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Lake Kivu Serena Hotel

Star Rating
4 out of 5

Information

Reviews

4.2 / 5Very Good
57 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Gisenyi Beach
    1 min walk
  • Popular Location
    Rwanda Tourism University College
    19 min walk
  • Popular Location
    Kigali Independent University
    3 min drive
  • Airport
    Gisenyi (GYI)
    4 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Standard Room

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Family Room

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 Queen Bed and 1 Twin Bed
    More details
  • Double Standard

    More details
  • Luxury Room

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed OR 1 Twin Bed
    More details

About this area

Gisenyi

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. Local points of interest include Gisenyi Beach, Rwanda Tourism University College, and Kigali Independent University.

Visit our Gisenyi travel guide

What's nearby

  • Popular Location
    Gisenyi Beach - 1 min walk
  • Popular Location
    Rwanda Tourism University College - 19 min walk
  • Popular Location
    Kigali Independent University - 3 min drive
  • Popular Location
    Parc National des Virunga - 9 min drive
  • Popular Location
    Musanze Caves - 62 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 151 min drive

Restaurants

  • The Lake Restaurant – Restaurant with a bar offering British cuisine. Serves breakfast, lunch, and dinner.
  • Ziwani Cafe – Café. Serves light fare.

About this property

Lake Kivu Serena Hotel

Guests of this beach hotel will appreciate convenient onsite amenities such as a 24-hour health club and spa services. All 30 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Guests will also find satellite TV, hair dryers, and safes.

Policies

Check-in

Check-in between 3 PM - midnight

Special check-in instructions

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Property payment types

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

No pets and no service animals are allowed at this property.

Property is also known as

  • Kivu Serena
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu
  • Serena Kivu
  • Lake Kivu Serena Hotel Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Lake Kivu Serena Hotel Hotel Gisenyi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

Room amenities

Bedroom

  • Air conditioning
  • Free cribs/infant beds

Bathroom

  • Deep soaking bathtub
  • Hair dryer

Entertainment

  • Satellite channels

More

  • Phone
  • Safe

Nearby things to do

Where to eat

  • The Lake Restaurant – Restaurant with a bar offering British cuisine. Serves breakfast, lunch, and dinner.
  • Ziwani Cafe – Café. Serves light fare.
4.2

Very Good

5 - Excellent
27
4 - Good
20
3 - Okay
6
2 - Mediocre
4
1 - Poor
0
4.4
Cleanliness
4.3
Service and Staff
3.4
Amenities
4.3
Property condition

2/5

It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did

Stayed 2 nights in Aug 2019

3/5

Place is ok stay overnight but nothing special. Location is nice.

Stayed 1 night in Aug 2019

2/5

serena

The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh

Stayed 2 nights in Aug 2019

5/5 Excellent

Cant wait to come back!

What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!

Stayed 3 nights in Jul 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 1 night in May 2019

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