Ratings based on 407 Verified Reviews

2.5 out of 5
37% of guests recommend
2.6 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hopeful for the Hotel

Posted Nov 22, 2017
Pros: The location is the sole purpose for this hotel--it is very close to a variety of venues.
Cons: Front desk staff should ALWAYS make an effort to make a guest feel welcomed.
Location: Denver Zoo, Museum of Nature and Science, lots of food options, Target, King Soopers.
My first impression was meeting the front desk staff member who did not know much about customer service--not friendly in any way, shape, or form. I thought, "Perhaps she is just having a bad day--we all have those." Well, when I had to return 2 days later to inform her that my room smelled of smoke (all the rooms are non-smoking), she had the same non-concerned attitude. Sure I booked through Expedia, but wouldn't they want to address this issue? Apparently not--no one had even checked in the room to verify the smell. So, when I checked out, the woman who helped in the morning had a much better attitude--which moved my rating to 3--solely due to her personality. Needless to say, the smell came from the bathroom, which had a vent that had not been cleaned or touched in years. I was very disappointed with these accommodations.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve yoU. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

clean rooms

Posted Oct 22, 2017
Pros: clean room; low cost
Cons: clientele a bit questionable
Location: decent area; close to neighborhood restaurants.
neighbors in complex are a bit sketchy. This is not a 5 star hotel. But room clean. breakfast is a joke; coffee and energy bars. Don't bother. overall; good value for price.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Thank you for staying with us. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused to you while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Junction, CO

Close to the Mexican consulate

Posted Oct 19, 2017
We stayed overnight because we had a morning appointment to get visas at the Mexican consulate right down the road. The room was clean and comfortable, although it's a bit shabby with big stains on the sink. Also our room key card didn't work, and the person at the office couldn't get one for us that would work so she had to let us in, and then we just made sure to only leave the room one person at a time. But since it was only a single night that was manageable.
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Mary, thank you for choosing us for your overnight stay. We are glad you liked your well-kept room and that our location was convenient for your needs. That being said, we are sorry for the issues you experienced. Your concerns about your room have been shared with the respective teams to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Colorado Springs

Posted Oct 12, 2017
Pros: Nothing
Cons: Not to lie to people about having room avaialble
Location: The location is great unfortunately that is the wrong hotel to be located in that great location.
They lie about having room. I have had a reservation twice and every time they told me that they are over booked and they wanted to send me to another Extended America in Aurora and I refused to go there. Overall I would not recommend this hotel to anyone.
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Please accept our sincere apologies for the reservation mix-up and the service issues you encountered at the time of check-in. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Adequate lodgings well priced

Posted Oct 2, 2017
The bed was comfortable - access to kitchen utensils and dishware was simple and the location was in walking distance of several restaurants. Overall a positive experience and excellently affordable
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are so pleased to know our location was ideal for your needs and that you were impressed with the great value we offer. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 30, 2017
Room wasn't clean, hair on toilet, bathroom floor wasn't swept up, stains on blanket, wall need paint touched up in 40 spots, didn't get the double bed room a paid for
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler from san francisco.

Overbooked and met with indifference

Posted Sep 21, 2017
Pros: Location
Cons: Front desk personnel.
Location: Plenty of shopping at Cherry Creek.
We has specifically chose this location due to its proximity to shopping and other attractions. We were notified upon arrival they were overbooked. I can understand these things happen, but better customer service would have been in order. As such, while we were given accommodation across town, the way it was handled was less than ideal. For me, hotels prove their worth when things go awry, and the Cherry Creek location gets a failing grade.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management , Hotel Management
Charles, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Never again

Posted Sep 16, 2017
The room was supposed to have a pull out sofa bed nope not there no idea why not. Bed was hard only two pillows. Staff short and rude at check in after long day of travel.
Comment from Hotel Management
Sep 18, 2017 by General Manager , Hotel Management
It is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to be more diligent going ahead. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
5 out of 5
by Randy

Quiet

Posted Sep 13, 2017 on Hotels
It's a nice place it's quiet and Kool
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by Erick

Nice place

Posted Sep 12, 2017 on Hotels
nice room kitchen had a little bit to be desired the fridg was to close to the wall and would not open fully
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Erick, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked your well-appointed room. We value your feedback as it will help us to improve our future guest experiences. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager