Dear Steven, Thank you for sharing your experience with us. We sincerely apologize for the disappointment with the cleanliness issues in your room during your stay. Ensuring a pest-free environment is essential, and we regret falling short in this regard. Please rest assured that we take such reports seriously and will address the issue with our housekeeping to prevent this from happening again. We understand how unsettling this experience must have been for you, and we genuinely apologize for any discomfort it caused. Your feedback is invaluable to us as we strive to improve our services, and we hope you will give us another opportunity to provide you with a more pleasant and comfortable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Jessica, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Guillermo, We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Considering our location, with many restaurants around, please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Ajay, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ernesto, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon for a much-enhanced experience. Sincerely,Hotel Management

Dear Emma, Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that our staff's friendliness, helpfulness, and convenient location met your needs during your time in LA. We appreciate your understanding regarding the condition of the hotel, and we'll continue to work on providing the best possible service to our guests. We hope to welcome you back in the future for an even more enjoyable experience. Sincerely,Hotel Management

Dear Sture, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not meeting your expectations and for the inconvenience caused by switching multiple rooms. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Penny, Thank you for your feedback. We always strive to provide our guests with a pleasant and comfortable stay at our hotel, which includes clean and well-maintained rooms. Therefore, we apologize for any inconvenience caused by moving to a new room after your arrival. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything possible to prevent future occurrences. We hope you will revisit us for a much-improved stay. Sincerely,Hotel Management

Dear Prashanth, Thank you for sharing your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are genuinely sorry for the inconvenience you faced. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Violet, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Cassie, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry that you felt the need to review a few spots, and your remarks are shared with our housekeeping team for further improvement. Also, we regret the breakfast choices do not meet your taste; remarks on the same are shared with the concerned team for consideration. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

Dear Alex, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Dina, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. Your feedback is greatly appreciated and motivates our team to maintain the highest service standards. We hope to see you again soon at Extended Stay America!Sincerely, Hotel Management

Dear Robert, Thank you for the review and for choosing us. We appreciate your feedback on your recent stay. We apologize for any noise disturbances and inconvenience caused by the limited amenities. Guest comfort is essential, and we'll consider your comments for improvements. We hope you give us another chance to provide a more satisfactory experience. Sincerely,Hotel Management

Dear Yukari, Thank you for staying at Extended Stay America. It was a pleasure reading your comments acknowledging Nikki and the excellent service our team provided during your stay. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to them. Thank you again, and please come back soon.Sincerely,Hotel Management

Dear EDDIE, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Please note that financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. If you have any queries regarding this, please don't hesitate to reach out to us at the hotel. We appreciate your understanding. Thank you.Sincerely,Hotel Management

Dear Anoosh, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for the delay during your check-in process. Your feedback about the initial experience is valuable, and we'll use it to improve our service efficiency. While our rating may vary, we aim to provide a comfortable stay for our guests. Despite the initial inconvenience, we hope the rest of your stay was enjoyable. Your comments help us enhance our services, and we look forward to providing a more seamless experience on your next visit. Sincerely,Hotel Management

Dear Marilin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Kim, Thank you for reviewing our hotel. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Alma, We appreciate you taking the time to share your feedback about your stay with us. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. We sincerely appreciate your dedication to staying with us again, as we would love to have the opportunity to provide you with an even better experience.Sincerely,Hotel Management

Dear Arvin, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing our hotel for your recent visit to the city. It isn't very reassuring to hear about your experience, as we take pride in providing clean, comfortable accommodations and outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel as you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management

Dear Ivy, We appreciate your feedback and apologize for any inconvenience you experienced. While we typically provide basic amenities in our rooms, there was an oversight during your stay. Your comments will be shared with our team to ensure we maintain our cleanliness and guest comfort standards. We value your input and hope you'll give us another opportunity to provide you with an improved experience. Thank you for choosing us for your stay.SincerelyHotel Management

Dear Ruslan, Thank you for evaluating your recent stay with us and sharing details about your visit. We are glad you had a pleasant stay overall at a great value. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our staff. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Alma, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you liked our staff, but we want to apologize for the housekeeping issues you had in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Edi, Thank you for sharing your experience. We are sorry to hear that your experience with us was not up to your expectations. We take cleanliness seriously and will work to ensure that our rooms meet the highest standards of hygiene. We are also sorry to hear about the man with a mask incident. We have strict protocols in place to ensure the safety of our guests and staff, and we will investigate this matter with our team so it does not happen in the future. We genuinely hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Management

Dear GEMMA, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, we informed our front desk about your disappointment in your room and the breakfast choices not meeting your expectations. Your remarks are shared with our concerned team for further improvement. It is glad you had a pleasant stay and were pleased with our team. Please revisit and allow us to serve you! Sincerely,Hotel Management

Dear Maria, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the problems while you were here. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management