Ratings based on 383 Verified Reviews

3.0 out of 5
54% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from midwest

The hotel smelled of smoke and musty carpet

Posted Aug 19, 2017
Pros: Nothing
Cons: The hotel needs a major overhaul
Location: It is in a reconstruction zone and appears to be in a rough neighborhood.
Computers were down and they couldn't find my reservation but the staff tried their best and seemed as frustrated as I was. There was no air conditioning in the main hotel and the main entrance and hallways stunk of smoke and mustiness. If my wife was with me we would never have stayed the night. I had a non-smoking room but it wreaked of smoke. I turned the air on in the room on low and the fan on in the bathroom to try and filter the air. I almost slept in my clothes because I was concerned about the cleanliness and I'm not a picky person! The shower curtain in the bathroom was soured which permeated throughout the room. The towels and sheets appeared clean though. The room was old and in rough shape with holes in the furniture and counters. I didn't stay for the free breakfast because I just wanted to get out of there.
4 out of 5
Recommended
for Families
by A verified traveler

Wonderful hotel, will stay there again.

Posted Jul 2, 2017
Pros: The staff was great and the breakfast was more than the pastries and coffee at most hotels. Healthy choices. Thank you.
Cons: I wish we would have had the handicapped room. I could not give my husband a shower, the tub sides were too high, but the handicapped room is conside
Location: Easy on and off the interstate. Close to shopping, laundromat, gas stations, and restaurants..
Wonderful, great attentive staff, problems taken care of immediately. Very accommodating. The room had cats in it before we arrived. The smell was tremendous, but the staff took care of the issue immediately.
Comment from Hotel Management
Aug 7, 2017 by Mike, Hotel Management
Thank you for taking the time to review your stay with us. Our staff tries to make sure each guest has a comfortable and enjoyable stay. We are sorry you were unable to have a handicapped room. Thank you for staying with us.
3 out of 5
by A verified traveler

Nice enough for one night

Posted Jun 29, 2017
Pros: location
Cons: Breakfast.
Average. Good location off the Interstate. Room was large and comfortable enough. Breakfast was very disappointing. 2 apples for fruit for the whole place. Only white breads. No ice water. Instant coffee machine. When it says Hot Breakfast, consider it a continental.
Comment from Hotel Management
Aug 2, 2017 by mike, Hotel Management
thanks for your issue, we open from 6.00am till 9.00am but mostly customers come at closing time and we have full time working on breakfast so its difficult to fill at closing time.
3 out of 5
by A verified traveler

Air didn't work well in the room

Posted Jun 7, 2017
When I got there I lady at the desk had no idea how to spilt the bill on two different credit cards and it caused my card to get messed up. I would hope the next time I am in the area to be compensated. Thank you.
Comment from Hotel Management
Aug 2, 2017 by mike, Hotel Management
well it has to set at the temperature below 65.looks it must be over the limit so air will not work .Please call at frontdesk so they can fix the problem. thanks
1 out of 5
by A verified traveler from Columbus, OH

Smelly and dirty

Posted May 22, 2017
I knew this wasn't going to be a 5 star hotel but I expected it to be somewhat decent. When we arrived it the building looked very old and run down. Once we entered the building it smelled like cigarettes everywhere! Our room was non smoking and the entire hallway smelled like cigars and weed. Our room also smelled and there was dust in the corners and wall trim. The bathtub was not all the way clean. The breakfast was not the best either, not enough for everyone and didn't look great. On our second night we arrive to check in and they say we only paid for one night when Expedia charged us for two. So at almost midnight we had to search for another hotel room. It was a big inconvenience for us. The staff was great but I did not enjoy my stay at all.
4 out of 5
by A verified traveler

Will book again.

Posted May 19, 2017 on Hotels
Very clean room. Great location. Hot breakfast every morning. Treadmills.
5 out of 5
by Linda

Very nice everything!!!

Posted May 18, 2017 on Hotels
I actually didn't get to stay but , my girls said the room and everything was very nice!
1 out of 5
by yolanda

DIRTY, DISGUSTING , HORRIBLE

Posted Apr 24, 2017 on Hotels
HORRIBLE!!!! I went there on a church trip and we all rented about 9 rooms the front desk gave us all different prices.. I feel we were all over charge... the 9 rooms we rented they all smell like cigarettes and marijuana ... we had customers walking around the hallway smoking and half way naked .... it was disgusting .. the owners should be aware of other customers health issues before tolerating other customers to come and do whatever they want in their property .. I WILL NEVER RENT FROM THEM AGAIN!!!
1 out of 5
by Catherine

Posted Apr 2, 2017 on Hotels
The room was supposed to be smoke free, but all you can smell was cigarette smoke as soon as you opened the door and the lady at the desk act like she had an attitude when I told her about it.
Comment from Hotel Management
Apr 25, 2017
Thank you for you comments, we will let our staff know about the smell of the smoke in the rooms. We do try to make sure our guests have a great stay, so we will take care of this. Thank you again.
4 out of 5
by A verified traveler

Posted Mar 24, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017
Thank you for giving our Hotel a 4 out of 5. Our staff works very hard to make sure our guests have a comfortable and enjoyable stay. We will pass this along to the staff. Thank you