REPAIRS

Posted Dec 15, 2016
Pros: PERSONNEL WERE OK
Cons: THE HOTEL SHOULD BE CLOSED FOR RENOVATION......
Location: SMALL COAL/OIL TOWN.
HOTEL STAFF CLAIMED THEY WERE TOLD RENOVATIONS WERE TO BE DONE BUT SAID IT HAD BEEN EIGHT MONTHS AND LITTLE HAD CHANGED. THERE WAS NO ONSITE MAINTENANCE PERSONNEL. I BOOKED THREE ROOMS FOR A BUSINESS TRIP. ONE ROOM HAD NO SHOWER CURTIN AND THE HEAT SYSTEM WAS VERY LOUD. THEIR SYSTEM WAS DOWN AND TOOK SEVERAL HOURS BEFORE THEY COULD MOVE HIM TO ANOTHER ROOM. I SHOULD BE GIVEN A PARTIAL REFUND. THE BREAKFAST WAS UNATTENDED. FOOD COLD. WORST BREAKFAST I'VE EVER HAD IN A HOTEL.
Comment from Hotel Management
Jan 3, 2017 by Manager, Hotel Management
Thank you Hart for you r review on you stay. I was disappointed to hear of the inconveniences you experienced during your stay and I can understand your frustration. We pride ourselves on delivering our guests a great experience at all times and I would like you to rest assured that the challenges you encountered are not indicative of our usual high standards. Please accept our apologies for any inconvenience this may have caused you and rest assured your comments have been shared accordingly.
2 out of 5
by A verified traveler from US

Old, needing maintenance.

Posted Nov 13, 2016
Pros: Pool, hot tub, sauna and handicap lift for pool area.
Cons: It is an older facility and cleanliness left A LOT to be desired.
1st room had not been cleaned, 2nd room was acceptable but no AC... they upgraded us to a suite (which was mediocre) and was still almost to hot to sleep in... we slept with the balcony door open.
Comment from Hotel Management
Nov 28, 2016 by Front Desk, Hotel Management
Anonymous
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 9, 2016
The front desk was almost never staffed. The bed frame was broken so we had to move rooms. There was a fire alarm that beeped every 2 to 3 minutes in the hallway.
Comment from Hotel Management
Nov 28, 2016 by Front Desk, Hotel Management
Thank you fro taking the time to give us a review. We do apologize for the issues you had during your stay. We hope you give us another try.
1 out of 5
by A verified traveler from US

It was filthy!

Posted Oct 31, 2016
Filthy and hot tub and pool were dirty and not in working order
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you Jill Marie for your review. I have looked into your comment and had these issues fixed. We hope you give us another try.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Missing 14 yr old pom and what the staff did!

Posted Oct 30, 2016
Pros: I loved the fact they allow you to have your pets,,we were allowed to walk threw motel with them (on leaches of course ) on my second day there I was making some calls and needed to run out to my car that was right in front of my room to get some info the person on other end needed and my 14 yr old pom snuck off the bed and some how past me in a matter of no time ,I serched for her to only become very emotional not having any luck and very min that went by with no results the more emotional I became when the staff was aware of the situation not only did they go over and beyond to keep an eye out for her but they practically helped me with a larg serch party asking other guests and strangers as they walked by the motel 2.5 hrs and still no fur baby I was mentally and physically darned and it wasn't until I just sat down out side of my room that a staff member had walked up to me as I was crying and with all the people that was looking for my poor little girl, this young lady came to check on me and how I was doing ,the staff was amazing and I'm so very grateful to each and every one of them,and to answer your qustion yes she was found and we were reunited after a total of 4 hrs missing., I highly recommend the Ramada in Gillette, Wyoming .
Cons: One of the reasons we choose the Ramada,is hot tub I have major nerve damage and the hot tub is a major part in where we choose to stay and was not working during our stay.
Location: Location is very good you have 2 large strip malls right there,gas station,restaurants and shopping all in a 1-3 min radius.
Comment from Hotel Management
Oct 31, 2016 by Ramada Gillette, Hotel Management
Kandy, all feedback is important for us to hear. We are sorry the hot tub was down and we are using all resources to get it back up and running for yours and other guests needs. We are very happy to hear that our staff was helpful. Thank you for recommending us to any of our future guests. We very much appreciate it. Have a wonderful day. Hope to see you again soon.
1 out of 5
by A verified traveler from US

Ugh!!!!!#

Posted Oct 30, 2016
Pros: Nothing to like about this hotel. Filthy. Complained numerous times about no hot water,trash scattered everywhere outside. Linens were torn and dingy.
Cons: Everything about this hotel is terrible. Trash everywhere filthy rooms. Dingy linens. Torn bed skirts hanging off the beds. Tiles coming off the ceilings.
Location: Who cares. Stay elsewhere.
Comment from Hotel Management
Oct 31, 2016 by Ramada Gillette, Hotel Management
Dear Carl and Trisha, We are sorry for your disappointing stay. Your feedback is much appreciated and will be used as a way to set higher standards for us employees to meet expectations to better our future guest stay. Thank you greatly for sharing your feedback. We hope in the future you will stay again to give us a second chance.