Suite – 2 Queens | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Glenridge Inn Glendale - Pasadena

2 out of 5
Glenridge Inn Glendale - Pasadena
1437 E Colorado St, Glendale, CA

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 1003 reviews" "
Rating 8 - Good. 393 out of 1003 reviews" "
Rating 6 - Okay. 188 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Efim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Very old. Look forward for another hotel
Response from Customer Care Team on Mar 26, 2024
Dear Efim, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Glenridge Inn service in the future!Best Regards,Guest Experience Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Close amenities - McDonald's for a quick breakfast. Even post Covid no breakfast is offered onsite.
Stayed 6 nights in Dec 2023
Response from Customer Care Team on Mar 11, 2024
Dear Nancy, thank you for staying with us and sharing your feedback. We're glad to hear that you found our location convenient to nearby amenities. However, we apologize for any inconvenience caused by the lack of on-site breakfast offerings. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. We appreciate your recommendation and hope to have the opportunity to welcome you back for a better experience.Best Regards,Guest Experience Team

6/10 Okay

Jessica

Stayed 1 night in Feb 2024
Response from Vir on Feb 28, 2024
Thank You for staying with us !!! We appreciate your feedback to us !!!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and the reception guy was very kind and helpful .!
Stayed 1 night in Feb 2024
Response from Vir on Feb 6, 2024
Thank You for staying with us !!! We appreciate your feedback !!!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vir on Jan 17, 2024
Thank You for Staying with us !!! We appreciate your feedback !!!

6/10 Okay

Erendira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The employee at checkin was upset and threw my room key it eas late and he was rude
Stayed 1 night in Jan 2024
Response from Vir on Jan 17, 2024
Thank You for staying with us !!! We appreciate your feedback !!!

8/10 Good

Miguel

Stayed 1 night in Oct 2023
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Gizem

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on Jan 11, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Martha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to a musty smelling room. It was loud all night with doors slamming and what sounded like gunshots. Or fireworks. Couldn’t tell. Requested a refund for the second night but they wouldn’t grant it. Wouldn’t stay here again.
Response from Customer Care Team on Jan 9, 2024
Dear Martha, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Guest Experience Team

6/10 Okay

Andrea

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was a little annoying they called me asking when I was checking in I told them I wasn’t sure and they stated they needed to know a time. It is a small hotel run by a family business I believe. I noticed my pillows had little hairs on them and some stains they were not mine so I’m not sure if they washed the bedding. The beds mattress was also pretty hard. The heater in the room worked well the shower had hot water so that’s a plus the parking lot had a lot of available spaces as well.
Stayed 1 night in Dec 2023
Response from Vir on Jan 6, 2024
Thank You for staying with us !!! We appreciate your feedback !!!

10/10 Excellent

Hayk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with easy check in. The front desk staff was very helpful. Will definitely be back when in the area.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Hi Hayk, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Glenridge Inn Glendale with the finest of our amenities and resources!Best Regards,Guest Experience Team

10/10 Excellent

Marina

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vir on Dec 28, 2023
Thank You for staying with us !!! We appreciate your feedback !!!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty hotel
Hotel was old and not so clean. At check in, the guy was not friendly at all and seemed to be worried about other things. Didn’t tell me of any of the amenities or check out times. Just asked for id and payment. Not even a smile. The parking lot is small but clean. Doors were old and very loud when opening and closing. The bed and pillows were very uncomfortable. Won’t be staying here again.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Guest, we apologize for the dated hotel conditions, unfriendly check-in and briefing, small parking lot size, loud doors, and uncomfortable bedding. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Guest Experience Team

10/10 Excellent

Gabino

Business traveler, Traveled with partner
Liked: Amenities
it was nice n quiet
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Dear Gabino, thank you for letting us know you had a great stay at Glenridge Inn Glendale. We're glad our nice and quiet accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Guest Experience Team

10/10 Excellent

Jesus

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Guest,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Guest Experience Team

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Tara, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Glendale in advance, and we'll book a perfect room for your vacation. Best Regards,Guest Experience Team

10/10 Excellent

Shane

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Hi Shane,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Guest Experience Team

10/10 Excellent

Damon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 8, 2023
Dear Damon, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience Team

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vir on Oct 30, 2023
Thank You for staying with us !!! We appreciate your feedback to us !!!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Peaceful stay. Friendly - fast check in and check out.
Stayed 1 night in Oct 2023
Response from Vir on Oct 30, 2023
Thank You for staying with us !!! We appreciate your feedback to us !!!

