Ratings based on 2,396 Verified Reviews

4.0 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, Australia

Convenient location 3-5 minute walk to tram stop

Posted Jun 8, 2017
Pros: It was in a good location, had a nice balcony area. With a revamp this hotel would be great.
Cons: The bathroom needs a revamp, modernised. Breakfast could be a lot hotter.
Location: On the Gold Coast there is plenty to do, lots of great bars and restaurants to dine at, all within a short tram ride.
Although the bathroom floor had been wiped down it has a lot of staining on it, making it look dirty. The grout was old and stained all over the floor and areas around the bathtub. The bedroom itself was clean. The bed was too bouncy. This hotel is badly in need of a revamp. The concierge staff were friendly and helpful. Breakfast was very average, although all the food was fresh, the hot foods were cold, only served fried eggs, did not ask about any egg options. The pool was closed for renovations.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

NICE HOTEL

Posted Jun 6, 2017
Pros: Location, cleanliness, spacious rooms, good staff, good facilities
Location: Beach, shopping, transport, tourist attractions, all short walk away
Convenient to all amenities, good facilities, clean, good staff
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
It was ok. Enough of this survey stuff please expedia i gave my review now enough
2 out of 5
by A verified traveler

I will never go there again!

Posted May 27, 2017
Very bad. Room was not cleaned properly. The furniture were so old and uncomfortable. Coffee was not refilled and more ...
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted May 25, 2017
Pleasant experience overall. Nice facilities Nice and comfortable room set up. Not far from the local woolworths
4 out of 5
Recommended
for Everyone
by A verified traveler from gold coast

Better than expected

Posted May 1, 2017
Pros: everything
Cons: wi fi no security
Location: everything nearby beach entertainment restaurants
clean room with excellent facilities. hotel has good facilities eg pool sauna spa food restaurant
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice location helpful staff

Posted Apr 28, 2017
Pros: Size, pools,location
Cons: Thickness of walls to reduce noise
Location: Suited us as not to close to city
Very spacious rooms, clean,we'll serviced, option of single bed in lounge if staying on ground floor not a good idea as people traffic from around 5am will wake you and keep you awake, walls need to be thicker.
4 out of 5
Recommended
for Everyone
by A verified traveler

Check in hotel staff was unfriendly

Posted Apr 27, 2017
Great hotel location centrally located. Hotel staff was unfriendly but hotel is great.
1 out of 5
by A verified traveler from Auckland

Skungy hotel

Posted Apr 25, 2017
Cons: The rooms need modernising and refit as not acceptable in current state for the price.
This hotel is old and dilapidated , needs a serious update.
4 out of 5
Recommended
for Everyone
by A verified traveler

It is very close to transportation

Posted Apr 22, 2017
Large balcony and living room provide very comfy environment to guests. Roomservice is in time and nice. Nevertheless, I recon that hotel should get a coffee machine for breakfast.