Get an overview of this hotelBeachfront hotel with free breakfast and restaurant

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Restaurant
Outdoor pool

Location

Situated on the beach, this hotel is within 1 mi (2 km) of Gisenyi Beach and Rwanda Tourism University College. Kigali Independent University is 1.7 mi (2.7 km) away.

Hotel Features

This hotel features a restaurant, an outdoor pool, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and spa services.

Room Amenities

All 30 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Guests will also find satellite TV, hair dryers, and safes.

 Guest Highlights

Our Guests Love
  • Friendly, helpful staff

Lake Kivu Serena Hotel

Hotel Amenities

Hotel Amenities

Lake Kivu Serena Hotel features an outdoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers spa services, a terrace, and gift shops/newsstands. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Complimentary self parking is available on site.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation - drop-off (surcharge) 
  • Total number of rooms - 30 
  • Number of floors - 2 
  • Bar/lounge 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Express check-out 
  • 24-hour health club 
  • Gift shops or newsstand 
  • Meeting rooms 2 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Restaurant 
  • 24-hour business center 
  • Free self parking 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Outdoor pool 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Phone 
  • Private bathroom 
  • Hair dryer 
  • Deep soaking bathtub 
  • Satellite TV service 
  • In-room safe 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Free WiFi 

Where to Eat

A complimentary breakfast is offered.

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 120 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Kivu Serena
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu
  • Serena Kivu

We should mention

No pets and no service animals are allowed at this property.


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