Ratings based on 1,121 Verified Reviews

4.8 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Nice hotel, clean and modern with good facilities. Staff were kind and friendly
Comment from Hotel Management
Apr 25, 2017 by Ian, Hotel Management
Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from T

Good Location

Posted Apr 23, 2017
Good location and facilities. Room was good, but sofa wasn't comfortable
Comment from Hotel Management
Apr 25, 2017 by Ian, Hotel Management
Hi Zac, Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

beautiful hotel with an incredible view

Posted Apr 23, 2017
This hotel has a great view with absolutely nothing obstructing your view. The staff members were very friendly and helpful. The service provided was great and efficient. We had a buffet breakfast induced in our package along with free parking which was really convenient. The breakfast was freshly served every morning and the staff were quick on their feet.
Comment from Hotel Management
Apr 25, 2017 by Ian, Hotel Management
Hi zaynab, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Baldivis, Perth W.A.

Great location beautiful breakfast

Posted Apr 19, 2017
Pros: Location, breakfast, view from the balcony and facilities at the hotel
Cons: lift service was slow, fittings like handles on draws so they can be used and room cleaned properly.
Location: great.
Very nice place to stay and would stay at Peppers again, there was a few minor things we did not like which were, the time waiting for the lifts was a long time some time considering there was 6 lifts. Some handles on the bedroom draws were missing and you could not use them draws as you couldnt open them. The room was not cleaned well on one occasion. The location was great very central and close to lots of activities, the breakfast was beautiful.
Comment from Hotel Management
Apr 23, 2017 by Ian, Hotel Management
Hi Adam, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

You can't beat this place!

Posted Apr 18, 2017
Best hotel in gold coast to stay in! Right on the beach with an amazing view. Try to get a room between 15-25 for an amazing viewing experience.
Comment from Hotel Management
Apr 23, 2017 by Ian, Hotel Management
Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view

Posted Apr 18, 2017
Pros: Good position for shops and restaurants. Very clean.
Location: Beach directly opposite. Restaurants and shopping centre very close
Lovely modern apartment directly opposite the beach with amazing views.
Comment from Hotel Management
Apr 23, 2017 by Ian, Hotel Management
Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveler from Melboune

Excellent Hotel - very convenient

Posted Apr 4, 2017
Pros: Location friendly/helpful staff modern rooms
Cons: Perhaps cost
top class hotel, perfectly located for those with little kids. 1 minute walk to Cavil Ave, Woolworths, Timeszone etc beach is across the road. Rooms are very modern and the views are amazing. Best hotel I have stayed in on the coast ever
Comment from Hotel Management
Apr 6, 2017 by Ian, Hotel Management
Hi Joe, Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Green, OH

Excellent beachfront hotel

Posted Mar 30, 2017
We stayed in a 3 bedroom suite with 3 children this trip (we've previously stayed with no children tagging along) and I was impressed with the balcony views from both balconies. Yes, TWO balconies. The city view balcony was more or less an outside passageway between the kitchen and the other bedrooms, but it provided great views of the city and hinterland off in the distance. The main balcony provided excellent ocean views, and when we opened all of the sliding doors there was a very pleasant breeze throughout the apartment. We didn't even use the aircon! I can't recommend Peppers Soul highly enough!
Comment from Hotel Management
Apr 3, 2017 by Ian, Hotel Management
Hi Jermy, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager
2 out of 5
by A verified traveler from Gold Coast, Australia

For a 5-star hotel, this one misses the mark

Posted Mar 28, 2017
Specifically stayed at this hotel for a birthday celebration and this hotel really has gone downhill since our last stay there less than a year ago. It's starting to look run down and unmaintained, we had a consistent puddle in the kitchen from a plumbing failure (we asked a service person about this and never heard back), there was a kitchen drawer that didn't close properly, the fridge didn't dispense water properly, and there was a rude staff member at the front desk. It's sad to see since we had such a pleasant experience the last time around. We've stayed at many 5-star hotels around the world and this one falls short unfortunately. Our next big birthday celebration will be done at the Versace a few minutes down from this hotel or the Hilton the next street over.
Comment from Hotel Management
Mar 30, 2017 by Ian, Hotel Management
Hi, Thank you for sharing your experiences at Peppers Soul. Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our valued guests. Thank you & regards Ian Charlton Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent hotel, amazing views

Posted Mar 22, 2017
Just returned from an amazing trip staying at Peppers Soul. Beautiful hotel, amazing view from balcony. Apartments are spacious, modern and clean. Location is brilliant, beach on the doorstep, shops, restaurants, bus and tram lines all within a few minutes walk. Only negative would be the early check out time and not being able to check in early after a 24 hour journey from Scotland.
Comment from Hotel Management
Mar 31, 2017 by Ian, Hotel Management
Hi Amy, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager