Beach nearby, white sand
Check availability

Reviews of Equinox Resort

3.5 out of 5
Equinox Resort
3458 Main Beach Parade, Surfers Paradise, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 210 reviews" "
Rating 8 - Good. 82 out of 210 reviews" "
Rating 6 - Okay. 54 out of 210 reviews" "
Rating 4 - Poor. 13 out of 210 reviews" "
Rating 2 - Terrible. 19 out of 210 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mick

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2024

6/10 Okay

Kevin

Traveled with family and small children
Disliked: Cleanliness
Property was largely occupied by elderly people who lived there. Not that this was an issue, but it did come as a bit of a surprise. I would not class it as a resort. Our apartment was only serviced (towels changed, beds made) once in our 10 day stay and apartment was a bit out dated. On a positive note the apartment was in a quiet area and located right in front of the beach with great view from the balcony. Front reception staff were friendly and helpful.
Stayed 10 nights in Dec 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff realy friendy. This is our 3rd year and wouldn,t go any where else. Close to trams which take you to pacific fare and helensvale.great place to stay.
Stayed 21 nights in Nov 2023

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for age of building
Stayed 3 nights in Jul 2023

10/10 Excellent

Charles Alexander

Stayed 11 nights in Jul 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were excelent.accomodation very nice. Would recomend it to every one. Older building, but kept up to a high standered.
Stayed 21 nights in Apr 2023

8/10 Good

Joy Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and view from 7th floor. Lift is annoyingly slow. Notice of linen change would have been helpful as I was a bit startled when guy came in to my room unannounced. Box of tissues and an extra toilet roll would be good for a 9 day stay.
Stayed 9 nights in Apr 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Very friendly staff, older property but all the amenities were clean and comfortable.
Stayed 27 nights in Feb 2023

8/10 Good

Lorraine

Stayed 4 nights in Nov 2022

2/10 Terrible

Josephine

Stayed 11 nights in Sep 2022

8/10 Good

Andrew

Stayed 2 nights in Aug 2022

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always hard to review 'accurately' when rooms that are 'individually owned' may vary. For our experience, I would describe the room we were allocated as tired and long overdue for a reno. The Equinox is convenient for public transport, walking, and has lovely views with good facilities eg pool, spa, steam room, bbq's etc.
Stayed 9 nights in Aug 2022

8/10 Good

Amanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Reception checked us in early & were obliging above & beyond. The ocean & mountain views from our studio apartment were magnificent. A superb view from every window. For the price, our stay was sensational.
Stayed 7 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hey please do better for long term-ers
Different owners for different rooms with different set-up. The answer I got from reception for balcony chair for 2 rather than 1. Had to ask for missing sink/ bath stoppers, or even a cutting board. I had to bring my own pair of food scissors for kitchen use. We had to improvise where we can move the big microwave so we can use the kitchen bench for food prep. we're hoping we get a better room when we get back, as we've re-booked Equinox again in near future for long term.
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fantastic location!
Fantastic location, directly across the road from the lovely beach. Proximity to cafes, pubs, restaurants and shopping was great - we walked everywhere! The hotel has seen better days but the location and the ocean & canal views from our room definitely made up for it tenfold! Added to that, undercover secure parking was free. Service was great upon check in and again upon check out. We will definitely stay here again.
Stayed 3 nights in Jun 2022

8/10 Good

Magdy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice apart from the reception
We had to book the Equinox resort late around 5.30 pm on the day we arrived. Contacted Equinox switchboard who confirmed our booking and informed us that the property manager will meet us on site. The property managers reception was not nice. We were told off for booking late and how did we inconvenient him because he had to come back after working late that day and had to come back to check us in. The unit was nice with good views , close to entertainment, shopping and transport
Stayed 4 nights in May 2022

8/10 Good

Tarsha

Traveled with partner
Liked: Amenities
Location and views were impressive. Staff pleasant and room was satisfactory.
Stayed 3 nights in Feb 2022

8/10 Good

Tim

Liked: Staff & service, amenities, property conditions & facilities
The facilities and property were clean . It is an older block of apartments but well maintained. Enjoyed our stay.
Stayed 5 nights in Jan 2022

2/10 Terrible

Hoq

Stayed 5 nights in Dec 2021

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was across the road from the beach so that was good. It's an old building, rooms need some repairs. But it was cheaper than the rest so you get what you pay for i guess.
Stayed 7 nights in Dec 2021

6/10 Okay

nazanin

Traveled with partner
Disliked: Property conditions & facilities
the property is a bit old .when entering the building you can realize the smell of an old building. the apartment it self was clean with good views but the issue was that no cleaning was done through our stay and no facilities for cleaning toilet bowl or cleaning the floor is provided the location was really good near the public transport , beside the ocean , far from the hassle and bustle of surfer paradise overall it is a 3 star hotel
Stayed 5 nights in Dec 2021

8/10 Good

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older resort but with all the facilities and just across from the beach. Our room could do with a more comfortable lounge. There was no frypan or oven trays so I don’t know why they bother to even have a kitchen in the room. The bathroom was very small so only good for a weekend for somewhere to sleep. We did have a good view and the managers were very nice.
Stayed 8 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that i had views of city,ocean and river. The tv had foxtell channels and i had everything i needed to have a comfortable stay. The unit and everything in it is dated but for the price i paid i thought it was worth it.
Stayed 5 nights in Jun 2021

8/10 Good

Tina

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close enough to walk in to town and far enough way from all the hustle
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outdated, the bath had dents in it carpet had stains and the blankets were yuk! had to pay for extra towels and had to buy our own toilet paper phone didn’t work in the room no wifi I couldn’t spend more then an hour in the room just felt so dirty! Couldn’t use the pool or spa as it was getting maintained.
Stayed 5 nights in Apr 2021
Response from Front Office on May 4, 2021
Apologies that you didnt enjoy your stay with us. If you had come to reception to advise of any problems you were having, we would of given you the wifi code. As this is not a serviced hotel, we dont service the unit or replenish the starter kit of toilet paper, dishwash liquid etc on a daily basis, only for stays longer than a week. The pool fencing was being replaced hence the pool and spa closure but this was reopened on the weekend (two days into your stay) for all to use.

