Disappointing Customer Service
Posted Nov 30, 2015 on Hotels
We requested a Pack and Play portable crib for our infant to sleep in over a day in advance. They told us they didn't know if they could get one. We called back the afternoon of our reservation and they said they still didn't know. Apparently, they don't carry enough of them. When we finally showed up, they didn't have one. We had to borrow one from someone else as well as bring our own because we needed 2. This was very weak customer service. If they don't have enough, they should send someone to Walmart and buy more. Should I just throw my baby on the floor and have her tough it out? It was nice that they allowed dogs and is the reason we chose this particular place. It is overpriced for what you get, however, (we've stayed twice for convenience). This is a Hilton-owned hotel. They should be living up to their name. The bed was also sub-par, something you would expect at a 2-2.5 star hotel. Bouncy and with cheap crunchy pillows that were loud on your ears. They did provide free Thanksgiving dinner and drinks, but the included breakfast was omelettes with ham and ham sausage. Not everyone wants to eat ham, so hamming everything up was also an oversight. Everything else was fine and typical.