Posted Apr 23, 2014 on Hotels
First, they couldn’t find our booking although I had the confirmation from Hotels.com. After almost an hour an other receptionist told us that the booking is only for 2 persons and not for 3, even I had the confirmation for 3 adults. We were given the room keys after an hour. Later in evening I made a call to hotels.com in London and let the guy at reception talk to them and get confirmed on phone that the booking is for 3 adults but no, the hotel staff was still asking for the payment for 3rd person. We stayed there for 3 nights and thought everything was OK as the hotel staff didn't mentioned anything. But no, again at the time of check out they had the same old argument about the payment for 3rd person. Had again an argument for about 10-15 minutes and the girl at the reception and an other guy(manager/owner) on the phone were not interested in what I was saying, they just wanted the money for 3rd person. Then at last when I said, it's enough now and no more arguing and they should call the police and I'll tell the police how you people are harrassing the innocent guests then the girl at the reception suddenly got a message from the man on the phone that, LET IT BE. Only then we were releived from this mental torture. Linen wasn’t changed during our stay and toilet paper was given only when asked. Average room standard. And it's not a beach resort as it's described, but it's not far from beach either, around 200 meters. Hotel staff was nice otherwise.