10/10 Excellent

Gizem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fav hotel to stay in! Clean, friendly staff, always have parking, Ralph’s across the street, a lot of food options that’s in close range you can just walk to. Love it here!
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Gizem, it's our absolute pleasure to know you loved your stay with us at the Glenridge Inn Glendale. We strive to provide excellent value to our guests through our clean rooms, friendly staff services, and favorable location. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Glendale.Best Regards,Guest Experience Team

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness
There was a huge roach in our room but overall it was okay
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Cindy, thank you for taking the time to rate your recent stay at our hotel. While we are pleased that you had a satisfactory visit to our place, we are sorry that the presence of a huge cockroach in the room marred your time with us. Please know we will look into this and improve our pest control process. We look forward to welcoming you back to Glenridge Inn Glendale soon.Best Regards,Guest Experience Team

6/10 Okay

Renita

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice, it was just very run down as far as rooms go, door did not deadbolt, very worn i terior, rugs had that dingy musty smell to it. Bathroom tub had hair from last guest. Was quiet which was nice. But probably will not stay here again.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Renita, thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your constructive comments, both the positive and areas where we fell short of your expectations. We're glad to hear that you found our staff to be lovely and that the peaceful environment added value to your stay. However, we would like to extend our sincerest apologies for the issues you encountered in your room. The concerns you raised about the room, door, interior space, and the condition of the rugs are disheartening; we're committed to addressing these matters immediately to ensure a more comfortable and inviting atmosphere for our guests. We also apologize for the cleanliness issues you mentioned, particularly the tub and any lingering odors. We will make sure our housekeeping team takes extra care to prevent these issues from recurring. We appreciate your honest feedback, as it allows us to make meaningful improvements. We genuinely value your patronage and would like to assure you that your concerns have been noted and will be addressed. Once again, we extend our apologies. If there's anything else you'd like to share or discuss further, please don't hesitate to contact us directly.Best Regards,Guest Experience Team

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Wish they had coffee in the morning.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 23, 2023
Dear Dennis, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We have heard your suggestion about coffee, and we'll try our best to make up for any other shortcomings on your next visit if you could inform us about what didn't reach your expectations. Let us know about your next visit to Glendale in advance, and we'll book a perfect room for your vacation. Best Regards,Guest Experience Team

10/10 Excellent

Ralph A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 18, 2023
Dear Ralph, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Glenridge Inn guest experience on your next visit to Glendale.Best Regards,Guest Experience Team

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 18, 2023
Dear Edgar, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Glenridge Inn Glendale on your next visit!Best Regards,Guest Experience Team

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Friendly staff, amazing maids. Very clean and safe.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 10, 2023
Dear Celia, many thanks for your glowing review of our hotel. At Glenridge Inn Glendale, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and well-secured property make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Glendale!Best Regards,Guest Experience Team

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Sep 2023
Response from VIR on Sep 26, 2023
Thank You for staying with us !!! We appreciate your feedback to us !!!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glen ridge Hotel
It was a nice clean quiet room. I felt very safe staying there. Lots of businesses nearby to go have dinner.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 25, 2023
Dear Gloria, we are thankful for giving our hotel a splendid rating for our peaceful, safe ambiance and convenient location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience Team

8/10 Good

Kelechi

Business traveler
Liked: Cleanliness
Good
Stayed 4 nights in Sep 2023
Response from Customer Care Team on Sep 25, 2023
Dear Kelechi, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Glenridge Inn Glendale on your next visit!Best Regards,Guest Experience Team

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a good price.
Gray price and clean rooms and bathroom. My only complaint was they didn’t have coffee in the room or serve coffee in their lobby, which was closed.
Stayed 1 night in Sep 2023
Response from vir on Nov 3, 2023
Thank You for staying with us !!! We appreciate your feedback to us !!!

6/10 Okay

LINDON

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 4, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great clean hotel that I will definitely stay at again if i’m in the future. the staff is warm and friendly and everything was nice!
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 12, 2023
Dear Caitlin, thank you for sharing such a glowing review of your stay. We love to hear authentic feedback that praises our courteous staff team for handling guests' needs in a friendly and professional manner. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Moreover, it gives us great pleasure that you will happily revisit our place without second thoughts. We gladly hope for the chance to host you again and provide you with a superior guest experience at Glenridge Inn Glendale!Best Regards,Guest Experience Team

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 22, 2023
Dear Gizemt, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Glenridge Inn Glendale with the finest of our facilities and services!Best Regards,Guest Experience Team

8/10 Good

FREDERICK

Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Celia

Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 15, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Kelechi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The heavy set South Asian staff should be retrained. Lacks customer service skills
Stayed 4 nights in Aug 2023
Response from Customer Care Team on Aug 17, 2023
Dear Kelechi, we appreciate your feedback regarding our staff. We strive to provide excellent customer service to all our guests, and we apologize if your experience did not meet your expectations. We take your comments seriously and will use them to improve our staff training and overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Guest Experience Team

10/10 Excellent

Tajma

Stayed 2 nights in Jul 2023
Response from Customer Care Team on Aug 23, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Place looks a little rough but it is just an older building. Never had an issue. Feels Safe. Perfect place to stay, take a shower, and continue on with your vacation. Would definitely recommend if you just need a place to relax.
Response from vir on Aug 2, 2023
Thank You for staying with us !!! we appreciate you business !!!

