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We haven't stayed here before. The check in process took a while to stand in line, but the front desk was staffed by very pleasant and helpful people. Our room was most spacious with a living room area (pleasantly surprised), beds comfortable, two TVs, quiet. The carpet however, needs updating - ...
Hotel and staff were great. Had a Suite with a lake view, very nice. Was a little disappointed, thought the Steakhouse was part of the hotel, it is not connected. The only access to the Steakhouse was outside and down the block, the restaurant was very good. It wasn't that far, just did not want ...
The check-in process was super quick. Eren was wonderful. Stayed in a newly renovated room, it was absolutely beautiful and the view was incredible. I LOVED the breakfast! OMG, it was so delicious! I am excited to stay again soon!
Best experience everyone there was friendly and wanted to help and make great recommendations. And close to all you wanna do
The Omni far exceeded our expectations. Right in the heart of Chicago, so you can walk to most restaurants and shops. The indoor pool and hot tub were nice and the milk and cookies for the kids along with the activity bags was a very nice touch.
My husband and I loved staying here! The location just couldn’t be any better we used lyft to get around but honestly we walked to most places. The Hancock building is right behind the hotel you can walk there. Also the mall is literally an elevator ride away! We found a little cuban café right behind ...
This is a beautiful hotel in a great location. Only 2 concerns: the carpeting in our room was very dirty/stained and it was difficult to sleep with the "wind noise" all night long.
The hotel was great, only issue is the pull out bed (sofa) was horrendous. My kids were sleeping on it and they could feel the springs. Brought it up to staff and best they could do was put blankets underneath which improved it slightly but for a 5 star hotel they need to find a better solution. ...
A very convenient area. Pet friendly. Staffs were friendly and kind. We went to the hotel to celebrate New Year. It was very secure on New Year’s Eve. Security gys blocked the elevators to verify people who have room keys.
We loved this hotel. The location can't be beat if you want to stay in downtown Chicago. The staff is friendly, rooms were clean, and of course, the kids had a ball in the indoor pool.
Came to hotel because I had a procedure being done a Northwedtern hospital the hotel was perfect room was nice done very calming I would definitely come back just because
Staff was incredibly nice. Hotel was a great place to stay right in the middle of the magnificent mile. Hotel restaurant food was over priced for the amount of food you got but I guess thats to be expected. Room was beautiful. Really enjoyed experience.
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