Location was the only good thing
Posted Jan 30, 2016
We arrived at the apartments at 9am hoping to drop off our bags and start exploring, however, even though it stated reception would be open from 8.30, no one arrived until around 10.30. We understand check in was at 2 but we have never had any issues dropping off our bags at a hotel/apartment and coming back at check in time. There were also others who were already checked in constantly checking to see if there was someone available at reception as they also needed assistance. There was a phone and several numbers listed to call if reception was unavailable, however, every single number was engaged. When the lady did eventually arrive there was no apology, we were just told that check in was at 2 and we should have notified someone if we intended to come earlier. WHAT?! How about you just be where you're supposed to be on time! The dishes looked as if someone had spit shined them with a rag (probably because they ask guests to clean it themselves before they leave or else extra cleaning charges apply) and the fan made terrible noises. The only good thing was the location, very close to the mains streets of surfers (5min walk). Our flight was at 5pm so we left our bags at reception with a different lady and she was there just as she said she would be when we came back to get them so that was good.