NIce place spoiled by a manager
Posted Jul 2, 2016
Nice apartment at a reasonable price in prime position in Broadbeach. Our visit was spoiled when my son locked himself out of his apartment, it took the manager who lives on the premises two minutes to come and unlock it for him, it was 7.30 in the evening. She insisted on a $55 call out fee which had to be in cash (funny that). What happened to good old fashioned service, they are in the hospitality industry after all. We had spent over $3000 with 3 apartments booked with them. Not a good look.
Comment from Hotel Management
Jul 12, 2016 by Manager, Hotel Management
Thankyou for your feedback however I understand you may be (or your son) referring to our A/H Service. Yes the Managers do live on-site, however if they weren't, next time if they weren't on the premises, a Locksmith fee would be in excess of $100. A tax invoice will be sent to your son, if he could email his details please. Kind regards Management.