Comment from Hotel Management
Sep 9, 2016 by Lily - Manager, Hotel Management
Unfortunately, we are unable to locate which unit you stayed to determine where the noise is from.
For the guests staying in the building, we have noise policy imposed that no noises at late night for other guest's stay. We wish you can inform us at that time so we can act right away on that.
As we are located right at the centre of Surfers Paradise, it gives the guests the convenience to everything but sometimes at weekend, there may be some noises from the road which out of our hands. However, if there's any excessive noises, the police will be involved as the police station is just several mins away.
Sorry for the inconveniences that you may experience. We hope to welcome you again in the future.
All the best.