Warning: avoid Equinox Hotel
Posted Jan 3, 2016 on Hotels
Equinox Hotel was the worst hotel that we have ever stayed at in our lives. Staff were unprofessional and apathetic to customers and the rooms were filthy. Despite selecting the "pay on arrival" option online, Equinox removed 30% of the fee from our account without any notice or authority from us well in advance of our stay. When we tried to check in there was no staff available and when we called them they brushed us off dismissively which delayed check in. The shower did not work, the Airconditioning unit would not work beyond a very low cost-saving setting nor was the air conditioned, there was no toilet paper for the toilet and there were an existing customers half used soap and shampoo left in the shower unit which led us to believe that the room had not been sufficiently cleaned prior to us checking in. The cleaners moved from room to room with a stolen supermarket trolley which added to the utter disgust of the property. We are not a fussy couple as we understand that you get what you pay for, however after paying $350 per night for the experience described above we feel completely ripped off. We will never stay at the Equinox Hotel again, nor recommend that anyone else stay at the abomination. Zero star rating, very third world.