Ratings based on 859 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Korea

good place for a night after a long haul flight

Posted Jul 15, 2017
Pros: proximity to zurich airport and a free airport shuttle
Cons: breakfast is very typical and rather rudimentary. staffs working at restaurant are not attentive to guests.
Location: very close to the zurich airport. that's all.
this hotel is very close to zurich airport so that it is conveniently located for a good one night stay after a long haul flight. we stayed here one night and took trains to other places in switzerland. room is slightly small but ok for a night. breakfast is just typical, nothing special. free shuttle to and from the airport is helpful.
2 out of 5
by A verified traveler from new york

overrated hotel

Posted Jul 13, 2017
Pros: close to airport
Cons: see my experience
1. booked room with single queen bed but the room we were given had an open full size sofa bed in addition, it was almost impossible to walk around or find a chair to sit on. 2. floor carpet was not clean 3. bathroom tub and sink did not drain properly resulting in offensive sludge in both
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to the airport

Posted Jul 5, 2017
Very convenient to the airport. 5 minute free shuttle to the airport. Largest bathroom and the only full size shower we had in Switzerland. Quiet. Clean. Best breakfast buffet we had during our stay in Switzerland. Good food and service on the terrace for dinner. The room was typically small but adequate. The hotel is a 25 minute ride on the street tram from the main train station and the riverfront located right by a tram stop, in the direction of the airport.
Comment from Hotel Management
Jul 10, 2017 by EskoR, Hotel Management
Grüezi andrew, Nice feedback! Thanks. Best regards, Esko & Crew
2 out of 5
by A verified traveler from Miami, FL USA

Not a good value

Posted Jul 4, 2017
Pros: Proximity to the airport was good. Reception and restaurant staff were cordial and responsive.
Cons: Brighten the place up. Air out the hallways and lower the food prices.
Location: Not much to do nearby for families and tourists.
Arrived on a Sunday. Place was dead. Smokers' stench in the hallways gave me a headache. Rooms small. Restaurant and bar quite pricy - especially for the kind of place it is. Stay was disappointing.
Comment from Hotel Management
Jul 12, 2017 by EskoR, Hotel Management
Dear Duane, It was very humid last weekend - our airco reached its limits. We will be happy to lower food prices, when we can also get lower purchase prices. This is Switzerland, where everything is on the expensive side - no doubt there. Best regards, Esko & Crew
3 out of 5
by A verified traveler

Hotel is ok if you want to stay near airport

Posted Jun 29, 2017
Hotel is bare minimum, expensive...good for a short stay near airport. About 30 mins from the Zurich Centrale by train no 10
Comment from Hotel Management
Jul 4, 2017 by NZAM, Hotel Management
Grüezi, Expensive is always a matter of perspective. Our prices are fully on market level in Zurich and you might have noticed that everything is a little more expensive over here. Best regards Novotel Crew
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Bed is not comfortable at all.

Posted Jun 4, 2017
Underneath bed is dirty. They didn't clean the bathroom properly the second day of our stay .
Comment from Hotel Management
Jun 20, 2017 by EskoR, Hotel Management
Grüezi, Really sorry for the inconvenience. Best regards, Esko Rebstock
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Apr 22, 2017
Nice hotel, close to airport, adjacent to the tram station
Comment from Hotel Management
Apr 25, 2017 by EskoR, Hotel Management
Grüezi, Thank you so much for your feedback. Hope to see you soon again. Best regards, Esko Rebstock
2 out of 5
by Ricardo

This traveler left a rating score only Posted Apr 22, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from cape town

Close to airport and train 10 to go to old city

Posted Apr 17, 2017
Room to small for family of 4 Only 2 free small bottles of wate for 4. Breakfast nice
Comment from Hotel Management
Apr 21, 2017 by EskoR, Hotel Management
Dear veronique, Yes, when travelling with 4 persons it would always be better to reserve a second connecting room instead of having two kids on the sofa bed. Really depends on the age. Great that you enjoyed your stay and our breakfast offer. See you hopefully soon again. Best regards, Esko Rebstock
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

comfortable and modern hotel

Posted Apr 1, 2017
Pros: The room was modern, clean, and well maintained.
we spent just one night in this hotel, just to gather our strength after the flight, and it worked! we had a comfortable bed and recharged before starting our 5 day trip. The staff at the desk was welcoming with good english. cant say the same about the staff at the bar.
Comment from Hotel Management
Apr 21, 2017 by EskoR, Hotel Management
Dear Effi, Thanks for your feedback. Happy to see that you had an overall good stay with us. Sorry for the issue at the bar. Best regards, Esko Rebstock