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Reviews of Paradise Island Resort

3.5 out of 5
Paradise Island Resort
1 Paradise Island, Surfers Paradise, QLD

Reviews

6.6
Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 326 out of 1000 reviews" "
Rating 6 - Okay. 250 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 104 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Traveled with family and small children
Liked: Staff & service, amenities
Seems good for an overnight stay, but it it’s run down and could do with a upgrade..
Stayed 3 nights in May 2022

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very old and had worn out hard mattresses. After flushing the toilet would not refill straight away. The room needed a face lift and some maintenance but was clean. Staff were always pleasant and welcoming. The only real downside was the condition of the mattress otherwise a very enjoyable stay
Stayed 3 nights in Apr 2022

2/10 Terrible

Peter

Stayed 4 nights in Mar 2022

2/10 Terrible

Jordon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dryer didn’t work, tv didn’t work, dirty towels !!
Stayed 6 nights in Apr 2022

6/10 Okay

Sevinc

Stayed 4 nights in Mar 2022

4/10 Poor

ronald

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly situated, Short walk from restaurants and other facilities. If you are into fishing easy access to the pontoon and has a lovely pool area.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We haf abeautiful stay higjly recommended
Stayed 6 nights in Feb 2022

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything beautiful people gorgeous one of the best I've stayed at
Stayed 1 night in Feb 2022

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. Curtains had dirty hand prints on them could not even use the freezer it was so frozen over. Rat poo in bathroom drawers bed was 2 singles put together and 1 was a inch higher than the other , so uncomfortable. Would never recommend this place to anyone. Needs to be rebuilt.
Stayed 7 nights in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Allan

Stayed 1 night in Feb 2022

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, good amenities, staff very accommodating, great lock up parking underneath; Unfortunately Rooms are now very old 30 years; need major updates; Furniture is very old & out of date; Carpet stains, wall stains, balcony not clean-dirt & bird poo everywhere, very disappointing rooms to stay in;
Stayed 5 nights in Jan 2022

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, amenities
Good location. Easy walk to the beach precinct. Resort is dated but clean and comfortable. $200 key deposit was taken off credit card but was told it would take 5-10 days for it to be returned. Very difficult to find a parking spot in the carpark.
Stayed 1 night in Jan 2022

8/10 Good

Robyn

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Reasonable price has everything you need the room was a bit dated but clean. Only downfall was the lady at the desk was a bit unpleasant.
Stayed 2 nights in Jan 2022

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t return
Our particular apartment was original/not renovated/very rough, felt unclean and had terribly stained carpet and a damaged kitchen counter top. No dish washing liquid, wipes/scrubbers or tea towels. Only booked for a place to sleep, thankfully did not spend any leisure time in apartment. From the balcony it appears there are nicer renovated places in the same complex.
Stayed 2 nights in Jan 2022

2/10 Terrible

Rachelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Corlea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and value for money
Stayed 1 night in Jan 2022

4/10 Poor

Riley

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Clean room hard to deal with staff
Stayed 1 night in Dec 2021

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value - but
The location is a little further from Broadbeach (500 metres) than most rentals and many units face the carpark. Rates are very reasonable so pay a little extra to get a 1BR Riverview apartment which is spacious and has a nice outdoor area. We liked the security and underground parking BUT our bed mattress (apt 24 A) was terrible, but would stay there again if they replace it
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dated with stained carpet, no coffee provided and very limited bathroom products (soap & shampoo with no face cloths). The balcony whilst it had a nice view the glass is very dirty & the floor was littered with cigarette butts. Yes this is one of the cheaper places 5mins walk to the beach there still should be min standards.
Stayed 1 night in Jul 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

6/10 Okay

Brian, Brisbane

Traveled with partner
Liked: Amenities
Great place and great position, needs dusting and had to clean out the aircon filter (but most hotels are the same) exhaust fan not working in the shower toilet room (fairly important) torn dirty curtain. Lamp shade without bulb, fridge and about 6 inches of ice around it. Management only has to inspect the rooms every now and then, other than that it wasn’t a bad place.
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mouldy doors - internal and external, mouldy shower curtain and bathroom, stained bath, kitchen bench peeling off, taps lifting up out of units. Overalk a tired, dated and dirty room in need of update and thorough clean. Very dusappointed.
Stayed 7 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020

8/10 Good

Tanya, Gympie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Pleasant, comfortable, friendly and welcoming staff.
Stayed 5 nights in Sep 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Booked a room for 4. No beds for kids. 2 x trundles dropped off, one broken and could not be used. Trundle mattresses were filthy and blankets smelled awful. Carpets not vacuumed well.
Stayed 1 night in Sep 2020

