Room type

Standard Room

Max Occupancy: 3 guests (up to 3 children, 2 infants)

Family Room

Max Occupancy: 3 guests (up to 3 children, 2 infants)

Luxury Room

Max Occupancy: 3 guests (up to 3 children, 2 infants)


Get an overview of this hotelBeachfront hotel with free breakfast and restaurant


Situated on the beach, this hotel is within 1 mi (2 km) of Gisenyi Beach and Rwanda Tourism University College. Kigali Independent University is 1.7 mi (2.7 km) away.

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite.

Room Amenities

All 30 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Guests will also find satellite TV, hair dryers, and safes.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, Lake Kivu Serena Hotel provides a 24-hour health club and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4-star property offers access to a 24-hour business center and meeting rooms. This Gisenyi hotel also offers spa services, a terrace, and gift shops/newsstands. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Onsite self parking is complimentary.

  • 24-hour business center 
  • 24-hour front desk 
  • 24-hour health club 
  • Airport transportation - drop-off (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Concierge services 
  • Conference space 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Gift shops or newsstand 
  • Meeting rooms 2 
  • Number of buildings/towers - 1 
  • Number of floors - 2 
  • Outdoor pool 
  • Porter/bellhop 
  • Restaurant 
  • Spa services on site 
  • Terrace 
  • Total number of rooms - 30 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Outdoor pool  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Free cribs/infant beds 
  • Deep soaking bathtub 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 

Where to Eat

A complimentary breakfast is offered.

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a fitness center.


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


Pets allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 120 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

No pets and no service animals are allowed at this property.

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