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Park Hyatt - Chicago - Chicago Hotels
Rating: 5.0 Stars
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Park Hyatt - Chicago

800 N Michigan Ave, Chicago 60611 - Map
 
 
"Solid 4 star hotel"
This was my first stay at the Park Hyatt... my first two encounters with the hotel staff at the front desk was completely sub par. The communication was extremely poor as I inquired about the hotel details and my room. If I was at the front desk and someone expressed this was the first visit to the hotel I would go out of my way to accommodate and educate but apparently this is a lost art in both training and execution. Other than the front desk this hotel performed up to a 4 star standard. I would stay again but would not count on the front desk staff for service. I would have liked to have stayed in a different room and that issue could have been avoided with adequate care for service and communication. I came prepared to ask specific questions from the little research I could find and unfortunately did not get what I hoped for and paid for as a result of this issue. Overall there were a lot more pro's than con's with this hotel. The service throughout the rest of the hotel was great and the girls that perform the turn down, room cleaning, and delivery of in room service are outstanding.
A Traveller
Located in Rush Street, this luxury hotel is steps from Lookingglass Theatre and Chicago Water Tower. John Hancock Center and …More

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