4/10 Poor

David, Gold Coast

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, not maintained, unit not cleaned properly
Stayed 7 nights in Jan 2021

8/10 Good

Dianne, Sydney nsw

Traveled with partner
Liked: Staff & service
Handy to public transport close to.beach and parks also walking distance to surfers paradise entertainment & restaurants
Stayed 12 nights in Dec 2020

6/10 Okay

Mario

Liked: Cleanliness
Stayed 7 nights in Dec 2020

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price was right. great value.
Close to Surfers.Older complex but rooms were clean,check in quick,great view very satisfied.
Stayed 4 nights in Oct 2020

10/10 Excellent

David, Brisbane

Liked: Staff & service
Loved the facilities steam room and spa enjoyed our stay very much
Stayed 4 nights in Feb 2020

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay tidy and friendly
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room that we got was nothing like advertised on expedia. Substandard/ out of date and broken chattels.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit was HUGE. Full size fridge/freezer in a fully functioning kitchen. Wonderful views and just a few steps to the beach.
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
Nice pool and rec area, slightly outdated but its got the main things right. Room was nice enough. However, the bathroom was a hassle to figure out how to use the attached shower head and the rails where not secured at all. But you make do.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything . Close to surfers paradise.
Stayed 4 nights in Nov 2019

6/10 Okay

Suchada

Traveled with family
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I really enjoyed our stay at equinox sun resort! The staff were lovely and it felt extremely homely. Our views were magnificent from the top floor. The only thing is that our apartment was quite worn out and due for some fixing and a little TLC as well as some new pots and pans - otherwise fantastic!
Stayed 10 nights in Nov 2019
Response from Michaela on Nov 22, 2019
Thank you for your review. We are so glad that you enjoyed your time here and we hope to see you again soon :)

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super happy
I have to say it was better than I expected the room was well equipped and clean.
Stayed 5 nights in Oct 2019
Response from Michaela on Oct 15, 2019
Thank you for staying with us Brett, we hope to see you again soon :)

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful time out
I enjoyed the views from the room, it was spacious and comfortable. It was also convenient to shops. Staff at reception were very friendly. Overall I enjoyed my stay.
Stayed 3 nights in Oct 2019
Response from Michaela on Oct 15, 2019
Thank you Andrew for your lovely review, we hope to see you again soon :)

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It is tired and run down. Guess the price reflects that? First night late checkin process was smooth. Instructions in envelope but no WiFi code for kids. Only 1 roll of toilet paper. Went to reception before we went out for the next day. They promised more... arrived back from our day out, no paper, reception closed. Great location. Good parking. Just a very tired apartment. Gym pool sauna fine.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location...The property is opposite the beach
Stayed 5 nights in Oct 2019
Response from Michaela on Oct 15, 2019
Thank you for your review, we hope you come back to visit soon

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
An Honest Review: Feedback for Consideration
The “resort” in the hotel’s title is misleading. While the staff are lovely people, there are only three to manage all 14 floors, with outsourced cleaners that tend the room once a week. The pool, spa and sauna/steam rooms are lovely but in desperate need of maintenance and proper cleaning. The lifts are rather slow and in need of maintenance. And, to top it off, the foyer has a pungent scent to it (obviously a candle or diffuser) that reminds one of the geriatric ward of a hospital — rather unpleasant. The exterior of the hotel is not as it appears in the photos. The hotel’s main facades have obvious rust and peeled paint that need ‘touching up’. However, the room itself was lovely and most enjoyable with a grand view spanning the Surfers Paradise Beach to the Estuary and Macintosh Park. The hotel has a nice location, positioned 1.2km walk from the Surfers Paradise sign and Cavill Avenue, or 600m from Macintosh’s Park. It’s a beautiful stroll.
Stayed 7 nights in Sep 2019
Response from Michaela on Oct 15, 2019
Thank you for your honest review :)

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Sep 2019
Response from Michaela on Oct 15, 2019
We hope to see you again soon :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The ocean view was breathtaking close to transport
Stayed 7 nights in Sep 2019
Response from Michaelaa on Oct 15, 2019
Thank you for your lovely review, We hope to see you again soon :)

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 6 nights in Sep 2019
Response from Michaela on Oct 15, 2019
We hope to see you again soon :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was very spacious and clean. Great view of canal and ocean.
Stayed 3 nights in Sep 2019
Response from Michaela on Sep 26, 2019
Thank you for your lovely review, we hope to see you again soon.

10/10 Excellent

davidsuch, nsw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a new renovated room. staff were excellent helpful and friendly. great facilities.
Stayed 12 nights in Aug 2019
Response from Michaela on Sep 20, 2019
Thank you for the nice review, we hope that you will be back again soon :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A..........................................................
Stayed 4 nights in Aug 2019