Ratings based on 593 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tustin CA

Great View, Spacious Room & Bath, Location

Posted Jan 16, 2018
Consistent quality services for all the Mitsui Garden Hotels. Good amenities and good food as always. I’m very happy with the room size and amazed with the spacious bathroom with shower and bathtub considering we are in Ginza Tokyo. Location is super convenient. Very short walk to restaurants and train station and shopping. Airport bus stops right in front of hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Great night views

Posted Jan 14, 2018
Pros: The night city views, and could see the fish market nearby
Location: We walked from Shimbashi station to the hotel, so was convenient.
We enjoyed our stay as was our final nights in our Japan holiday itinerary. We enjoyed the hotel and found everything was exceptional, staff very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Great view and great experience , clean room , nice staff and service
Comment from Hotel Management
Jan 9, 2018 by Front office manager., Hotel Management
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future. Best regards, Front office manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Great hotel. Room was a bit small but incredibly comfortable with a beautiful view of the city. Within walking distance of many shops and restaurants.
Comment from Hotel Management
Dec 4, 2017 by Front office Manager, Hotel Management
We sincerely appreciate you taking the time to write about your stay at  Mitsui Garden Hotel Ginza Premier. We are pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back to the hotel in the near future. Best regards, Front office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Excellent customized personal service

Posted Nov 14, 2017
Cons: I would like them to post the notice about the humidifier tank.
I needed to pack a lot of fragile items and they offered a roll of shipping tape and mentioned they can offer an air bubble sheet if I needed. I wanted to hire a taxi but not available, then the hotel stuff came with me to the street to help me to catch a taxi and to carry 4 luggage. I noticed the water tank of the humidifier was empty, which I did not know, then my throat became dry. They explained the reason why the tank was empty, which was to prevent the bacteria grow. At the revisit the hotel a few days later, the tank was filled for me.
Comment from Hotel Management
Nov 16, 2017 by Front office Manager, Hotel Management
We sincerely appreciate you taking the time to write about your stay at  Mitsui Garden Hotel Ginza Premier. We are pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back to the hotel in the near future. Best regards, Front office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Amersham, U.K.

excellent city hotel

Posted Nov 11, 2017
Very convenient hotel with great views as reception is on the 16th floor and the rooms are all higher.
Comment from Hotel Management
Nov 14, 2017 by Front office manager., Hotel Management
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future. Best regards, Front office manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
The room was too small like a typical japan. But view was nice and people were super gentle.
Comment from Hotel Management
Nov 7, 2017 by Front office manager., Hotel Management
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
Excellent location, very friendly staff, good facilities, though room is bit small.
Comment from Hotel Management
Nov 7, 2017 by Front office manager., Hotel Management
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 28, 2017
This hotel was perfectly situated for our first visit to Tokyo.
Comment from Hotel Management
Nov 7, 2017 by Front office manager., Hotel Management
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future.
5 out of 5
by Mahmood

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017
Thank you so much for choosing Mitsui Garden Hotel Ginza Premier.We certainly hope to welcom you back again in the near future. Front office manager.