Get an overview of this hotelBeachfront hotel with free breakfast and restaurant

Location

Situated on the beach, this hotel is within 1 mi (2 km) of Gisenyi Beach and Rwanda Tourism University College. Kigali Independent University is 1.7 mi (2.7 km) away.

Hotel Features

This hotel features a restaurant, an outdoor pool, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and spa services.

Room Amenities

All 30 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Guests will also find satellite TV, hair dryers, and safes.

Lake Kivu Serena Hotel

Hotel Amenities

Hotel Amenities

Lake Kivu Serena Hotel features an outdoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary high-speed wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This Gisenyi hotel also offers spa services, a terrace, and gift shops/newsstands. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Onsite self parking is complimentary.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation - drop-off (surcharge) 
  • Total number of rooms - 30 
  • Number of floors - 2 
  • Bar/lounge 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Express check-out 
  • 24-hour health club 
  • Gift shops or newsstand 
  • Meeting rooms 2 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Restaurant 
  • 24-hour business center 
  • Free self parking 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Outdoor pool 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Phone 
  • Private bathroom 
  • Hair dryer 
  • Deep soaking bathtub 
  • Satellite TV service 
  • In-room safe 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Free WiFi 

Where to Eat

A complimentary breakfast is offered.

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 120 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Kivu Serena
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu
  • Serena Kivu

We should mention

No pets and no service animals are allowed at this property.


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