6/10 Okay

BIANCA

Stayed 2 nights in Jul 2023
Response from Customer Care Team on Aug 15, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Guillermo, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023
Response from Customer Care Team on Aug 1, 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet. We aim to provide a comfortable and peaceful environment for all our guests. We appreciate your stay with us and hope to welcome you back for another pleasant experience in the future!Best Regards,Guest Experience Team

4/10 Poor

LOLA

Disliked: Staff & service, property conditions & facilities
The carpet needs a shampoo. Bathtub is broken, the fridge is broken, not enough towels, toilet paper, tissue paper.
Stayed 3 nights in Jun 2023
Response from Customer Care Team on Jul 21, 2023
Dear Lola, thank you for bringing your concerns to our attention. We apologize for the issues you encountered with the carpet, bathtub, fridge, and toiletries in your room. Your feedback is crucial to us as we work to improve our facilities and services. We'll address these matters with our housekeeping and maintenance teams to ensure a better guest experience. We appreciate your understanding and hope to have another opportunity to provide a more comfortable stay.Best Regards,Guest Experience Team

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 26, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy staying here while looking for an apartment. Staff is amazing, and it is extremely clean. Whenever I need something, they are always quick to help. I really love this hotel a lot!
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 13, 2023
Hi Gizem, thank you so much for your precious rating and glowing review! We are frankly beyond words when guests gift us a 5-star rating for our courteous, responsive services and clean accommodations. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Glenridge Inn Glendale with the finest of our facilities and resources!Best Regards,Guest Experience Team

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent place to stay. A lot of places within walking distance, very quiet at night which was perfect, nice and friendly staff easy check-in and out and a grocery store that’s open until 1am very convenient if I may say. Overall it was a very good place to stay really do recommend. Will definitely stay here again next time me and the family come back again! 😁
Stayed 4 nights in Jul 2023
Response from Customer Care Team on Jul 13, 2023
Dear Jose, we are happy to have hosted you and served you well at Glenridge Inn Glendale. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our lovely accommodations, convenient location, friendly staff services, and well-kept facilities. Your kind review makes us feel unique about the quality of our services, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience Team

6/10 Okay

Yu

Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 27, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Daisy

Traveled with family
Disliked: Cleanliness, staff & service
We stayed for three nights. We had several issues with the room. First we weren’t given towels in the bathroom. Second, the towel that was left the second day was dirty with toothpaste. A used plastic fork was found in between cushion on chair. The same day women’s underwear and an empty Gatorade bottle was found in bathroom. When office was approached with these issues we were told that the cleaning staff had not been doing their job properly and they were going to be relocated to another property which really does not help us. The last day we were there after the room was cleaned the maid left our door open. Again, I approached the woman at the office and she said she was going to speak to the manager and I asked for a return phone call and I did not get a response. I called twice. The last time was two days ago. Spoke to the same woman asked for a manager. She took down my name and phone number and no response back. Do not rent from this hotel. Take your money elsewhere. My next review will be on Google. Poor management practices.
Stayed 3 nights in Jun 2023
Response from Customer Care Team on Jul 5, 2023
Dear Daisy, we apologize for the multiple issues you encountered during your stay. It's incredibly disappointing to hear about the shortcomings in cleanliness and service you experienced. Allow us time to look into these room conditions and communicate with our team members. Based on your feedback, we will address these concerns with our cleaning staff and management team to ensure such incidents are not repeated. We apologize for the poor management practices that deeply bothered you and appreciate your patience. We hope you'll consider giving us another chance in the future to provide you with a better experience.Best Regards,Guest Experience Team

10/10 Excellent

Gizem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy staying here.
Stayed 1 night in Jul 2023
Response from vir on Jul 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Customer Care Team on Jul 10, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gizem

Traveled with group
Liked: Cleanliness, staff & service
I love staying here. Super clean and quiet. Love the staff
Stayed 2 nights in Jun 2023
Response from vir on Jun 30, 2023
Thank You for your staying with us !!! we appricate your stay with us !!!