Ratings based on 33 Verified Reviews

2.7 out of 5
48% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice and comparative cheap hotel near the mermaid

Posted Jan 1, 2017
Me and my partner went there for the Christmas Holidays. Quite convenient location on the main road with good parking space. There was one general store located just opposite along with a crowded Chinese restaurant. The room was clean and amenities were good. However, you could have WiFi in only one device, toiletries were limited. Their restaurant was closed due to Christmas, but looked good from outside. Overall value for money.
Comment from Hotel Management
Jan 5, 2017 by Shirley/Manager, Hotel Management
Thank you, As it was our busiest time of the year, we wish to thank all our guest for their co operation in assisting with parking, the use of our laundry and pool area. Our rooms are not serviced daily so toiletries that are provided on arrival are no restocked during your stay. Our cafe will re open shortly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable

Posted Oct 16, 2016
I enjoyed our stay. It was perfect for a short stayed and the price. The rooms very very nice and clean. The rooms are a little out dated
Comment from Hotel Management
Oct 17, 2016 by Shirley/Manager, Hotel Management
We are pleased to hear that your stay was a pleasant one even though the rooms are out dated. This did not reflect the most important aspects of your stay.. clean and basic comfort with service was met.
2 out of 5
by A verified traveler from Wellington NZ

Not worth staying

Posted Aug 28, 2016
It's cold at night and the room AC is not set for heating mode. Blankets weren't good enough Lot many rules and regulations to follow and no convenience in return
Comment from Hotel Management
Aug 29, 2016 by Shirley/Manager, Hotel Management
All split systems have a heat mode. Guest must change the remote to suit condition of the weather. There is a winter blanket for each bed in each room extra are available on request you just need to ask the staff and they will happily oblige to suit your need. This motel has a variety of guest which include small children, older guests and many guest travel alone. Our motel rules are for the comfort and safety of all guests to ensure each and every guest has a comfortable, safe stay.
3 out of 5
by A verified traveler from Brisbane

cheap hotel

Posted Aug 18, 2016
Pros: cheap
Cons: less bleach smell on entering the room
Location: Hotel was exactly the location we required that is why we selected it. It was near friends who were staying at a near by resort that we were visiting.
If you are looking for a cheap hotel just to sleep in this will do. Nothing special at all - we had the back room which we are very happy about as no noise at all.
Comment from Hotel Management
Aug 19, 2016 by Shirley/Manager, Hotel Management
thanks guys. Our use of high grade chemicals is to ensure all hygiene grades are met. The use of bleach is to make sure that there is absolute high sanitation levels in bathrooms and toilets.
1 out of 5
by A verified traveler

Disgusted

Posted Aug 1, 2016
This hotel was probably the worst hotel I have ever stayed in. The room was dirty and full of mold. The paint was peeling of the roof the general cleanliness was non-existent. The shower still had hair in the drain (see photo). How this hotel is rated anything above 1 star and allowed to remain open is beyond me. My mate and I paid $180 a night for a 2 bedroom unit and felt we were lucky to survive. Expedia this hotel damages yor reputation to be associated it it.
Comment from Hotel Management
by Shirley/Manager, Hotel Management
In response to this we would like to add that the shower was cleaned immediately reported. The style is old and while a lot of effort is put in to clean the rooms they still are old but clean. It requires some extra TLC to maintain because of the age of the building. but for those looking for cheap clean without flashy cosmetic appearance then look for the budget. We are 3mins from the beach close to public transport so prices reflect this. Remember high demand higher tariffs on weekends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2016
Good Location and well priced for the overall situation.
Comment from Hotel Management
Jul 21, 2016 by Shirley/Manager, Hotel Management
Thank you for your review.
1 out of 5
by A verified traveler

Worst hotel.

Posted Oct 16, 2015
Scary, noisy, very cheap toiletries, will not stay even near to this dirty hotel.
Comment from Hotel Management
Oct 18, 2015 by Manager, Hotel Management
This motel is located in a affluent area in Mermaid Beach close to the beach and public transport. Although old it is a BUDGET which offers an onsite manager for safety. . We use high grade sanitizing products for all cleaning and linen is supplied from a reputable source.
3 out of 5
by A verified traveler

Posted Oct 2, 2015
not too bad, not too good...… I was mistaken think it close to surfes paradise.
Comment from Hotel Management
Oct 5, 2015 by Manager, Hotel Management
The property is in Mermaid Beach about 5 mins drive from Surfers Paradise. There are bus services to allow you to get there within 15mins.
1 out of 5
by A verified traveler

The worst place I've ever stayed...

Posted Sep 28, 2015
Cons: Hire cleaners and do some maintenance.
Location: Only thing going for it really, close to all the action in the GC.
This place has to be the worst place I have ever stayed in my life, dirty, run down, noisy and overpriced for what you got. The only reason we didn't leave was because the sheets were clean and the bed was comfortable and that was all we needed as we were only in the GC for two nights to visit my dying mother. The bathroom was so dirty we had to wear shoes in the shower, you have been warned don't do it...stay away.
Comment from Hotel Management
Oct 5, 2015 by Manager, Hotel Management
The property is old granted but on offer is clean comfortable beds. there is no luxurious items on offer but if its budget pricing this is it. The showers are cleaned with bleach product and sanitising agent each and everytime. Our prices reflect high and low season like everywhere else.
1 out of 5
by A verified traveler

Horrible experience in montego motel

Posted Jul 31, 2015
We did a booking online seeing the photos but it turned out to be worse when we saw things there like rotten bathroom door, refrigerator and heat pump making weird noise which made disturbance in our sleep.last night of our stay was terrible as the power was turning off and on and wasnt fixed till morning. The hotel needs lots of maintenance.
Comment from Hotel Management
Aug 4, 2015 by Manager, Hotel Management
Unfortunately there was an issue with a power circuit which could not be fixed in the wet dark evening but was fixed as soon as possible the next morning. Some of our fridges are older so can be a little noisy at times.We do apologize if this was an issue. We can only fix problems if we know about them. It is hard to have things fixed immediately but maintenance is always an ongoing thing