Ratings based on 1,319 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close proximity to malls, transport and restaurant

Posted Dec 12, 2017
Very friendly and patient staff at the lobby. Housekeeping staff is competent and reliable. Quiet rooms.
Comment from Hotel Management
Dec 13, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you for coming to Hotel Gracery Ginza. Thank you for your understanding about the room size. We are very pleased to receive the word of compliment, such as access, location etc. Please allow me to express my sincerest apologies for the Wi-Fi that made you feel disappointments during your stay. I will check the problem immediately. We will try our best to improve hotel service to make you feel more comfortable. We truly look forward to your next visit! Best regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NEW ZEALAND

Surprisingly big room for Tokyo

Posted Dec 5, 2017
Pros: Big room, air conditioning good, friendly staff, great location.
Location: Central Ginza, shopping and nice restaurants close by, easy access to subway lines. Wife loved location, because she loves to shop!
We booked twin bed room with sofa. Room was big by Tokyo standards, comfortable beds, great air conditioning (quiet and effective). Friendly staff, quick check-in and check-out. Being in central Ginza, lots of malls and shopping close by. Very handy to the Ginza and Marunouchi subway lines. Nice meals at Lion beer and grill pub directly opposite hotel.
Comment from Hotel Management
Dec 8, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you very much for choosing Hotel Gracery Ginza among many accommodations. It is a great pleasure knowing you had enjoyed our service. We are pleased and encouraged to have your many compliments of praise. All the stuff are looking forward to serve you best hospitality again. Best regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Nov 29, 2017
It was great! Everything was beyond my expectations!
Comment from Hotel Management
Dec 1, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you very much for staying with us at Hotel Gracery Ginza. It is a great pleasure knowing you had enjoyed our service. All the stuff are looking forward to serve you best hospitality again. Best regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wirral, England

Excellent hotel

Posted Nov 24, 2017
Lovely staff who were helpful with every request we had, they even printed our boarding passes and arranged transport for us. The room was a lot more spacious than we though it would be and really comfortable. When we come back to tokyo we would definitely try and stay here again. Loved every minute of it and the hotel really added to the amazing experience of the holiday.
Comment from Hotel Management
Nov 27, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you very much for choosing Hotel Gracery Ginza among many accommodations. It is a great pleasure knowing you had enjoyed our service. Your warm words encourage us than anything else. All the staff are waiting for your next visit! Best regards, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 10, 2017
Such helpful and nice staff. Clean rooms, and everything you could need while staying in Tokyo. Hotel is in a great location for getting around Tokyo too.
Comment from Hotel Management
Nov 13, 2017 by ホテルグレイスリー銀座, Hotel Management
Thank you for choosing Hotel Gracery Ginza for your recent visit. Thank you for your compliment. The word from the customer is the energy that make all the staff encouraged to make an effort in the future. All the stuff are looking forward to serve you best hospitality again. Best regards, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very accessible to good shopping area

Posted Oct 31, 2017
Very comfortable and staffs nice and very helpful, close to everything
Comment from Hotel Management
Nov 2, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you very much for choosing Hotel Gracery Ginza among many accommodations. We appreciate your heartwarming post.Your warm words encourage us than anything else. All the stuff are looking forward to serve you best hospitality again. Best regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly with great facilities rooms bit smal

Posted Oct 23, 2017
Pros: Everything
Location: New beautiful shopping centre 1min away. Close to station
Very central room bit small. But have everything back massage, shaver and cream after shave, fridge and more definitely stay again.
Comment from Hotel Management
Oct 26, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you very much for choosing Hotel Gracery Ginza among many accommodations. We are pleased and encouraged to have your many compliments of praise. All the staff are waiting for your next visit! Best regards, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to the centre of Tokyo

Posted Oct 19, 2017
First hotel stop in Japan and we had no trouble in finding it coming from Narita Airport. Easy check in, clean (but small) room with en suite, sound proof windows to block out the busy streets below, amazing location (4 minute walk to Ginza subway). Definitely recommend to anyone visiting Tokyo!
Comment from Hotel Management
Oct 24, 2017 by Hotel Gracery Hotel, Hotel Management
Thank you for coming to Hotel Gracery Ginza this time. We received your compliment about the access, cleanliness of the room, location, etc,and we are very pleased. We truly look forward to meet you again. Best regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Semi Double Tatami ( Japanese ) Room

Posted Oct 8, 2017
Pros: Location.
Stayed 12 nights with my 17 yrs old daughter. Room size was expected small, fine for us with 2 large and a small luggage. Location is perfect if you like shopping. The only down side is food is very limited near Hotel. Need to walk a bit to find different food every night for 12 nights...
Comment from Hotel Management
Oct 24, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you for staying with us. Many thanks for the wonderful feedback. We are pleased to read that you enjoyed your stay at the hotel as well as the location and neighborhood. We truly look forward to your next visit and we hope to welcome you back soon! Best regards, Hotel Manager
3 out of 5
by A verified traveler

Wifi service

Posted Oct 5, 2017
Wifi connection was really bad at night. You can hardly watch any videos. I stayed there 7 nights and had requested at least 5, 6 times to reset the wifi network.
Comment from Hotel Management
Oct 24, 2017 by Hotel Gracery Ginza, Hotel Management
Thank you for staying with us in Hotel Gracery Ginza. Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay. We will find the best way to improve our service and look forward to serving you in the future. We look forward to your next visit。 Best regards, Hotel Manager