Ratings based on 6,770 Verified Reviews

4.5 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast

Finally a casino that offers so much more

Posted Apr 23, 2017
The renovations have turned the place around. Facilities are excellent and the new Garden bar is great for afternoon sessions for young, old and families.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Apr 22, 2017
Really clean and comfortable stay. Would definitely come back. Good location. Loved our stay here!
3 out of 5
Recommended
for Everyone
by A verified traveler

Easter stay

Posted Apr 19, 2017
Great hotel however staff lacked passion and charged for valet parking after it was included as free when booked
Comment from Hotel Management
Apr 23, 2017 by Duty Manager, Hotel Management
Thank you for your feedback, Please rest assured that your feedback has been followed up with the relevant team members
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Recently Upgraded

Posted Apr 18, 2017
Pros: Convenience, shows
Cons: Meal prices need to be more attractive to your average guests
Location: Close to the beach, shops and transport
The hotel has been recently refurbished, very nice décor, clean and inviting. We ate in 3 of the restaurants but found them to very expensive (not for the low to medium income earner..) Therefore we preferred to eat at other places away from the Star.
Comment from Hotel Management
Apr 23, 2017 by Duty Manager, Hotel Management
Thank you for your feedback, it is great to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Star Gold Coast in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from sunshine coast hinterland

If you like to stay and play this is perfect .

Posted Apr 18, 2017
All rooms refurbished beautifully we love staying here 5star. New restaurants mei wei is also mg also great worst thing about staying here is having to go home to reality
Comment from Hotel Management
Apr 23, 2017 by Duty Manager, Hotel Management
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us and were able to try some of our new restaurant offerings. We look forward to welcoming you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Caloundra

Close to shops, away from crowds.

Posted Apr 17, 2017
Pros: Facilities within hotel.
Cons: The prices of Food Fantasy, we ate outside of hotel.
Location: All facilities and activities are within walking distance.
Beautifully clean hotel with very helpful staff. Central location to shops, beaches and restaurants. Away from crowded noisy streets.
Comment from Hotel Management
Apr 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to provide your feedback, it is great to hear you enjoyed your stay and we look forward to welcoming you back to The Star Gold Coast in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Apr 15, 2017
Highly recommend dinner at Kiyomi. Best Japanese restaurant I have been to
Comment from Hotel Management
Apr 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to provide your feedback, it is great to hear you enjoyed your stay and we look forward to welcoming you back to The Star Gold Coast in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Superb Hotel

Posted Apr 11, 2017
Excellent time spent at the GC Great for families, business or just relaxation. The Star is the best hotel on the Gold Coast. Definitely recommend. The staff are so polite and helpful. Nothing is a problem. Dining at the hotel is fabulous. Easy proximity to all activities in the area. Overall a very enjoyable experience.
Comment from Hotel Management
Apr 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to provide your feedback, it is great to hear you enjoyed your stay and we look forward to welcoming you back to The Star Gold Coast in the near future
3 out of 5
by A verified traveler from H

Nice hotel

Posted Apr 10, 2017
Overall nice hotel. There was a few things we weren't happy with, I.e they took our robes on the second day (stayed 4 days) and did not replace them when they cleaned the room, the glasses were dirty and the room had 2 doors which we were not sure what was behind them after opening found that they were toilet system which went off at times and woke us up. The concierge were more helpful then the reception.
Comment from Hotel Management
Apr 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to provide your feedback, it is great to hear that you enjoyed your stay overall. It is disappointing however to hear that there were aspects of your stay which didn’t meet your expectations. Please rest assured that your feedback has been passed along to our Management Team for consideration. We look forward to welcoming you back to The Star Gold Coast in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great location

Posted Apr 10, 2017
Lovely new hotel my only complaint is bathroom is very tiny the shower head was too small other than that very nice !!!!
Comment from Hotel Management
Apr 19, 2017 by Duty Manager, Hotel Management
Thank you for taking the time to provide your feedback, it is great to hear you enjoyed your stay and we look forward to welcoming you back to The Star Gold Coast in the near future