Not What We Expected!
Posted Mar 23, 2017
After reading the great reviews, we were expecting a pleasant night's stay. We get there and the AC is acting up. The room is HOT and we could not get the ac to come on. Finally, it decides to come on for whopping 5 minutes. The room wouldn't cool more than about 74 degrees even though it was set on 64. When it did come on, it sounded like a freight train so it made it impossible to stay asleep. THEN, we discovered that the TV wouldn't come on. My husband tried everything but the DVR wouldn't boot up. The guy at the desk finally came up and worked on it to no avail. I asked if we could switch rooms but he said there was nothing available. I find that hard to believe because I had just made the reservation online in the parking lot and there seemed to be plenty of rooms available at that time. My husband asked if they had a spare DVR or one from a TV in a break room or something but again the answer was no. So we were stuck in a room with an atrocious AC and NO TV! Not a happy camper!!! We are VERY understanding and not picky at all and just wanted a clean, cool and comfortable room. It's very disappointing when the hotel would not even try to accommodate us.