Ratings based on 586 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, good location.

Posted Jan 29, 2017
Stayed 1night as we passed through on holidays. At last minute. Everything was clean, room was beyond spacious and good layout for bathroom. Only complaint you could Really smell cigarette smoke throughout the night very strongly.
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good venue for doing the Robina Triathlon

Posted Jan 22, 2017 on Wotif
Pros: Close to event.
Cons: A couple of pieces of crockery/cutlery in the room. There was no knife or plate.
Location: Robina Tri, Lonestar Tavern, Great Asian restaurants across the road. Try the vietnamese for their Pho!
Staff were happy to give us a 12pm late checkout and were very helpfull
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
by A verified traveler from maroochydore

Close to where we wanted

Posted Jan 19, 2017 on Wotif
Although the stay was a pleasant one, it has been disappointing to find that they took a $ 50 surety out of my account on arrival , not just a swipe of my card, and 1 week later I still haven't received it back in my account! The room was in exactly the same condition when we checked out and I have rung the hotel about this and they blamed the bank! Rubbish......... Holding that money for a week is ridiculous. It should have been processed after our room was checked! Incidentally, we couldn't watch TV as there was no batteries in the remote control. I wouldn't recommend the hotel unless people are willing to just throw $50 dollars away.
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Dear Maggie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel convenient for Surfers Paradise

Posted Jan 16, 2017 on Wotif
Nice hotel and reasonably priced if a little dated. Staff very helpful and courtesy bus into Surfers Paradise, Jupiters Casino, Robina etc very convenient.
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Dear Kaye, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice budget stay

Posted Jan 11, 2017 on Wotif
Stayed one night, good budget stay, rooms clean, pool better than expected. Easy to travel to pacific fair and Broadbeach with car.
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Dear Lou, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Excellent staff

Posted Jan 9, 2017 on Lastminute
Pros: Staff
Cons: Clunky sounding plumbing
All staff were just wonderful, every one of them was friendly and helpful
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Dear Helen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
3 out of 5
by Allan

Posted Jan 3, 2017 on Hotels
The entrance is not well signposted if approaching from the north
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear Allan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW Southern Highlands

Short stay over Christmas

Posted Dec 31, 2016 on Lastminute
Pros: Location , Quietness, Safe secure parking
Location: central to all gold Coast activities. Hotel supplies shuttle bus.
We were using this hotel as a base to spend Christmas with family on the Gold Coast. Location was great. Rooms were nice and quiet. restaurant had a great children's area with a special buffet for the children on Mondays and Tuesdays.
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Dear Peter & Hazel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
5 out of 5
by Jessica

Great Stay!

Posted Dec 31, 2016 on Hotels
Great stay. Pillows were a bit hard but otherwise very enjoyable. Fantastic pool
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Dear Jessica, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient facilities and location

Posted Dec 20, 2016 on Wotif
We had a 1 night stay and we're pleasantly surprised at the standard of room and location. Hotel has onsite pub with meals etc and lots of food options nearby. Large pool area a bonus. Good value for money
Comment from Hotel Management
Feb 7, 2017 by Jimmy, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager