Ratings based on 471 Verified Reviews

3.2 out of 5
55% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Richmond Va

Poor

Posted Oct 9, 2017
Hair on the sheets dead bugs on the floor the floor was dirty
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Pakistan

Good location

Posted Sep 30, 2017
Nice location is good ..... nice room with kitchen .... tj max n ross for less are walking distance and other good places are 5 mile far from this hotel . good for every one either business , vacation or any stay .
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Faisal, thank you for being our guest at Extended Stay America. We are delighted to read you enjoyed your well-appointed room and that our location was ideal for your needs. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Easy to get to Hotel

Posted Sep 29, 2017
Pros: Good Price
Cons: Cleanliness
Location: Many chain stores and restaurants near by.
Decent hotel. Although the bathroom was not so clean when I arrived. There were long hairs in the tub and shower area.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Rick, thank you for being our guest at Extended Stay America. It’s nice to know our location was convenient for your needs and that you found us to be a good value. However, we are sorry for the cleanliness issues you encountered in your room. We are already taking steps to ensure oversights such as this do not happen again. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Disgusting

Posted Sep 28, 2017
Dirty, smelly room. Bed has bugs. Just gross. Nonsmoking room smells like nothing but cigarettes. Will never go there again.
Comment from Hotel Management
Sep 30, 2017 by Hotel Management , Hotel Management
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Glen Allen

Extended stay glen allen va

Posted Sep 11, 2017
Rude manager, check in way too slow. Room smelled line smoke and mildew. Ac worked half the time. No breakfast available. Dont recommend
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
4 out of 5
by A verified traveler

Ok rooms just ok but staff was rude upon check in.

Posted Sep 11, 2017
Reserved two rooms upon checkin was told they had been over booked and one of my rooms had to be downgraded and moved to a handicapped accessible unit . No problems for me however I still paid same price and receptionist when checking in was rude.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay, but I am sorry for the inconvenience you experienced at the time of check-in. I have shared your concerns with my front desk team to ensure happy guests is our number one priority. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Sep 11, 2017
These rooms are outdoors (motel style), and the Curtains wouldn't close all the way. so someone could easily look into my room from the parking lot.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
A few minor issues with the tv and a.c. unit was confusing. All and all I would stay here again.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your review. We are pleased to read you enjoyed your time with us, but we regret if any inconvenience was caused. Your feedback is of utmost value to us as it will help us to improve. We appreciate you being our guest and look forward to serving you better in the future. Sincerely, General Manager
1 out of 5
by Isaac

Family

Posted Jul 16, 2017 on Hotels
AC unit do not work. Shower head is leaking. Sink and kitchen faucets are dirty. TV remove is very dirty.
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
We sincerely apologize for the issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great room

Posted Jul 15, 2017
I had a great room. Clean, spacious. The staff was friendly and helpful.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Wow - Scott, thanks for the wonderful review. We are thrilled to know you liked your spotless room and were also impressed with our courteous associates. It was a pleasure hosting you at Extended Stay America - Richmond - West End - I-64, and we look forward to welcoming you back soon. Sincerely, General Manager