Posted Jan 14, 2017
So excited about staying at this hotel having seen it on TV. We have stayed in many hotels all around the world but this would not rank very highly. The swimming pool had an area which stated for over 18s but was more like a children's play area. Whilst they say they are a five star hotel, it seems that the management forgot to tell the staff, as a number of them were unhelpful, although to be fair they also had some helpful staff. The funniest thing has to be when we checked out at 11:00 am and the receptionist told us that we may no longer use the pool facilities unless the pool staff agreed and we would have to sit at a table and chairs not on the sun loungers. As we were on a international flight and were not being picked up to the evening we enquiried about keeping the room to late afternoon but we were told that we would have to pay the full rate, which was more than we had paid on Expedia.