Ratings based on 2,320 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great view of the ocean - and very quiet

Posted Sep 25, 2016
Cons: Offering water in the room would be appreciated. Even if it is a small bottle for your first night. Charging $7 for a small bottle is not helpful
The concierge staff were amazing and very helpful. As was all the staff I encountered. whilst I didn't eat at the hotel all my experiences were very pleasant. I would recommend this hotel and would definitely stay again. It is really well located.
4 out of 5
by A verified traveler from Canberra, ACT

17th Floor King

Posted Sep 4, 2016
Pros: Spacious room with wonderful amenities.. fantastic water pressure in the shower
Location: Great location, just far enough away from the Gold Coast.. great public transport with a $10 day pass that will let you use trains/trams/buses
A last minute booking that was easy and ultimately, very pleasing. Great location with access to quite superb public transport. Lots of great cafes and eateries within a 5 min walking radius. It is fantastic to wake up to a sunrise over water and then take a walk along the beach - very relaxing way to start you day
5 out of 5
by A verified traveler from Seattle WA

Great Hotel

Posted Aug 21, 2016
This hotel was near everything we wanted--the beach, restaurants, etc. We went to meet family from Australia there and had a great time. People were very nice and it was fantastic (considering how much it cost).
Comment from Hotel Management
Aug 22, 2016 by Amery, Hotel Management
Bonjour Michaelap, Thank you for this lovely review from your time at Sofitel Gold Coast. It sounds like it was a fun filled visit and an enjoyable reunion with your family. I am pleased you were well looked after by our team while you were here. We look forward to welcoming you back again soon. Warm Regards, Amery Burleigh
5 out of 5
by A verified traveler

Great Hotel, close to restaurants

Posted Aug 20, 2016
We really enjoyed our stay at this great hotel in the centre of Broadbeach. Away from busy down town surfers but close enough to many dining options and the casino. The staff were friendly and when they found out it was our anniversary they sent up a chocolate platter and bottle of champagne. We also enjoyed the breakfast which offered a wide variety of food options.
Comment from Hotel Management
Aug 22, 2016 by Amery, Hotel Management
Bonjour, Thank you for posting this delightful review from your time at Sofitel Gold Coast. It sounds like a wonderful way to spend your anniversary and I am pleased our team were able to assist with making your special occasion more memorable. We look forward to welcoming you back soon. Warm Regards, Amery Burleigh
5 out of 5
by A verified traveler from Adelaide

Great hotel in a great location.

Posted Aug 13, 2016
Pros: Location, facilities, and the wonderful staff.
Cons: NA
Location: Great restaurants, cafes, and the beach. Large shopping centre is walkable.
We had a great stay at the Sofitel. The location is perfect for the beach, cafes and restaurants, and the convention/exhibition centre. Pacific Fair shopping centre is walkable and there's a bus outside the hotel that will take you to Surfers Paradise and the theme parks.
Comment from Hotel Management
Aug 15, 2016 by Amery, Hotel Management
Bonjour Emily, Thank you for this wonderful review from your stay at Sofitel Gold Coast. It is great to see that you found our location to be convenient to everything in the area. It looks like you had a most enjoyable time. We look forward to welcoming you back again soon. Warm Regards, Amery Burleigh
3 out of 5
by A verified traveler from New Zealand.

Good location.

Posted Jul 25, 2016
Pros: Location and friendly staff.
Cons: A good dust in the rooms, comfortable bedding, clean windows, more than a hook to hang your towels on in the bathroom.
Location: Great location. Close to many eating places, oasis mall, monorail, pacific fair mall, convention centre, casino, beach, surf club, light rail.
Hotel was great location close to many eating places, pacific fair mall, beach, light rail, convention centre. Staff were welcoming and friendly. Reception area was delightful, but the room was a bit tired. Bed was not comfortable. Not sure if it would be ideal for families. Nice bar off the reception area.
Comment from Hotel Management
by Amery, Hotel Management
Bonjour LeeAnn, Thank you for taking the time to share this feedback with us from your stay. I am pleased you loved our handy location in the heart of Broadbeach. I apologise that you experienced some dissatisfaction in your room and I have shared these comments with our Executive Housekeeper to investigate further. We hope to see you back for another stay soon. Warm Regards, Amery Burleigh
5 out of 5
by A verified traveler

Perfect in every way

Posted Jul 15, 2016
Everything about the experience was amazing. Friendly staff and the views from the room were stunning.
Comment from Hotel Management
Jul 18, 2016 by Amery, Hotel Management
Bonjour, Thank you for this quick review from your stay at Sofitel Gold Coast. It is wonderful to read that you had an amazing experience and that our team took great care of you. It sounds like it was a very relaxing visit! We look forward to welcoming you back for another getaway soon. Warm Regards, Amery Burleigh
5 out of 5
by A verified traveler from Orange NSW

Very central to everything

Posted Jul 14, 2016
Pros: View
Location: Great restaurants within walking distance
We loved the locality to great restaurants, tram to Surfers when needed and the closeness to the beach. Great room with views up and down the coast. Would definitely return.
Comment from Hotel Management
Jul 18, 2016 by Amery, Hotel Management
Bonjour Lanie, Thank you for sharing these great comments with us from your recent stay. I am pleased you especially loved our handy location in the heart of Broadbeach. We are indeed within easy walking distance to everything in the area including the beach and shopping malls. We look forward to welcoming you back for another holiday soon. Warm Regards, Amery Burleigh
5 out of 5
by A verified traveler from B

Close to everything and excellent service

Posted Jul 12, 2016
I stayed in Sofitel Broadbeach with my partner for a week and we absolutely enjoyed our stay. I don't usually rate any hotels but Sofitel was just so great that I can't help but to rate it. The only downside was the slow free internet but other than that, everything was excellent.
Comment from Hotel Management
Jul 18, 2016 by Amery, Hotel Management
Bonjour Sunshine, Thank you for posting this glowing review from your stay at Sofitel Gold Coast. It is wonderful to read that you had a magnifique visit. I am sorry that you experienced some disruptions with the internet network but it is good to see this did not cause too much disruption to your overall visit. We look forward to welcoming you back for another enjoyable visit soon. Warm Regards, Amery Burleigh
4 out of 5
by A verified traveler from D

Girls weekend

Posted Jul 11, 2016
3 of us stayed in 1 room with 2 d beds which was lovely. Though the hotel knew there were 3 If us staying there was only 2 of everything- 2 wine glasses , 2 robes, 2 towels etc would have been nice not to have to call room service for a 3rd of everything. Other than that we had a great staying in a luxury affordable stay.
Comment from Hotel Management
Jul 18, 2016 by Amery, Hotel Management
Bonjour Dan, Thank you for taking the time to share this comment with us from your recent stay. It is great to see that you had a wonderful time. I apologise that our team did not place a 3rd set of items in the room for your arrival. I have shared this feedback with our Executive Housekeeper to investigate further. We look forward to welcoming you back for another getaway soon. Warm Regards, Amery Burleigh