Ratings based on 479 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Great, pet-friendly hotel.

Posted Apr 22, 2018
This was our second visit to the Crown Plaza. Perfect king room on ground floor, friendly staff, free AM coffee, great location for us. We will be back with Harvey, our beagle-basset again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to shopping and restaurants

Posted Apr 16, 2018
Enjoyed a good dinner and a super breakfast buffet.
Comment from Hotel Management
Apr 16, 2018 by Rocio Aguilar, Hotel Management
Thank you for your kind response! We appreciate your feedback, we hope to have you stay with us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis, tn

My first visit to Chicago in 30 years

Posted Apr 14, 2018
Pros: The fact that my room and bathroom were extremely clean and presentable .. The housekeeping staff were incredibly nice and helpful .
Cons: The front desk staff could be more friendly ..
Location: Restaurants and shopping were convenient
My stay at the crowne plaza was very nice . I would definitely recommend it to others .
Comment from Hotel Management
Apr 16, 2018 by Rocio Aguilar, Hotel Management
Welcome to the Windy City! Thank you for your kind words, We hope to have you stay with us again to better serve you. Our goal is for all guest to have a great stay with us. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2018
Girl friend loved it and breakfast was excellent. Customer service was excellent
Comment from Hotel Management
Apr 13, 2018 by Rocio Aguilar, Hotel Management
Thank you for your time and feedback! We hope to see you back soon!
1 out of 5
by A verified traveler

Posted Apr 7, 2018
The shower in the room a floor above mine leaked and it started "raining" in my room -- waking me up. The room smelled like an old ashtray. The staff, however, was great.
Comment from Hotel Management
Apr 9, 2018 by Rocio Aguilar, Hotel Management
Thank you for time and feedback, since the staff has been made aware we have fixed the issue and apologize for the inconvenience. We hope to see you back soon to better serve you. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Great Hotel!

Posted Feb 20, 2018
Pros: Staff, cleanliness, pool.
Cons: NA
Location: Located near a couple grocery stores and multiple food options for everyone's tastes.
We stayed for 2 nights Crowne Plaza in Lombard. The photos matched the hotel. Easy to find, clean, quiet, helpful front desk. Most hotel pools are small and crammed into small areas so a few people can make it feel crowded but not at this hotel. The pool area is huge and the pool was also very good sized for an indoor hotel swimming pool. Great place for a family with little or big kids.
Comment from Hotel Management
Feb 27, 2018 by Rocio Aguilar, Hotel Management
Thank you for staying with us! We appreciate your kind words & hope to see you back soon!
4 out of 5
by A verified traveler

Posted Jan 21, 2018 on Hotels
Comment from Hotel Management
Jan 30, 2018 by Rocio Aguilar, Hotel Management
Thank you for your time, your feedback is very important to us! We hope to see you back soon!
5 out of 5
by A verified traveler

Posted Jan 11, 2018 on Hotels
Comment from Hotel Management
Jan 30, 2018 by Rocio Aguilar, Hotel Management
Thank you for your time, your feedback is very important to us! We hope to see you back soon!
3 out of 5
by A verified traveler

Posted Dec 14, 2017 on CheapTickets
There for a conference - very nice. Very good food.
Comment from Hotel Management
Dec 14, 2017 by Rocio Aguilar, Hotel Management
Thank you for your feedback, we appreciate your time! We hope to see you back soon!
5 out of 5
by Samantha

Posted Dec 11, 2017 on Hotels
My fiancé and I stayed here overnight since we had an early morning the next day. The hotel was clean and comfortable! There was a wedding that night so the lobby area was loud but once we got into our room you couldn’t hear a thing!
Comment from Hotel Management
Dec 14, 2017
Thank you for your feedback! We appreciate your time, we hope to see you back soon!