Ratings based on 513 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Glenwood Springs CO

Posted Apr 20, 2018
Room 103 needs shelving in bathroom. Room needs better lighting. Heat/ac unit credibly loud. Room needs more countertop space. Otherwise, good experience
Comment from Hotel Management
Apr 20, 2018 by Kevin, Hotel Management
Hello Anonymous. Thank you for leaving a review and comments after your stay with us. We will take a look at your suggestions and see what we can do. We are very happy to see you had a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for a getaway

Posted Apr 15, 2018
It was only for a night, but after sleeping like a baby in their beds I wanted to stay for more, breakfast was decent.
Comment from Hotel Management
Apr 16, 2018 by Kevin, Hotel Management
Thanks for taking the time to review our property Tony. We are very happy to see you rested well and enjoyed our complimentary breakfast. Please visit again soon!
3 out of 5
by A verified traveler

Posted Apr 2, 2018
My family and I would go to this hotel most of the time so I took my girlfriends and it was a bad idea, it wasn’t clean as normal the feel of the hotel wasn’t the same, and toilet over flooded and was bad and the lady didn’t clean it as defected so we didn’t feel safe after that. It was just big disappointment for me to show off uncleanliness hotel.
Comment from Hotel Management
Apr 4, 2018 by Kevin, Hotel Management
Hello Anonymous. Thank you for leaving feedback after your stay. I apologize we didn't properly clean the backed up toilet. I hope your room move and complimentary snacks/water were acceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Mar 6, 2018
Pros: Staff, large rooms, pool, location, breakfast.
Location: Adventure park, Iron Mountain Hot Springs, down town, park.
We stayed here last week to celebrate our honeymoon, and we couldn't be more pleased with our stay here. The room was spacious, and the staff was very kind. The location is just a hop skip and a jump from wherever you would like to go in Glenwood Springs. We will definitely be returning in the future!
Comment from Hotel Management
Mar 21, 2018 by Kevin, Hotel Management
Hello Taylor. I am delighted to see you enjoyed your stay with us. We can't wait for your return trip! Thanks for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Ok The front lady was not ok, she look taller or upset don’t know and not helpful on the question that I ask
Comment from Hotel Management
Mar 7, 2018 by Kevin, Hotel Management
Thank you for your feedback Anonymous. I apologize we did not give you the type of customer service you deserve. I will show our staff your comments so we can rectify this type of behavior right away. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Helpful staff

Posted Feb 2, 2018
When we arrived our hotel room had a cigarette smell. Upon telling the staff they immediately moved us into the only room not booked for the night. The room was clean and tidy, and I nice place to stay. The entry of the hotel and pool area are dated, but the rooms appear to either be more well kept or recently renovated. Would stay here again.
Comment from Hotel Management
Mar 21, 2018 by Kevin, Hotel Management
Hello Andrew. Thank you for the great comments. We actually will be updating the property soon. Can't wait for you to come back and see us!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 16, 2018 on Hotels
4 out of 5
by A verified traveler

Nice proximity to great stuff

Posted Jan 12, 2018 on Hotels
We really enjoyed our stay, and tried out the Iron Mountain Hotsprings for the first time, along with seeing a concert in Aspen. Nice proximity to great stuff!
4 out of 5
by Joseph caldwell

Posted Jan 4, 2018 on Hotels
No
5 out of 5
by Courtney

Quick night away from home

Posted Jan 1, 2018 on Hotels
It was nice to get away from the hustle and bustle of the holidays. The hot tub in the room was very relaxing.