Ratings based on 1,884 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, florida

Great resort, nicely tucked away

Posted Feb 23, 2018
Would absolutely stay here again.... when you walk in, you’re taken away into Christmasland! The lobby smells of reminiscent Christmas trees and the staff couldn’t haven been better. Beds were not so comfortable, but who needs sleep when you’ve got those Mountain View’s!
Comment from Hotel Management
Feb 24, 2018 by TD, Hotel Management
Good evening Ms. Shera, Thank you for sharing the experience of your stay. Your feedback is how we continually strive to provide excellent service. I am glad to see your stay started out well with the welcoming scent in our lobby and that you enjoyed the service provided by our front desk reception. We too are big fans of our Mountain View room, glad you felt the same. Regards, Trevor DiLoreto Front Desk Supervisor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hotel

Posted Feb 23, 2018
No microwave in the room. For the price you pay you would expect a microwave. Location is great. Need transportation to and from the airport that doesn't cost 90.00 per trip. Skiing is great. Housekeeping staff very friendly.
Comment from Hotel Management
Feb 24, 2018 by TD, Hotel Management
Good evening Jiri, Thank you for sharing the experience of your stay with us. Your feedback is how we continually strive to provide excellent service. We do offer microwaves available at request, please on future reservations request one at the time of reservation and we would be happy to provide one. Unfortunately due to our location the options we provide for transportation is the best we have. I am glad to hear you enjoyed our mountain and you enjoyed the service provided by our housekeeping team. Regards, Trevor DiLoreto Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a picturesque setting

Posted Feb 20, 2018
Pros: Everything
Clean, comfortable room with a great bed. We ate at the Japanese restaurant and the food was very fresh. The hotel is beautiful and has several stores and restaurants. Even if you don’t ski, it’s worth taking the tram to the top to see the view.
Comment from Hotel Management
Feb 22, 2018 by Don, Hotel Management
Good evening, Thank you for your feedback. We are definitely a destination that can always be enjoyed if you are not a skier. If you are ever considering a return trip, our summer season is just as popular as the winter season. Regards, Don Behm Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018
Did all they could to make our stay comfortable. Quiet and beautiful
Comment from Hotel Management
Feb 12, 2018 by Don, Hotel Management
Good evening, Thank you for sharing a review of your stay at the Hotel Alyeska. While we are a one of a kind resort due to our location, what truly sets apart from other destinations is our level of service. I am glad to see you experienced exactly that from our staff. Regards, Don Behm Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

mostly good experience

Posted Feb 8, 2018
Pros: Excellent spa services! Beautiful facility.
Cons: The texting system is confusing. They want you to text for everything but there are phone extensions on all of the literature in the room notebook.
Location: Tram and slopes are only a few steps from the hotel. Some of the on-site restaurants are open a few days a week
Mostly good but do not expect much response for things like valet before regular shifts start.
Comment from Hotel Management
Feb 10, 2018 by Don, Hotel Management
Good evening kc, Thank you for sharing feedback from your stay. I am glad you took advantage of our spa, especially if you tied it in with an experience on the mountain. Our texting feature is new to the hotel so we do still have a directory in all of our guest rooms. Alyeska's goal is to be able to be in communication with our guests even if they are not in the room. Regards, Don Behm Assistant Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Eagle River, AK

Posted Feb 5, 2018
Beautiful resort! Friendly staff, very clean, and gorgeous views.
Comment from Hotel Management
Feb 9, 2018 by Don, Hotel Management
Good evening, It is great to see that you enjoyed the best parts of a stay at Alyeska. The combination of our staff and our incredible location set up Alyeska as a great base for any getaway. Hopefully you will join us again for another getaway where you can have another unique experience. Regards, Don Behm Assistant Front Office Manager
3 out of 5
by A verified traveler from Kenai, AL

Nice room terrible staff and service

Posted Feb 4, 2018
Terrible customer service poor management bad attitudes.
Comment from Hotel Management
Feb 9, 2018 by Don, Hotel Management
Good evening Chelsey, I am sorry to hear that you had a bad experience both with our guest service and our leadership team. While Alyeska is a unique destination we always pride ourselves on the level of personal service we provide. As we failed to meet your expectations, I do hope that you will still join us for a future stay giving us the attempt to deliver the experience you deserve. Regards, Don Behm Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Always love it here!

Posted Feb 1, 2018
I always love staying at this hotel. It's always nice after eating at the Double musky or skiing all day. It's probably time for some upgrades to the building as I'm noticing a lot of scratches and just little things that need to be replaced. Overall wonderful property!
Comment from Hotel Management
Feb 4, 2018 by Don, Hotel Management
Good evening, Thank you for sharing the experience of your stay. Your feedback on our property is how we make adjustments to continually provide excellent service. I am glad to see your stay included both resort amenities and our community of Girdwood. Regards, Don Behm Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jan 31, 2018
Pros: clean,
Cons: Restaurants are closed a couple nights during the weekday,...wish they were open.
Location: I only used it a
The salt water pool is the bomb! You can purchase you lift ticket and walk right out to the tram...and ski right up to the rear entrance....too easy. The breakfast burritos and danish are great...! Lots of comfortable seats and places to relax and watch the snow fall. The staff were very friendly.
Comment from Hotel Management
Feb 4, 2018 by Don, Hotel Management
Good Evening Joe, Here at the Hotel Alyeska we pride ourselves upon having some of the best hotel ski access. Hopefully you were able to enjoy some of the snow you were watching when skiing off the tram, there were some amazing turns to be had during your stay with us. The saltwater pool and hot tub are ideal for sore legs and apres ski soaking. Unfortunately, while we are not able to have all of our venues open throughout the week, we do strive to have a venue open in each of our locations (hotel, tram, and day lodge). It sounds like you had a very tranquil stay and we look forward to seeing you again soon. Kind regards, Don Behm Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Birthday get away and enjoyed our stay very much. The food was delicous but expensive for a 23 year old but we saved for this weekend fun. The weather was cold but skiing was perfect.
Comment from Hotel Management
Feb 3, 2018 by Don, Hotel Management
Good evening, Thank you for choosing to spend your birthday with us! It has definitely been cold but you it sounds like that did not stop you in taking advantage of the mountain. This weather has allowed us to provide the most open terrain so far this year. I am glad to read that you took advantage of our dining venues as well. It is true that they are available at a higher price point, but we aim to deliver an exceptional level of service. Regards, Don Behm Assistant Front Office Manager