8/10 Good

Sam, Redland Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. No issues. Didn’t really have time to use the facilities other than the room - but the pool area looked nice. Unfortunately we didn’t have the best view, but if you have a view of the water - you’d be happy!
Stayed 1 night in Sep 2020
Response from Richard on Sep 19, 2020
Thank you for your comments. We do all we can to maintain the property to provide a great experience. Please let us know in advance for any future booking and we most certainly will provide you with a river and city view if available. Kind regards Management

6/10 Okay

Bignuts90, Brisbane

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reasonable hotel for the money however a little bit dated. Resorts location is good for easy access to surfers paradise bvld. The only issues we had upon entering the room were the washing machine was leaking water into the bathroom which created a slip hazard for our young children which resulted into us having to turn off the water to the washing machine in order for it to stop leaking which is not too good after only being in the room for less than 10 minutes. The carpets were also less than impressive with a lot of old staining and old damage around the room which didn’t give us a comfortable feeling as you spend a lot of time not wanting the kids to be sitting and crawling on the floor due to its questionable cleanliness. Not much in the way of activities at the resort itself so we found ourselves spending a lot more time out in the Gold Coast area which can be a blessing but also somewhat frustrating. The hotel Staff super friendly and very welcoming but parking was also a minor issue due to the large number of live in residents, parking spaces for guests were few and far between and felt like a constant battle to retain a space to park at the end of the day. The other issue we found was a lot of noise from the down stairs bar would travel up to room with tipsy patrons roaming the hallways in the early hours of the morning with sound travelling quite easily through the hallways and into the rooms. Overall our stay was.....ok 4/10
Stayed 2 nights in Sep 2020

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Rania, Gold Coast

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room we got was really dirty walking through carpet leaving black dirt on our feet bugs inside bedroom Balcony really dirty bird poo everywhere blankets were dirty room smelt like it hadn’t been aired out in months pool area is beautiful but other than that would not stay again unfortunately
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed close to everything, room was clean and staff were friendly.
Stayed 2 nights in Aug 2020

6/10 Okay

Dianne

Disliked: Property conditions & facilities
Needs refurbishing
The resort was an ok place to stay for one night. It is centrally located and the position on the river was very pleasant. However the room itself where we stayed on the ground floor is badly wanting a good overhaul to entice a longer stay.
Stayed 1 night in Jul 2020

10/10 Excellent

Kerrie, Queensland Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay in a great location and at an affordable price
Stayed 1 night in Aug 2020

8/10 Good

Robina

Liked: Cleanliness, staff & service, room comfort
The resort is excell rooms are fairly priced, online
Stayed 7 nights in Jul 2020

8/10 Good

Alison

Liked: Staff & service
Great spot!
Great location for us. Visiting son who lives on island so 2 min walk, also 10 min walk into middle surfers so very convenient. Room was very spacious, had a studio, but needs maintenance, lots of things looking tired and worn. In saying that, was comfortable and perfect spot for us. Will return
Stayed 3 nights in Jul 2020

4/10 Poor

Deb, Emu Park

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Put it this way... Sat on the couch and my knees were higher than my butt! Room looked and felt dirty. Big wad of long black hair behind bathroom door ( mine is short ) and my friend has short blonde. Cigarette burns on the bathtub, crack in the toilet bowl, dirty patching on the floor of bath / shower. Could write an essay.. Overall not happy!
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
My room was right next to shared dryers/washing machines which were extremely noisy, room was very outdated and smelly, was scared to sit on couch it was so stained and shower curtain was old and full of mould! Bed side lamp did not work, couldn’t wait to leave and unfortunately won’t be back :(
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2020

2/10 Terrible

Douglas

Disliked: Cleanliness, room comfort
Arrived and no receptionist could not get into building after much effort got to room to find not cleaned from last guest after more phone calls told I had been given wrong room more calls 2 hours later got to right room no apologies just an awful experience
Stayed 2 nights in Jun 2020

8/10 Good

Cindy, Brisbane

Traveled with family
Disliked: Cleanliness
It would been a great hotel in its time, just needs a little paint here and there. A good scrub and fix the water pressure, shower was terrible.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The after hours check in is a scam to rob a 9 month pregnant female alone of her money then leave her to spend the night with no where to go while the hotel and booking website pass fault to one another Unable to resolve anything i spent the night on the street.
Stayed 1 night in Apr 2020

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Wi-fi did not work. Balcony wasn't swept and dirty so I didn't go outside. Bed was comfortable and clean but the mattress had a huge dip in it. There were stains on the lounge and carpet. The bathroom was clean and tidy. The breakfast buffet was limited, no bacon but lots of tinned baked beans and spaghetti.
Stayed 2 nights in Feb 2020

2/10 Terrible

Angie, Brisbane

Traveled with group
Disliked: Cleanliness
My unit smelt really bad, shower curtain has fungus all on it, cups dirty. Restaurant was dirty, I paid for breakfast, there was no food and what was there was old and dry looking. I will never go back. Very disappointing
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Needs updating and a good cleaning has great amenities and close to shopping, beach, casino
Stayed 3 nights in Feb 2020