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THE STAFF WAS VERY HELPFUL AND CARING. THE LOCATION IS PERFECT, WHATEVER WE NEEDED WAS WITHIN A MILE OR TWO. SEVERAL GREAT RESTAURANTS ONLY A ONE MINUTE WALK.
Size of the room was great, but there was peeling paint on the ceiling of the bathroom and the tiles were loose in the floor. This was a pit stop for us on a long drive home so it was fine just for sleeping, but would not recommend staying for an extended period of time.
Love it! We will stay there every time we go to Richmond! Mod and clean. Great and accomodating stafg. Wonderful!
I like that i received a personal email from the front desk the day before asking if i needed any accommodations.
I like everything and alot of restaurants and shop centers close by
Great hotel and excellent location and easy drive distance into downtown Richmond. Staff and service was better than excellent and they went out of their way to ensure we had an excellent stay, especially housekeeping.
The room was perfect for our stay. However, the second day of our stay our garbage and towels did not get picked up. Our garbage cans were quite full. I was able to get towels from the front desk however, when I mentioned the garbage not being emptied I got no acknowledgement.
The hotel is newly renovated and very nice. The only down part was they did not clean our room, replace towels, toilet paper, empty trash, etc...during our stay. We would get back to the hotel late and have to wait 20 minutes for towels. Not to mention we had a pile of used towels and trash cans ...
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