Get an overview of this hotelBeachfront hotel with free breakfast and restaurant

Location

Situated on the beach, this hotel is within 1 mi (2 km) of Gisenyi Beach and Rwanda Tourism University College. Kigali Independent University is 1.7 mi (2.7 km) away.

Hotel Features

This hotel features a restaurant, an outdoor pool, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and spa services.

Room Amenities

All 30 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Guests will also find satellite TV, hair dryers, and safes.

Lake Kivu Serena Hotel

Gisenyi Rwanda Gisenyi 00100

Hotel Amenities

Hotel Amenities

Lake Kivu Serena Hotel features an outdoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary high-speed wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This Gisenyi hotel also offers spa services, a terrace, and gift shops/newsstands. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Onsite self parking is complimentary.

  • 24-hour business center 
  • 24-hour front desk 
  • 24-hour health club 
  • Airport transportation - drop-off (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Concierge services 
  • Conference space 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Gift shops or newsstand 
  • Meeting rooms 2 
  • Number of buildings/towers - 1 
  • Number of floors - 2 
  • Outdoor pool 
  • Porter/bellhop 
  • Restaurant 
  • Spa services on site 
  • Terrace 
  • Total number of rooms - 30 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Outdoor pool  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Free cribs/infant beds 
  • Deep soaking bathtub 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 

Where to Eat

A complimentary breakfast is offered.

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 120 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Kivu Serena
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu
  • Serena Kivu

We should mention

No pets and no service animals are allowed at this property.


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