Ratings based on 1,420 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from lancaster

Close to all amenities

Posted Dec 4, 2017
Pros: Closeness to city centre
Cons: Rooms need an urgent update
Location: Excellent location.
A very tired hotel in great need of refurbishment. Rooms very small and cramped. Rooms were also very dated. View from window was poor as all you could see was a roof area full of old bathroom fittings including baths which were obviuosly part of a refurb?Wifi in room very intermittent. Staff were fantastic and couldn't do enough to help.
Comment from Hotel Management
Dec 7, 2017 by Alison, Hotel Management
Thank you for your feedback. Could you possibly contact me at the hotel to discuss this further? Alison Taborda
2 out of 5
by A verified traveler

Very,very noisy. Nobody mentioned when booked

Posted Dec 2, 2017
Disappointed in hotel. Room not cleaned during our stay until 4pm in afternoon. Very noisy.
Comment from Hotel Management
Dec 4, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. I am so sorry that your room wasn't cleaned until later in the day. I am not sure what noise you are referring to but if you would like to discuss your stay further please contact our Guest Relations Manager.
3 out of 5
by A verified traveler from Liverpool

Hotel looked tired and in need of a refurb

Posted Nov 28, 2017
Room clean and satisfactory. Attention to detail a bit lacking.
Comment from Hotel Management
Dec 1, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. We are working hard on a plan to refurbish the hotel and hope to have the go ahead soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from South Ayrshire

Glasgow shopping

Posted Nov 19, 2017
Hotel staff very pleasant and helpful however room was cold on arrival and difficult to heat up. No menus for breakfast - had to guess what would be available and waited 25 minutes for cooked breakfast . Don't think the order had been put through.
Comment from Hotel Management
Nov 21, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. I am so sorry that the temperature of your room was uncomfortable. Our new breakfast menus have now arrived, apologies that it was not available during your visit and also sincere apologies about the slow service at breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great staff fab location extremely comfortable bed

Posted Nov 14, 2017
Surprised by the size of the room made my stay in Glasgow very enjoyable
Comment from Hotel Management
Nov 14, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. So pleased that you found your room so spacious and that you had such a great stay with us.
3 out of 5
by A verified traveler

Birthday treat

Posted Nov 13, 2017
Pros: Good location.
Location: Very close to lots of bars and restaurants.
Very old fashioned room, badly in need of renovation, glad we were only staying 1 night.
Comment from Hotel Management
Nov 14, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. Glad to read you found our location so good. We are in the process of planning a refurbishment and your comments are helpful.
3 out of 5
by A verified traveler

Posted Nov 6, 2017
It is what it is only stayed one night on way back home.
Comment from Hotel Management
Nov 7, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from scottish borders

Nice hotel in centre of city

Posted Nov 5, 2017
Pros: It's situation
Cons: Can't think of anything
Location: Close to shopping centres and pubs. Also cinemas and theatre.
Very comfortable and clean room. Lovely meal in the evening and good choice at breakfast. Friendly and efficient staff.
Comment from Hotel Management
Nov 7, 2017 by Alison, Hotel Management
Thank you for your feedback. So happy to read that you had a great stay with us. We hope to see you again soon.
2 out of 5
by A verified traveler from campbeltown

Posted Oct 27, 2017
Were put in room 223 which backs in to queen st station Room very dated and bed was too small , 3/4 sized, If buying wine think again £11 for a large wine Very disappointed I've stayed in better budget hotels
Comment from Hotel Management
Oct 31, 2017 by Alison, Hotel Management
Thank you for taking the time to leave feedback. I am sorry to read that you were not happy with the bed size. The bed is a true double.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

One night stay 23rd Oct

Posted Oct 25, 2017
Sir Martin only stayed one night, as it was a business trip he did not spend much time at the hotel or in his room. Says it was a very pleasant stay, rooms were nice and big and offered everything he required.
Comment from Hotel Management
Oct 31, 2017 by Alison, Hotel Management
Thank you for your feedback. So pleased to read that Sir Martin had an enjoyable stay with us.