Ratings based on 194 Verified Reviews

3.1 out of 5
66% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Abbottstown Pa

Won't visit again

Posted Sep 11, 2017
Cons: Needs serious upgarding
Location: Location was great for what my wife and I are visting for
The bathroom sink in room 119 was separated from the wall and they where using a metal rod to hold it up. It was dirty behind the couch. The shower head was facing towards the bathroom floor instead of facing in the shower area. Smoke detector battery was dead and started chirping around 10pm at night. I had to get up remove battery to get some sleep.
Comment from Hotel Management
Sep 13, 2017 by Webmaster, Hotel Management
Dear Valued Guest, Greetings from the ABVI Richmond. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel

Posted Sep 6, 2017
No fresh towels or room tidying. But it was okay otherwise.
Comment from Hotel Management
Sep 8, 2017 by Webmaster, Hotel Management
Hello Valued Guest, Thanks for staying at the ABVI Richmond during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.
4 out of 5
by A verified traveler

Posted Jul 20, 2017 on Hotels
I would stay there again. Very convenient to 295. Quiet.
Comment from Hotel Management
Aug 2, 2017
Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
4 out of 5
by Neil

Clean, convenient stop for this segment of I95

Posted Jul 20, 2017 on Hotels
No frills, well appointed and valeted roadside motel in convenient commercial area. Staff competent pleasant and welcoming.
Comment from Hotel Management
Jul 21, 2017
thanks for taking time for Review
3 out of 5
by A verified traveler

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
thanks for fead back
1 out of 5
by A verified traveler from Richmond VA

absolutely NOT dog friendly

Posted Jul 15, 2017
Pros: nothing
They added an additional charge for our dog even tho the ad my daughter booked the room under said dog friendly
Comment from Hotel Management
Aug 2, 2017 by Webmaster, Hotel Management
Dear Guest, Thanks for staying with us. I apologize that some aspects of the hotel didn’t meet your expectations. We take real pride in providing a pleasant guest experience, and I regret that we let you down. We take the guest experience seriously and hope you will give our friendly staff another chance to satisfy you in the future. Sincerely, Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Silver Sping, MD

OK experience.

Posted Jul 11, 2017
Pros: Nice people.
Cons: Better breakfast -- better maintenance.
Location: Good location for where I was going.
Bum CO monitor kept me awake for awhile -- never fixed.
Comment from Hotel Management
Jul 14, 2017 by Sunil , Hotel Management
Thanks for review
4 out of 5
by A verified traveler

Richmond

Posted Jul 10, 2017 on Hotels
It was quiet, clean and comfortable.
Comment from Hotel Management
Aug 2, 2017
Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities and facilities were to your liking. We take real pride in this hotel and in serving guests like you and providing a great value, and I’m happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
4 out of 5
by Gordon

Posted Jul 3, 2017 on Hotels
Nice comfortable place to stay right off i95
Comment from Hotel Management
Jul 7, 2017
thanks
4 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
it nice, a little for out then i was lead .
Comment from Hotel Management
Jun 27, 2017
thanks for Fed back